I would like to say thank you to Sandy K because earlier today, just an hour ago booked online ticket to India. Following the confirmation of booking, noticed incorrect outbound date. So straight away... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I ended up booking my with an incorrect surname. Before my eticket got confirmed I realised this within a few mins of placing my order (At 1.30am). I messaged tickets to India via WhatsApp link- qui... See more
Company replied
I’ve been in regular contact with Jazz regarding all my queries, and she has been incredibly helpful every single time always providing clear solutions. She also went above and beyond to help me get t... See more
Company replied
I booked my flight with tickets to India for me and my family and it's a short notice due to some family emergency, still they provide good prices and fast service. Really appreciate their service spe... See more
Company replied
Company details
Written by the company
Tickets to India - Your Trusted Partner for Affordable Travel At Tickets to India we specialise in providing affordable, reliable, and hassle-free travel services to India and worldwide. With over 50 years of industry experience, our mission is to connect families, friends, and cultures through seamless flight & hotel bookings, unbeatable fares, and round the clock customer support. Whether you’re flying for leisure, business, or reuniting with loved ones, we take pride in offering very competitive deals on all major airlines, easy booking processes, and personalised service from our UK & India based travel experts. Our loyal customers return time and again for our transparent pricing, flexible payment options, and commitment to making every journey smooth and stress-free. Let us help you create memorable travel experiences—because at Tickets to India, your journey matters. Call us on 020 8518 9100 or book online at www.ticketstoindia.co.uk
Contact info
Lily House, 11-12 The Shrubberies, George Lane, London, E18 1BD, London, United Kingdom
- +44(0)2085189100
- cc@ticketstoindia.co.uk
- www.ticketstoindia.co.uk
4.6
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
This travel agent is absolutely rubbers…
This travel agent is absolutely rubbers they scam you. They make you pay the full amount and then they ring you up and the flights been cancelled and take your money. Please do not work with them a waste of time headache absolutely rubbish disgusting customer service they should have slippers not stars in the head for robbing people .
They make you transfer your money into a International account and when you ask for a refund, they tell you to do one
5 March 2026
Unprompted review
Reply from Tickets to India
Dear Gurname,
We can categorically assure you that Tickets to India definitely does NOT ask customers to transfer money into an international account - ALL payments are made online using Barclaycard's secure payment system and our securely authenticated using their 3D security.
In addition, we do not appear to have any recent booking with the name you have provided and you have not provided any contact details or booking reference. Please can you therefore urgently contact us at cc@ticketstoindia.co.uk so that we can check the details and advise you further?
We look forward to hearing from you.
Kind regards,
Customer Care Team
EXCELLENT CUSTOMER SERVICE - TRUSTED COMPANY
I have been using Tickets to India as my only choice of company to book via for many years now.
They are always very helpful, professional and polite and have always given excellent customer service.
Thank you to Jazz (India) and Prerna {UK) for all your help and excellent commitment in providing a high level of customer satisfaction.
4 March 2026
Unprompted review
Reply from Tickets to India
Hi Coventry Customer,
Thank you for your wonderful feedback and for being such a loyal customer over the years. We are honoured that you have consistently chosen Tickets to India as your trusted booking partner.
We are delighted to hear that you always find our team helpful, professional, and polite, and that we have consistently delivered excellent customer service. Your kind recognition of Jazz and Prerna means a great deal to us — they both work incredibly hard to provide a high level of customer satisfaction, and we will be sure to pass your appreciation directly to them.
Thank you for your continued trust. Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
I would assign a zero-star rating if that option were available.
I would assign a zero-star rating if that option were available.
Absolutely terrible experience with Ticketstoindia.co.uk.
I booked my tickets from Goa to London Heathrow with Virgin Atlantic through them, and due to the ongoing crisis and flight cancellations, I have been trying to get an update about my flight status. Instead of helping, they have completely ignored me.
I contacted them multiple times on WhatsApp, and the agent named Mani reads my messages and simply does not respond. No reply, no update, no assistance — just complete silence. When customers are stressed about cancelled flights and international travel, this is the kind of support they provide.
