I came into store today as my phone wouldn't switch on, from going to Vodafone and staff being so rude I just needed some help. Ebony from your team was amazing she sorted my phone for me with a simpl... See more
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Location
Switch locationUnit 82 Albany Mall, The Galleries, NE38 7RT Washington, North, GB
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Great service from Alex from Washington store everything sorted straight away thanks
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So far I have spent approximately 5 hours making phone calls helping my sister in law with her bills and re-activating a replacement phone. We were eventually told that everything was fine and working... See more
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Aimee was extremely professional in her manner she explained everything thoroughly taking her time and ensuring we were happy and understood everything about our new contract and broadband Lovely fr... See more
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Company details
About Three UK - 3Store Washington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 82 Albany Mall, The Galleries, NE38 7RT, Washington, North, United Kingdom
- 01914155501
4.8
Excellent
59 reviews
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Reply from Three UK - 3Store Washington
Thanks a ton, Paul! 🎉 We’re so glad everything went perfectly with Aimee, and we can’t wait to welcome you back again! 🥰 -Kashish
Great service from Alex from Washington…
Great service from Alex from Washington store everything sorted straight away thanks
11 April 2026
Unprompted review
Reply from Three UK - 3Store Washington
Tony, it’s brilliant to hear how smoothly everything came together during your visit. Alex’s quick support and ability to get everything handled without delay clearly made your experience stand out. -Manavata
Staff very good and help full A…
Staff very good and help full A pleasure to deal with
11 April 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thank you for sharing this, Peter! We’re really glad to hear that the team made your visit enjoyable and that everything went smoothly. -Afaq
Aimee was very helpful and made our…
Aimee was very helpful and made our experience very stress free!! Thank you!!
10 April 2026
Unprompted review
Reply from Three UK - 3Store Washington
Amazing, Emily! Thanks so much for the lovely 5 ⭐ review. Aimee clearly brought the calm and made everything feel easy. Wishing you a great day ahead! -Samad
Aimee gave wonderful service and advice…
Aimee gave wonderful service and advice while we were here and helped us tremendously.
3 April 2026
Unprompted review
Reply from Three UK - 3Store Washington
Ellen, we really appreciate your feedback 🙌. Aimee clearly went above and beyond to provide excellent service and guidance, making sure you felt fully supported. -Shivam
Great service from ebony
30 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thanks for sharing your thoughts 🌟 It’s great to hear Ebony gave you such positive support 🙌 Your feedback means a lot and helps us keep improving 💙 -Shivam
Great service aimee
30 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Timothy, we love it! Aimee will be overjoyed knowing her support made your visit unforgettable and brought in a brilliant 5 ⭐ -Ashifa
Anth was really helpful and…
Anth was really helpful and understanding . Gave me a great deal and did a full phone set up for me . Brilliant service
30 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Beatrice, we’re thrilled Anth made your experience so positive! Thank you for this amazing 5⭐ review! -Veronica
Ebony is a great member of the team
I came into store today as my phone wouldn't switch on, from going to Vodafone and staff being so rude I just needed some help. Ebony from your team was amazing she sorted my phone for me with a simple re boot. Amazing customer service 👏
21 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
We’re so glad to know you felt supported and guided toward the right choice. 🌟 Your appreciation means so much, and it’s wonderful to hear that Ebony's care made a difference for you. Thank you, Ryan! -Kashish
Aimee was absolutely great explaining…
Aimee was absolutely great explaining everything and giving us tips for setting up.
Excellent employee!!!
20 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Vivien! We’re delighted to hear that Aimee took the time to guide you clearly and share useful advice to make things easier. Your feedback shows the dedication she brings to her role. 😇 -Prabhjeet
100% excellent service thank you Ebony
18 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hey Joseph, that’s wonderful to hear! We’re delighted that Ebony made everything seamless for you 😊✨ -Veronica
Absolutely amazing service from Ant
Absolutely amazing service from Ant. He was friendly, welcoming and knowledgeable.
Great service all round
10 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Michelle, thank you for choosing us; we’re delighted our advisor provided attentive, expert support and made the experience seamless. -Kishan
Aimee was really helpful so polite and…
Aimee was really helpful so polite and very professional when sorting our new upgrades
15 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
Mrs Twentyman, thank you for sharing such amazing feedback! Aimee truly made your upgrade experience shine, and your message means a lot to us. We’re thrilled she delivered service that stood out. -Manavata
Very helpful member of staff
14 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
Your kind words mean so much, Marika. We’re delighted our staff could provide the attentive service you needed. -Suhaas
Shout out for Chantelle
Great service from Chantelle at Washington Galleries store today, our phones were out of contract, updated the airtime contract with professionalism, wit and natural charismatic charm! Excellent customer service 👏 10/10
12 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
That’s a brilliant shout out, Stacey! A perfect 10/10 for Chantelle’s service really says it all. It’s fantastic to hear how her professionalism and genuine charm made the whole experience so enjoyable. Feedback like yours is truly valuable to us and keeps us motivated. ✨ -Kashish
Chantelle made my visit exceptional
Chantelle made my visit exceptional, I bought a new phone for my wife and her expertise and product knowledge led me in what we agreed was a great contract. I would recommend visiting a 3 store because of her exceptional customer service skills
12 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
Superb, Robert. We’re delighted to hear how much Chantelle’s guidance enhanced your experience in store. It’s fantastic to know her knowledge and care helped you find the right option, and we truly appreciate your recommendation. 😇 -Prabhjeet
Anth made the whole process simple and…
Anth made the whole process simple and easy . He transferred everything off my old broken phone , great service
12 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hello Anthony, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Welcoming and so helpful
Welcoming and so helpful. Aimee explained everything clearly. And worked hard to give me the best deal. Absolutely delighted .
Thank you so much Gilian x
10 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
Hi Gilian, great to hear Aimee made things clear, gave friendly support, and helped you choose an option that suits you. We’re glad you’re happy. -Kishan
Very helpful
Aimee advised us of everything thing we needed and went through everything. She was very helpful and explained in terms we understood.
7 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
Thanks so much, Kevin! We’re delighted that you had such a positive experience with Aimee, and your kind words mean the world to our team. -Neha
Aimee was utterly amazing
Aimee was utterly amazing. We have a particularly difficult set up between our phones and Aimee went out of her way to help us.
3 March 2026
Unprompted review
Reply from Three UK - 3Store Washington
Really appreciate your feedback, Ben. It’s great to know Aimee supported you through a complicated setup and made the whole experience so much easier :) -Ayesha
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