I visited the store in need of help, and received it. In a professional, friendly and courteous manner, Simon understood my needs exactly and made a fairly complicated situation ( from my pov) simple.... See more
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Chloe was in training but was really good to deal with, friendly but not pushy or trying to baffle me with every deal on offer. She had the back up on a fully trained sales assistant (sorry, I didn’... See more
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Chloe was a great help sorted out all my 5 accounts as well as my two new upgrades in new phones for the family couldn’t have done more brilliant help and a pleasure to deal with thank you. She also w... See more
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Chloe and Steve were really helpful and honest where I’ve struggled elsewhere. Also saw them being really friendly with other customers. Great service!
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Company details
About Three UK - 3Store Truro
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
6 Pydar Street, Truro Pydar Street, TR1 2AR, Truro, South, United Kingdom
- 01872278750
4.7
Excellent
57 reviews
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Simon and maisie where very helpful and…
Simon and maisie where very helpful and had good knowledge top notch employees
12 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
That’s brilliant, Richard! 🎉 We love hearing that Simon and Maisie made everything smooth and easy for you. Thank you for the wonderful feedback! -Veronica
Tried doing upgrade online and failed
Tried doing upgrade online and failed, call centre was SHOCKING.
So went to shop and got it all sorted now. The staff in Truro branch are amazing James and Simon highly recommend, excellent service.
10 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Brett, we’re really glad to hear that the Truro team were able to turn things around for you. It’s great to know James and Simon provided the level of service you deserved and got everything sorted smoothly. -Manavata
Incredibly helpful with needing to…
Incredibly helpful with needing to upgrade phone and contract at a difficult time
9 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thank you, Annie 😃 We’re so glad we could make things a little easier for you. Upgrading during a tough time isn’t fun, but we’re happy we could take the stress out of it. -Ayesha
Simon was very helpful
Simon was very helpful, explained everything and made it an easy process to complete.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thank you for your feedback, Peter! We’re pleased that Simon was able to sort things out for you so efficiently. ✨ -Veronica
Three has always been a great network
Three has always been a great network. Been with them for a long time signals better than ever since the vodaphone merger. Truro store helped me out with a great deal and a new e sim after I had broken my phone. Thanks Malachy!
5 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Wow, thank you for sharing this, Mathias ! We love hearing how our Truro store, and Malachy especially, turned a tricky situation into a smooth, stress-free experience. Your trust and loyalty mean a lot and we’re thrilled to keep delivering excellence. Here’s to more wins, great connections, and happy moments with us! -Ashifa
The young girl (Macie) that served me…
The young girl (Macie) that served me and my partner was utterly rude, obnoxious and blunt almost annoyed that we had to come into collect our phone.
3 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Joe, we’re sorry to hear about the experience during your visit — that’s not the level of service we aim to provide. We’d like to look into this further and understand what happened. Please contact our chat support team at https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm, and will be able to review everything with you directly. -Shivam
Great service from staff
Thank you to Simon and his colleague. They were really helpful and provided me with a great deal on a phone which was a quick and efficient process!
1 May 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hi Molly, thanks for sharing your experience with us. It’s great to hear Simon and the team made everything clear and helped you find a phone deal that suited you. We’re glad the process felt smooth and straightforward from start to finish. -Shivam
Great customer service by an englishman
15 April 2026
Unprompted review
Reply from Three UK - 3Store Truro
Allan, we’re pleased to hear you received helpful support. Your feedback means a lot and we’re grateful you took the time to share it. -Suhaas
The best service ever
The best service ever. Very good. Thank you Simon. You are the best.
16 April 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hey Janina, that’s brilliant! We’re thrilled that Simon made your experience so positive. Thank you for this amazing 5⭐ review! -Veronica
Marvelous Matt Roberts
Marvelous Matt Roberts - thank you for great service.. yours Mrs Cook
13 April 2026
Unprompted review
Reply from Three UK - 3Store Truro
That’s fabulous, Fioina! We really love hearing that from our customers, and it means a lot to us. Thank you so much for the 5⭐ review! -Neha
From start very warm welcome by all…
From start very warm welcome by all staff being told of all my options and how to install at home great job
3 April 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thanks for sharing, Maureen! 🎉 Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
Reply from Three UK - 3Store Truro
Thanks for this fantastic 5⭐ review, Mike! We absolutely love hearing this. Have a wonderful day! ☺️ -Ayesha
Reply from Three UK - 3Store Truro
Hey Vanessa! We love hearing this. Malachy brings a touch of magic that turns simple moments into something you’ll remember. 🥳 -Prabhjeet
Reply from Three UK - 3Store Truro
Thank you, Hollie! Your feedback is truly appreciated. Maisie’s dedication to creating a welcoming atmosphere and ensuring you left with the best outcome reflects the high standards we aim to deliver. -Manavata
Outstanding sevice
My husband and I received such amazing service - again! - from the team at Three. Simon and the other gentleman helped us find and set up our new phones and when we had a question and popped back in, nothing was too much trouble.
Just such lovely, helpful people and outstanding, honest service. I'd recommend them to anyone.
27 February 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hello Diane! It is wonderful to see you and your partner returning to us for such a top-tier experience. Simon and his colleague clearly went above and beyond to ensure your latest handsets were perfectly configured, and we are delighted that our team’s sincerity and willingness to assist made your follow-up visit just as seamless. We truly appreciate your high praise and for being so happy to spread the word about our team! -Kishan
Amazing customer service
Great customer service Simon to sort me out with a amazing deal no brainer going to three
22 February 2026
Unprompted review
Reply from Three UK - 3Store Truro
Sean, it’s fantastic to hear you had such a standout experience with Simon and walked away with a deal you’re really happy with. Have an amazing day ahead! -Afaq
Amazing Service
Mr. Simon and James, in Truro High Street, were amazing. I had a VIP service. Thank you Guys
16 February 2026
Unprompted review
Reply from Three UK - 3Store Truro
Hello there, we’re delighted Simon and James at our Truro High Street store offered attentive support. Your kind feedback means so much and we appreciate your thoughtful review. -Suhaas
I was assisted by Malachy this…
I was assisted by Malachy this afternoon with upgrading my phone. He was super friendly, knowledgeable, and answered all of my questions. Not usually one to leave a review, but customer service was amazing from him!
12 February 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thank you so much for sharing this, Meg! 😊 We’re thrilled to hear that Malachy made your upgrade experience so smooth and enjoyable. -Veronica
Very accommodating staff
Very accommodating staff
Very patience to explain all our concern
Offer all the best option
Explain everything.
Clean area very nice ambience
Thanks to james ( costumer advisor)
And simon (assistant manager)
2 February 2026
Unprompted review
Reply from Three UK - 3Store Truro
Efrenrei, nothing makes us happier than knowing we could brighten your day. And with James and Simon helping out, it’s no surprise they’re stars! 🥳 We’re always here with patience, great options, and big smiles whenever you need us again! -Ayesha
The customer service is brilliant
The customer service is brilliant. Good service. Staff explained every detailed and very approachable.
2 February 2026
Unprompted review
Reply from Three UK - 3Store Truro
Thank you, Josabelle. We're glad our staff made your experience excellent and helped make your visit feel easy and straightforward. ☺️ -Prabhjeet
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