Extremely unprofessional and irresponsible service. Once they take your money, they don’t care about you at all. I would never recommend this company to anyone. Avoid at all costs.
3 March 2026
Unprompted review
Reply from Tickets to India
Dear Noel,
We are sorry to hear that you were unable to reach the team via WhatsApp. As you will appreciate, we are dealing with a huge number of enquiries at present and we are trying as best we can to update customers as quickly as we can.
If you have not yet had a response, we are pleased to advise you that your Virgin return flight is showing as confirmed/ scheduled to operate.
If there are any further issues, please do not hesitate to contact us at cc@ticketstoindia.co.uk and we will be happy to assist.
Kind regards,
Customer Care Team
Hefty Charges for Mistakes... BEWARE
Returning customer here. But maybe this is the last time I am dealing with ticketstoindia. I made couple of errors while booking my current flight with them. I booked a flight in July where I made a mistake on the return dates. Instead of booking my return flight on 27th August, I booked it for 27th September. I clocked this mistake the next morning and the only available way to reach them was on the whatsapp chat. I was told by Baljit that the cancellation is not possible on my booking and he offered to change the return flight dates to 27th August for a price of £289. Which included £150 penalty and £139 fare difference. I stupidly believed that to be true and paid the difference. At 9am when I called his office I was told that my flight can be cancelled for a fee of £250 but now that I have paid for the new flights, the refund will only be for the original quote minus the £250 and I will not get the extra back. Was so disappointed about this. If Baljit would have told me this earlier in the Chat I would have taken the cancellation for a £250 fee.
Another Issue was there is a typo error in my name. Instead of Nirmalsinh I typed my name Niramalsinh. Didn't noticed it for few days. When I couldn't find my booking on Virgin's app., I clocked the error. I since then tried contacting them many times and all the agents kept telling me that only Baljit can deal with this as he is dealing with your booking. I called Virgin to correct the error and they said if it was booked with them directly they would do it for free. As typo error of 1 alphabet is not charged to correct. Rahul called me after 2 days and is asking me to pay another £100 for the correction. How is this fare? Since airline is clearly not charging you guys to do the correction. Made 6 bookings with you guys never made a mistake. EBP no 881609.
Update:
I am updating my review solely for all the help i got from one of the kindest soul, Mehraj. He got me a full refund on this reservation. It took a lot of patience on my part. But due to the help from this fantastic agent i have recovered my money back. 5 star for Mehraj's customer service. Thank you brother.
14 February 2026
Unprompted review
fantastick deal and easy ecsses their…
fantastick deal and easy ecsses their vebsite
26 February 2026
Unprompted review
Reply from Tickets to India
Hi Mohsin,
Thank you for your positive feedback. We are delighted to hear that you found a fantastic deal and found our website easy to access and navigate.
Thank you for choosing Tickets to India. We wish you a safe and enjoyable trip.
Kind regards,
Customer Care Team
Very poor service- Check terminal connections as it’s not their protocol to make customer aware of this
Very poor service. Misleading customer and not giving information about terminal changes. Always check the ticket before booking. The agent says to check the passenger details but befo You do that please check the terminal details as tickets to India are selling cheaper tickets from different terminal connections without getting it to the customer’s knowledge. I have to go through this pain now with two little kids. I spoke to various agents within the team and none of them were able to assist and kept saying you have to only use the person who did your booking who apparently just keeps ignoring you. Very bad service. Very stressful rather please go to the airline website and book directly.
16 February 2026
Unprompted review
Reply from Tickets to India
Dear Jo,
Unfortunately we can not trace your booking details as you have not provided a full name, booking reference or any other identifying information. In addition, your comments that we are "selling cheaper tickets from different terminal connections without getting it to the customer’s knowledge" do not make sense. All bookings that we make for customers are made using a booking system called a GDS. The information provided comes directly fronm the respective airlines and it is therefore physically impossible for us to to do what you have suggested.
We would of course welcome the opportunity to assist you and resolve any issues that you may have and have sent you a message via the Trustpilot app to request more details/ further information. Alternatively, you can contact our customer care team at cc@ticketstoindia.co.uk
We look forward to hearing from you.
