I had a great experience in the Workington store, I was helped by Daisy. The Three app was showing incorrect information, so Daisy helped me investigate and solve the problem. I walked out with pea... See more
Company replied
Location
Switch locationUnit S31C, Washington Square Shopping Centre, CA14 3AW Workington, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff member we spoke to was proactive and knowledgeable in helping us organise and simplify our active contracts. She made sure to take the time to talk through all our options, and help us negot... See more
Company replied
New phone day! Staff at the Workington store went over and above with their help and support during the transfer of apps. It was not a straightforward process and they were patient and determined to r... See more
Company replied
Gemma at Three goes above and beyond every single time I visit. From simple queries to upgrades and even the more technical stuff, nothing is ever a bother. You’re always met with a wonderfully helpf... See more
Company replied
Company details
About Three UK - 3Store Workington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit S31C, Washington Square Shopping Centre, CA14 3AW, Workington, North, United Kingdom
- 01900873165
4.8
Excellent
54 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New phone day
New phone day! Staff at the Workington store went over and above with their help and support during the transfer of apps. It was not a straightforward process and they were patient and determined to resolve the issues. I felt they went over and above. I can't thank them enough.
24 June 2026
Unprompted review
Reply from Three UK - 3Store Workington
Hi there! 😊
Our team sounds like they made everything simple for your parents and helped them get a great deal. Their clear support shines through your words, and it’s lovely to hear how smooth the purchasing phone must have felt. Thanks for sharing such a warm moment with us. — Three Social Media Team
I had a great experience with Daisy
I had a great experience in the Workington store, I was helped by Daisy.
The Three app was showing incorrect information, so Daisy helped me investigate and solve the problem.
I walked out with peace of mind.
Thankyou again Daisy, you are fantastic!
22 June 2026
Unprompted review
Reply from Three UK - 3Store Workington
Hi Marian, we appreciate you visiting our Workington branch and are glad Daisy could look into your account query to get everything sorted out for you. It is wonderful to hear you left the shop feeling completely reassured, and we truly appreciate you taking the time to share your positive experience with us! -Kishan
The staff member we spoke to was… Gosia
The staff member we spoke to was proactive and knowledgeable in helping us organise and simplify our active contracts. She made sure to take the time to talk through all our options, and help us negotiate the live chat on the Three website to quickly get the results we wanted.
18 June 2026
Unprompted review
Reply from Three UK - 3Store Workington
Thank you for taking the time to share this feedback. It’s fantastic to know our colleague made the process easy and helped you navigate the live chat to get everything sorted quickly. 😊 -Veronica
Reply from Three UK - 3Store Workington
Thank you for the great feedback, Philip! We’re really glad to hear you found our team welcoming and our prices just right. ✨ -Veronica
Staff are very friendly and helpful
Staff are very friendly and helpful, always there to help you understand the problems that you are having
7 June 2026
Unprompted review
Reply from Three UK - 3Store Workington
Hi there 🎯 We’re glad our team delivered such warm and supportive care, helping you feel understood and guided with clarity 💫 -Arvind
Daisy and the crew were brilliant
Daisy and the crew were brilliant,
Helped and advised me with great confidence after my phone died on me with water damage, top service worth 5 stars.
Cheers guys 😁
4 June 2026
Unprompted review
Reply from Three UK - 3Store Workington
Hey Tim, thank you for taking the time to share your experience. We’re really pleased to hear Daisy and our team supported you so well during a stressful moment.-VodafoneThree Social Media Team.
Popped in to Working Three Store today
Popped in to Working Three Store today. Gosia sorted my issue out with AI and photos/Albums. She's an absolute star. Thank you so much ❤️😁 xx
1 June 2026
Unprompted review
Reply from Three UK - 3Store Workington
Thank you, Kath 🌟 We’re so glad to hear you had such a positive experience at our store. It’s great to know Gosia provided patient, professional, and supportive service that left you feeling confident 🙌 -Neha
Reply from Three UK - 3Store Workington
Thank you, Ash. We appreciate your feedback and are glad Daisy was able to help you so well. -Suhaas
Always a great friendly experience
Always a great friendly experience. The team at Workington have a vast knowledge of products and able to deal with all my queries. Love visiting this store
22 May 2026
Unprompted review
Reply from Three UK - 3Store Workington
That’s wonderful to hear, John! A big shoutout to our staff at our Workington branch for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 -Veronica
Great service and patience shown by…
Great service and patience shown by your excellent staff. Very happy with the service.
