Everything was explained properly, very thoroug and I am satisfied with the service, the young lady Kat was very helpful. took the time to explain in great detail.
Company replied
Location
Switch locationUnit 40 The Mall Shopping Centre, Selborne Walk, E17 7JR Walthamstow, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lady Andrea was very helpful and getting my device set up with the app was straightforward. Highly professional and it gives a good impression of Three as a new customer.
Company replied
My assistant was Kat and another gentleman who were very helpful explaining all options and was comforting, Setting up my hub made my life easier and when I got home plugged it all in and no issues... See more
Company replied
I had such a positive experience with Sanda at the Three store in Walthamstow. She was incredibly patient, friendly and professional while helping me upgrade my contracts. She took the time to exp... See more
Company replied
Company details
About Three UK - 3Store Walthamstow SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 40 The Mall Shopping Centre, Selborne Walk, E17 7JR, Walthamstow, London, United Kingdom
- 02085204960
4.9
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Out standing member of staff
We visited Walthamstow branch, Sanda
Was amazing, she was polite, extremely helpful and. Went beyond all expectations.
22 June 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hey Mrs Ahmet, we’re so glad you’re happy with our service from Sanda, thank you so much for the ⭐⭐⭐⭐⭐ review! -Kashish
Andreea is helpful
Andreea is helpful. She managed to get rid of the viruses in my phone and now is back working normally.
17 June 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Boom 💥 Henry, we are delighted that Andreea used her expert skills to clear the viruses and restore proper performance. Here’s to smooth moments ahead 🌸 -Arvind
Help from sadia
Went into the store to get help with virus apps. I was served by sadia who helped me remove the apps.
16 June 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Thank you, Josephine! We're delighted by your fantastic 5 ⭐ review. It's great to know Sadia provided excellent support every step of the way. We hope you enjoy the rest of your day! ☺️ -Prabhjeet
Discovery moment
Kat helped me discover the three app as well as the three+ app and showed me a lot of great perks that I get with them
6 June 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Absolutely fabulous, Yu! We’re glad Kat was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Reply from Three UK - 3Store Walthamstow SC
Hi James, thank you for sharing your feedback, we are glad that Kat looked after you so well and provided such an outstanding experience! Your appreciation means a lot to us. -Shivam
Restore stolen Google account
Kat assisted me greatly. She was able to back up for future and shut down activities on a phone that was stolen from me 2 days ago
4 June 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Sweet, Janet! We’re so happy to hear that you had a wonderful experience with Kat. Thank you for the review! -Kashish
Data transfer
Kat worjed really hard to overcome the multiple problems transferring data from my old phone and multiple e-mail sites
4 June 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hi Andrew, thanks for the fantastic review. We’re glad Kat was able to fix the issues with your data and emails. We appreciate you taking the time to share this.
VodafoneThree Social Media Team
Totally painless
Totally painless, quick and friendly, Andreea was great
31 May 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hi there 👋 We're thrilled Andreea shared her prompt courtesy to handle your visit with incredible speed and keep everything entirely effortless. -Arvind
Andreea was extremely amazing
Andreea was extremely amazing , thank you so much for.
16 May 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Wow, Akeem! 🎉 It’s wonderful to hear that Andreea made your experience seamless. Thank you for taking the time to leave such an incredible review! -Neha
Kat sold me another awesome product!!
Kat sold me another awesome product!!
S11 ultra tablet
Always helpful
Always the best deals !!
15 May 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Really appreciate your message, Ross. Kat’s support and the great offers you’ve been getting mean a lot, and it’s fantastic to hear you’re thrilled with your new S11 Ultra tablet. -Manavata
Sadia is very helpful
Went in store to get help for my phone. They were great. I was served by sadia.