Kind regards,
Customer Care Team
Reply from Tickets to India
Hi Prosenjit,
Many thanks for your positive feedback. We are delighted to hear that you received great service.
We appreciate you choosing Tickets to India and look forward to assisting you with your future travel needs.
Kind regards,
Customer Care Team
Amazing service
I had the most amazing brilliant customer service by Jaz. She did everything what I asked for. She didn’t complain she even gave more information what I needed to know. She was so helpful she went out of her way to help. You don’t get customers service like that anymore. We need people like Jaz who knows how to talk and help customers not patronising them or be rude because they can’t be bothered to do their job properly. I had the most brilliant service with Jaz I would recommend her at anytime. She was good at her job so keep it up.
16 February 2026
Unprompted review
Reply from Tickets to India
Hi Manisha,
Thank you so much for your wonderful and detailed feedback. We are absolutely delighted to hear that Jazz provided you with such amazing customer service, going out of her way to help and providing extra information without any complaint.
Your kind words truly capture the exceptional level of care and dedication we strive for, and we completely agree that Jazz's approach—helpful, respectful, and knowledgeable—is exactly what great service looks like.
We are incredibly proud to have Jazz on our team and will be sure to pass your heartfelt appreciation and high recommendation directly to her. Thank you for recognising her efforts.
Tickets to India looks forward to being of service to you again soon.
Kind regards,
Customer Care Team
Shajini
I just did a flight booking with Kirti and the whole process was very easy and she was very helpful to sort my issue with booking.
14 February 2026
Unprompted review
Reply from Tickets to India
Hi Shajini,
Thank you for your positive feedback. We are delighted to hear that Kirti made your booking process very easy and was so helpful in sorting out your issue.
We will be sure to pass your kind words on to Kirti. Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
Very good customer service Priya
Very good customer service Priya, keep it up
13 February 2026
Unprompted review
Reply from Tickets to India
Hi Farooq,
Thank you for your positive feedback. We are delighted to hear that Priya provided you with very good customer service.
We will be sure to share your encouraging words with her. Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
Reply from Tickets to India
Hi Ketan,
Many thanks for rating your experience with Tickets to India as five star. We hope that we can be of assistance to you again very soon.
Kind regards,
Customer Care Team
Great experience thanks to Sandy K
Great experience thanks to Sandy K! She was friendly, polite, and truly delivered excellent customer service from start to finish.
9 February 2026
Unprompted review
Reply from Tickets to India
Hi Ajrules,
Thank you for your kind comments. We are delighted to hear that you had a great experience and that Sandy was friendly, polite, and delivered excellent customer service throughout your booking process.
We will be sure to share your kind words with Sandy. Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
Zazz, Tickets to India
Zazz, Representative from Tickets to India, was really helpful in booking the tickets
9 February 2026
Unprompted review
Reply from Tickets to India
Hi Ananth,
Thank you for your positive feedback. We are pleased to hear that Jazz was really helpful in booking your tickets.
We will be sure to pass your kind words on to her. Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
Excellent service
I would like to share my feedback for Sandy K., who assisted me with booking my flight ticket.
Sandy was professional, helpful, and efficient throughout the booking process. All details were clearly explained, and the ticket was booked accurately and on time. The entire process was smooth and helped make my travel planning stress-free.
I truly appreciate Sandy , for support and dedication. Thank you for providing such excellent service.
6 February 2026
Unprompted review
Reply from Tickets to India
Hi Sagar,
Thank you for taking the time to share such detailed and positive feedback. We are delighted to hear that Sandy provided you with excellent, professional, and efficient service, clearly explaining all details and ensuring a smooth, accurate, and stress-free booking process.
We truly appreciate your kind words and will be sure to pass your appreciation on to Sandy. Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
When my flight was cancelled
When my flight was cancelled, I expected a long and stressful process — but thanks to my agent, it was the complete opposite. She helped me straight away, explained everything clearly, and handled the situation with such professionalism and kindness. Her support was exceptional, and she genuinely went above and beyond. Amazing service and a real credit to the company. Her name is Priya and I just want to say thank you for your kindness, support and help.
