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Ticket Fairy Reviews 

1,609
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the quick response times and helpfulness of the customer service team, often highlighting their efficiency and professionalism. Many people found the registration and ticket buying process to be straightforward and secure, contributing to a smooth overall experience. Reviewers frequently mention specific staff members for their patience, compassion, and willingness to go above and beyond to resolve issues. However, some customers also noted issues with the website's usability, describing it as clunky or slow, particularly on mobile browsers. A few other people also felt that the post-purchase experience was disappointing, citing a lack of transparency and difficulty with certain processes like gifting tickets. There were also instances where support responses were delayed, leading to missed events or unresolved problems.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting the team's efficiency,... See more

Response time

Customers consistently note positive experiences with response times, praising the efficiency and helpfulness... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, kindness, and... See more

Service

Users describe positive interactions with service, highlighting its helpfulness, efficiency, and quick... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process very easy and smooth,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used Ticket Fairy for the first time to purchase tickets for the Budapest Major CS2 2025, and overall I had a very positive experience. The registration process was quick and straightforward, a... See more

Rated 2 out of 5 stars

Assisted resales should be a thing. If I let you guys know (well in advance) that I can’t make the show after I have already bought a ticket, why not help me get SOME of that money back? I felt taken... See more

Rated 5 out of 5 stars

I had an issue with purchasing the wrong tickets and contacted support for help. The team responded quickly, clearly explained the steps I needed to take, and guided me through the process in a v... See more

Company details

Written by the company

The Ticket Fairy connects engaged fans with engaging live experiences, and rewards them for sharing those experiences with their friends. With low booking fees, a secure internal resale system to eliminate secondary market fraud, a world first, patent-pending rewards system, and a streamlined, frictionless checkout process, we serve thousands of customers around the world each week across the United States, United Kingdom, Australia, New Zealand, India and mainland Europe. The Ticket Fairy is a full-stack marketing and analytics solution that helps events companies to increase revenue through greater reach, more data and lowered operational costs. Running events is a huge risk. Costs can be ...

Contact info

3.3

Average

TrustScore 3.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.3

All reviews

(1,609)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Nice

I had a problem with my tickets and they immediately helped me.
Fast and efficient service.
Thanks

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Just getting scammed by TicketFairy and Organiser

I bought three tickets via Ticket Fairy for “Infected Mushroom | Live in Cologne” (12 Sept 2024, Live Music Hall, Cologne). The show never took place.

I’ve been waiting for my refund for over a year. I filled in the organiser’s refund form back in 2024 and contacted the organiser (The Culture Collective) multiple times – no response at all, I’m being completely ghosted.

Ticket Fairy keeps sending the same template reply: they are “just the technology platform”, the money went to the organiser, and I should email them. The fact that this organiser is not responding and is not fulfilling their legal obligation to refund is simply ignored. Even after a detailed formal complaint with a clear deadline, I received nothing but a copy-paste answer.

This feels extremely unprofessional: the event is cancelled, the organiser disappears, and the ticket platform refuses to take any real responsibility or help its customers. For me: never again Ticket Fairy. I'm hoping you going to follow, if your money is worth to you.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I sent an inquiry through late at night and was impressed to get a personal response within the hour, with a really helpful answer. The ticket buying experience was also straightforward. Recommend!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Customer service

I had to deal with a few personal issues that after me getting to the show. The customer service I experienced was 10/10, persoanble , quick and felt like old school human care.

Felt compelled to leave a review, as these things matter.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

The Timeless Summer Tour (2025) was…

The Timeless Summer Tour (2025) was cancelled. Couldn't get any money back. Almost $500 down the drain. It shouldn't be this hard. I will never buy any ticket from Ticket Fairy. I do not recommend Ticket Fairy.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Purchased two tickets and both came in…

Purchased two tickets and both came in my name. I emailed them Sunday and had an updated ticket with the right name on Monday. They made it super easy and responded to my email right away.

15 September 2025
Unprompted review

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