14 May 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hi there, thank you for taking the time to share your experience. It’s great to know that Sadia at our store gave you the support you needed. 😊 -Neha
Andreea was professional
Andreea was professional, knowledgeable and compassionate and solved my problem
13 May 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Thank you for sharing this feedback Yvette! 🌟 Great to know Andreea supported you and got everything sorted. -Veronica
Andreea was helpful and explained…
Andreea was helpful and explained everything I need to know.
13 May 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hey Muza, it's fantastic to hear how we made your visit so smooth. Your feedback truly means a lot to us! -Kashish
Both Sanda and Mihai were excellent in…
Both Sanda and Mihai were excellent in sorting out a number of issues i had with how my Three accounts were set up. They were respectful , helpful and got all but I problem sorted and that issue is because of Three background systems. Both staff went way beyond their normal work tasks. Many thanks
11 May 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Thanks a ton, Keith! 🎉 We’re so glad everything went perfectly with Sanda and Mihai, and we can’t wait to welcome you back again! 🥰 -Kashish
A very unique experience with three a…
A very unique experience with three a very good customer service with sanda really happy to discuss problem with her and met a very friendly behaviour appreciated.. Thanks
10 May 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hi there,We really appreciate your kind review! We’re delighted that Sanda was able to assist you and provide the friendly, helpful service we strive for. Thank you for your support, and we look forward to seeing you again soon -Shivam
excellent customer service
today i came in to cancel sim i don’t use. a very nice lady Kat served me and helped me with cancelation and gave me cheeper price for my number and done e very nice cheep deal for tablets for my grandkids. thank you
9 May 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hi Jobita, thank you for your kind feedback! We’re delighted Kat could support you with your request and find great value options for you and your family. We appreciate you sharing this. -Suhaas
Purchas and set up
I came in with an issue as my phone screen is not working. Been greeted and served by a lovely lady Kat how detected the issue and went through all the possible optios that i had. She ended up helping me to get a phone and set it all up for me. Thank you for ypur support.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hi Victor, thanks for sharing your experience! We’re so glad to hear that Kat was able to help you out when your screen stopped working.It’s great that she could walk you through your options and get your new phone all set up for you. We really appreciate the feedback and hope you enjoy your new device! -Shivam
World Class service from the team in… Walthamstow
Superb service from the team in Walthamstow.
I was greeted at the door by the Store Manager Riccardo which immediately made me feel welcome, I was allowed to browse which was great as so often in retail you are jumped on with an aggressive sales approach… with me being allowed time to browse I was able to select a package I could find as I was looking to purchase a phone for my son. I then approached Riccardo again with my suggestion , I was blown away as not only did he better the package I thought was the right one he also looked at the packages i already had and saved me money! I was then introduced to Andreea who then arranged everything to be set up including a screen protector and case to ensure the device was protected. As it was a phone for my son I was also shown the ‘family’ setting that apple provide through settings, this was something I didn’t know was possible.
My experience at Three was nothing short of World Class. Thank you Team Walthamstow.
28 April 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Steve, Brilliant to hear how smoothly everything came together for you at Walthamstow. Richard’s warm welcome, Riccardo’s smart guidance, and Andreea’s careful setup clearly made the whole visit effortless and genuinely impressive. A standout experience from start to finish. -Manavata
What an incredible Advisor Miraj is…
What an incredible Advisor Miraj is such a nice and genius guy he is helped me to get home broadband and also Tablet and also helped me to get phone. Really 3 store need guys like him.. Thank you so much Miraj.
25 April 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
That’s wonderful to hear, Mustapha! 🌟 We’re so glad Miraj could help you find a great deal and make the experience positive. Thank you for taking the time to share your feedback 😊 -Maryalex
am very amazed for the service today…
am very amazed for the service today specially Kat the sales supervisor she the patient and respectful 🙏
25 April 2026
Unprompted review
Reply from Three UK - 3Store Walthamstow SC
Hi Gabriel, we are pleased that you received such respectful and patient care from Kat today. It is great to hear that both she and Martin provided a service that left you feeling so impressed. -Kishan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.