6 February 2026
Unprompted review
Reply from Tickets to India
Hi Payal,
Thank you so much for sharing your feedback during what could have been a very stressful situation. We are truly sorry to hear about your cancelled flight, but we are incredibly grateful that Priya was able to step in and turn the experience around with such immediate, clear, and kind support. It means a great deal to us that her professionalism and dedication made such a positive difference, and we are very proud to have her as part of our team.
We will be sure to pass your sincere thanks directly to Priya. We truly appreciate your trust in us. Tickets to India wishes you safe and smooth travels ahead.
Kind regards,
Customer Care Team
EXCELLENT Experience from Tickets to…
EXCELLENT Experience from Tickets to India.
Specifically from Ms. Jazz who provided excellent customer service and professionalism from Ms. Jazz while booking a last minute air ticket to India today.
Much appreciated. Well done, Ms. Jazz and Tickets to India.
5 February 2026
Unprompted review
Reply from Tickets to India
Hi Natasha,
Thank you for your kind feedback, especially as this was a last-minute booking. We are delighted to hear that you had an exceptional experience and that Jazz provided such outstanding customer service and professionalism throughout the process.
We will be sure to pass your well-deserved appreciation on to Jazz and the team. Thank you for choosing Tickets to India, and we wish you a safe and pleasant journey.
Kind regards,
Customer Care Team
Sandy.K - You are the best
I made a booking for my flight with TicketsToIndia. I ended up booking a wrong flight, but Sandy K made a huge help in getting me the right flight with baggage upgrade at “No Extra Cost”. It’s only because of customer service like this I have been using their service to book flight for almost a decade. Thank you very much Sandy.K I truly appreciate the help today.
4 February 2026
Unprompted review
Reply from Tickets to India
Hi Sundarraman,
Thank you for your incredibly kind feedback and continued loyalty to Tickets to India.
We are deeply grateful for your custom and trust over the past decade and are truly delighted that Sandy could provide such outstanding assistance to you. It’s gpod to know she was able to correct the booking and secure your right flight with a baggage upgrade at no extra cost. We are very proud to have Sandy on our team, and we completely agree that service like hers is what builds lasting relationships.
We will be sure to pass your heartfelt thanks and appreciation directly to Sandy.
Thank you for your continued loyalty to Tickets to India.
Kind regards,
Customer Care Team
My experience with ticket to India has…
My experience with ticket to India has been fantastic everytime I reach out to them. All thanks to Sandy K for the fabulous service she has been providing and her efficiency with dealing with my enquiries. Sandy has always been helpful and clear with providing the necessary information. Sandy is a great asset to the company with proven customer service skills. Thank you Sandy for your great customer service.
18 January 2026
Unprompted review
Reply from Tickets to India
Hi Mrs. Palha,
Thank you for such a heartfelt review.
We are truly delighted to hear that your experience with us has been fantastic every time you need our support, and we sincerely appreciate your consistent trust. Your high praise for Sandy is wonderful to read — we are very proud to have her on our team and completely agree that her efficiency, helpfulness, clarity, and proven customer service skills make her a great asset.
We will be sure to pass your special thanks directly to Sandy. Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
Worst Customer Support
Have been chasing them to get a cancellation/reschedule receipt for my insurance on their whatsapp and everytime have been told that it will be sent. Just false promises by Baljit & Rahul. Now they just read the message and ignore
3 February 2026
Unprompted review
Reply from Tickets to India
Dear Shilton,
We are sorry to hear that there was a delay in getting you your receipt for your date change. We understand that Rahul has now taken care of this and we hope that you now have everything that you require for your insurer.
If you do need anything else from our side, please do not hesitate to get in touch and we will assist. You can reach us at cc@ticketstoindia.co.uk
Kind regards,
Customer Care Team
Sandy.k helped me to book tickets
Sandy.k helped me to book tickets, she was professional and supportive during the process.
31 January 2026
Unprompted review
Reply from Tickets to India
Hi Swapna,
Thank you for your positive feedback. We are pleased to hear that Sandy.K was professional and supportive while helping you book your tickets.
We will be sure to share your kind words with her. Thank you for choosing Tickets to India.
Kind regards,
Customer Care Team
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