I visited the Three store in Sutton to cancel a SIM order, and I couldn't have asked for better help. Prav was friendly, patient and clearly knew what he was doing. The store manager, Denisa, steppe... See more
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I visited Three Mobile to change my mobile data plan, and I received outstanding service from Kate. She was very friendly, professional, helpful, and patient throughout the whole process. She explai... See more
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20 min wait, no one acknowledged we were there, finally get served by someone, as a customer id appreciate if someone said 'hi we are understaffed and there will be a wait'
Company replied
I came into store today wanting to buy the iPhone 18 pro max, I was helped by Alexandra and she was amazing! Very knowledgable and helped me set up my plan, amazing colleague and a great experience... See more
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Company details
About Three UK - 3Store Sutton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
93 High Street, SM1 1JF, Sutton, South, United Kingdom
- 02086439126
4.9
Excellent
224 reviews
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Outstanding service from Prav and Denisa at Three Sutton
I visited the Three store in Sutton to cancel a SIM order, and I couldn't have asked for better help. Prav was friendly, patient and clearly knew what he was doing. The store manager, Denisa, stepped in to make sure the cancellation was processed right there in store, which saved me a lot of hassle.
They both went above and beyond to sort it out quickly and without any fuss. It's rare to get customer service this good, especially when you're cancelling rather than buying. Thank you both. I'd happily recommend the Sutton store to anyone.
17 October 2026
Unprompted review
Reply from Three UK - 3Store Sutton
That's wonderful to hear, Karthik! A big shoutout to Prav and Denisa at our Sutton branch for providing such exceptional support. Thanks for your feedback and recommendation. 🙌 — Three Social Media Team
Daniel was super supportive and help me…
Daniel was super supportive and help me reduce the price on my contract and had a lot of patience. Amazing customer service by him.
16 October 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey Aleksandar, it's wonderful to know that Daniel took the time to understand your needs and worked with you to find a solution that suited you. Thank you for sharing this amazing 5⭐⭐⭐⭐⭐ review! 😊- Three Social Media Team
Good service By Alexandra… impressed by…
Good service By Alexandra… impressed by her hospitality ❤️
16 October 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Sherin, thanks for your review. We're delighted to hear Alexandra's welcoming approach and great service left such a positive impression on your visit.— Three Social Media Team
I visited Three Mobile Sutton
I visited Three Mobile to change my mobile data plan, and I received outstanding service from Kate. She was very friendly, professional, helpful, and patient throughout the whole process. She explained everything clearly and made the experience smooth and stress-free.
It’s always a pleasure to receive such excellent customer service. Kate went above and beyond to make sure I was happy with my new plan.
Thank you, Kate, for your fantastic service! Three Mobile is lucky to have such a wonderful member of staff. Highly recommended
14 October 2026
Unprompted review
Reply from Three UK - 3Store Sutton
That's impressive, Karthik. We're super happy to hear that Kate gave you all the support you needed. Enjoy your new plan, and thank you for choosing us! 😇 - Three Social Media Team
Alexandra was great,very kind,she s…
Alexandra was great,very kind,she s brilliant.
2 October 2026
Unprompted review
Reply from Three UK - 3Store Sutton
This is wonderful to hear, Mirella! 🚀 Alexandra always goes above and beyond, and we are thrilled she left such a fantastic impression. — Three Social Media Team
Rizwana gave me the best deal for my…
Rizwana gave me the best deal for my new phone and she helped me fix my phone.
30 September 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey, Marina. We're thrilled to hear that Rizwana was able to make your upgrade process smooth and easy. Enjoy your new phone, and thank you for choosing us! 😇 - Three Social Media Team
I came into store wanting to buy the new iPhone.
I came into store today wanting to buy the iPhone 18 pro max, I was helped by Alexandra and she was amazing! Very knowledgable and helped me set up my plan, amazing colleague and a great experience at Three Sutton today.
The Value I was given in my contract was amazing!
30 September 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hello Jamie, it's great to hear Alexandra at our Sutton store helped you get your new iPhone 16 Pro Max set up with ease. Thank you for your 5⭐ review. - Three Social Media Team
Amazing deal
I was given an amazing mobile phone deal - 100GB of data, unlimited calls and texts for £10 per month. Customer services assistant very helpful throughout.
24 September 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey Marian, you've just made our day. It's fantastic to hear you found such a great-value mobile deal, and that the support you received made everything easier along the way. Thanks for sharing your lovely feedback.
Three Social Media Team
Intisar sorted out my contract with no…
Intisar sorted out my contract with no fuss, best man to seek help from
22 September 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Ajmeet, thanks for the brilliant feedback. We’re thrilled to hear that Intisar delivered exceptional assistance and helped sort out your contract with ease, making the whole experience smooth and hassle free.
Three Social Media Team
Reply from Three UK - 3Store Sutton
Hey Steve, we’re so pleased Kat and Intisar provided such dedicated support. Thank you for your amazing feedback. 😊-Three Social Media Team
Amazing service
Amazing service, my 18 pro max runs well intisar and kat served me
22 September 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hello there, we're delighted Intisar and Kat could assist with your new phone and ensure everything was set up for you. Thank you for your 5 ⭐ review. - Three Social Media Team
Very cool and friendly staff Katherine…
Very cool and friendly staff Katherine she done my order quick and easy thanks for her keep it up thanks for three store Sutton
16 September 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey Kulendrarajah, you've just made our day. What a fantastic shout-out for Katherine. We're delighted her friendly approach helped make your order quick and easy, and we'll be sure to share your kind words with the Sutton team.
Three Social Media Team
Excellent service by Rizwana
Excellent service by Rizwana. She helped me solve the problem with my phone. Very kind n polite. Thank you dear
8 September 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi there ✨ We're pleased Rizwana's expertise helped get things back on track for you, and her thoughtful approach clearly shone through 💙
- Three Social Media Team
Alexandra was great today
5 September 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey Davids, thank you for the brilliant 5⭐ feedback. We’re so pleased Alexandra ensured everything went effortlessly for you. -Three Social Media Team
Alexandra was amazing
Alexandra was amazing! So grateful for her help and cheerful attitude.
4 September 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey Anemie! Thank you so much for ⭐⭐⭐⭐⭐ review about Alexandra! Hope you have a wonderful day 🙂 — Three Social Media Team
Reply from Three UK - 3Store Sutton
Hi Isabel, thank you for your kind feedback. We're pleased Katherine made your visit a positive one. Have a great day. 💜
Three Social Media Team
Very good service
Very good service, kind consultant and very good value for money.(Consultants name was Rizwana)
29 August 2026
Unprompted review
Reply from Three UK - 3Store Sutton
That’s impressive, Adam 🎯 We're pleased Rizwana's caring approach helped make finding great value such a positive experience 💙
- Three Social Media Team
Alexandra was very nice and helpful
15 August 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hey Carlos, we’re glad Alexandra exceeded your expectations. Thank you for sharing this fantastic 5⭐ review!-Three Social Media Team
Rizwana was excellent
Rizwana was excellent
She help me and my sister so much
13 August 2026
Unprompted review
Reply from Three UK - 3Store Sutton
Hi Rubheina, thank you for taking the time to recognise Rizwana. We’re pleased she could make things easier for you and your sister — Three Social Media Team
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