6 May 2026
Unprompted review
Reply from Three UK - 3Store Workington
Thanks for sharing, David! 🎉 our staff clearly delivered amazing service, and hearing that you gave us a perfect 5⭐ truly makes our day. 🥰 -Ayesha
Amazing staff everytime
5 May 2026
Unprompted review
Reply from Three UK - 3Store Workington
That’s fabulous, Dot! We really love hearing that from our customers, and it means a lot to us. Thank you so much for the 5 ⭐ review! -Ayesha
Daisy and Gemma helped me move to a…
Daisy and Gemma helped me move to a business contract. Due to system issues it took a long time but the ladies were patient and very helpful. I feel bad that it took so long for them but I’m very appreciative. Thank you so much
1 May 2026
Unprompted review
Reply from Three UK - 3Store Workington
Thanks so much for sharing this, Lisa! We’re really glad Daisy and Gemma were patient and helpful throughout, even with the system delays. They’ll be so happy to hear how much you appreciated their support. -Ayesha
5 STARS!
5 STARS!! Excellent Service by Daisy and Claire. The lasses in there are amazing, the knowledge that they have is incredible. Would be lost if they weren't available to help me.
29 April 2026
Unprompted review
Reply from Three UK - 3Store Workington
Thanks for the lovely feedback, Geoff! We’re delighted Daisy and Claire gave you such excellent service. -Shivam
Younhavevbeen a star snd very hrlpfull…
Younhavevbeen a star snd very hrlpfull as ee eas closed uou helped me set uo the phone
19 April 2026
Unprompted review
Reply from Three UK - 3Store Workington
Hello Ian, we’re delighted to know Youn made the process smooth and ensured everything was set up perfectly on your phone. Your appreciation means a lot 🥰. -Neha
Daisy was kind and helpful
Daisy was kind and helpful. She helped me move from EE to 3 and then transferred all my data across
15 April 2026
Unprompted review
Reply from Three UK - 3Store Workington
Thank you for choosing us, Lynn. We’re so pleased Daisy’s professionalism and care made your experience rewarding. -Suhaas
Friendly
Friendly, knowledable staff who helped me transfer over to new phone and helped me get the contract /phone most suitable to my needs.
14 April 2026
Unprompted review
Reply from Three UK - 3Store Workington
Boom 💥 Chris, it’s fantastic that our team provided such expert help with your data move and ensured you found the perfect phone and contract. Wishing you many happy moments with your new device 💙 -Arvind
Claire and Daisy were Excellent
Claire and Daisy were Excellent. Helped transfer my data from my iPhone 8 to a new phone
13 April 2026
Unprompted review
Reply from Three UK - 3Store Workington
Hi Jen, great to hear Claire and Daisy supported you so well with getting your data moved across to your new phone. -Kishan
Reply from Three UK - 3Store Workington
Your kind words are the ultimate boost, james! 💫🙌 Our team couldn’t ask for better motivation, thanks for trusting us! -Kashish
Went into 3 shop last week & again…
Went into 3 shop last week & again today, the girls, especially Gemma, Claire & kosia where amazing, nothing was to much trouble. I can’t thank them enough
23 March 2026
Unprompted review
Reply from Three UK - 3Store Workington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Very friendly and helpful staff
Very friendly and helpful staff. Dealt with quickly and given all the information needed.
16 March 2026
Unprompted review
Reply from Three UK - 3Store Workington
Emma, thank you for sharing this with us! It’s fantastic to hear that our team made such a positive impression and were able to get everything sorted for you. -Afaq
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.