TigerChef.com Reviews 180

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

We have this flatware for our beach condo rental & have found it to be sturdy, attractive & well priced. This is our 8th rental summer coming up & the flatware has held up nicely other than guests mi... See more

Rated 1 out of 5 stars

Terrible business. I will be reporting to Better Business Bureau as a scam. I ordered disinfecting wipes almost three months ago and, under the circumstances, cut them some slack. However, I called... See more

Company replied

Rated 1 out of 5 stars

The product itself isn’t very good to be perfectly honest! Super light, cheap materials it seems! plus the inside black casing had a hole in it. Customer service was very helpful and waiting for my r... See more

Rated 5 out of 5 stars

I've used Microban for many years now to handle pet smells, odors from ailing family members, and just everyday household odors. This new spray has done a great job of not just masking but eliminatin... See more

Company details

  1. Kitchen supply shop
  2. Food products supplier
  3. Home Furniture Shop
  4. Restaurant

About TigerChef.com

Information provided by various external sources

TigerChef is more than a company serving your commercial needs. Using our expertise and extensive relationships in the food service industry, we offer products that anyone who is an avid cook can be proud to own. From bar and baking supplies to commercial appliances, our product list is truly endless. Our selection is unrivaled and features over 200,000 products! What we offer online is just a fraction of our inventory. If you don’t see it here, do not hesitate to contact us. Chances are we have it—for a great price.

With over 30 years of excellence and experience, TigerChef has proven itself to be one of the best and fastest growing companies in the food service industry. Aside from fulfilling the needs of the casual cook, we pride ourselves on our ability to take you from consultation to completion, making the design and purchase of your commercial kitchen as smooth and as satisfying a process as it can possibly be

Our staff is comprised of expert product specialists and a knowledgeable sales force who will guide you through this exciting process. We combine precise architectural planning with quality kitchen products to create the perfect industrial workspace. Our past clients’ rave reviews inspire us to continue offering the high quality of service for which we are known.

Our portfolio showcases a large variety of hotel chains, restaurants and numerous other commercial facilities. With every job site we begin, our ultimate focus is customer satisfaction. From beginning to end, TigerChef is the key that will make your business more successful than ever!

The truth is this: TigerChef is the only website you will ever need for every one of your kitchen needs. Please bookmark us so that we will only be a click away!

Contact info

3.3

Average

TrustScore 3.5 out of 5

180 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quick Service

This was the second time I'd ordered from Tiger Chef. The ordering process was simple, and the product was as advertized. Shipping was quick. Totally satisfied.

15 September 2012
Unprompted review
Rated 2 out of 5 stars

Good prices, easy checkout, NO PRODUCT.

I got my hopes up thinking I was going to get the items I requested. I get a call 4 days later telling me that they don't have my item. Other than that, TigerChef is ok.

14 September 2012
Unprompted review
Rated 1 out of 5 stars

Misleading Advertising and information

I ordered a number of items most of which ended up being cancelled because they called me and said "sorry someone typed the information in incorrectly and instead of the price being for 1 doz as advertised it is for 1. So I cancel 3 of the items and I ask about the fourth item and they said no that one is for 1 doz WRONG! a few days later I get 2 instead of 2 dozen plates and they are smashed to dust and I can't completely blame [link] they were packaged horribly and the boxes they were in were open on one end. Left 2 voice mails and 2 emails and got no response oh and tried live chat yeah just got to send another email. I finally call yet again to at least get my money back for the 2 plates not 2 dozen plates and tell them I don't want them replaced. I explained the problem with the order etc. and they had the nerve to question what I was saying! Good thing I have the original email confirm showing their mistake in advertising. If a price seems real good make sure you call and get it verified it is probably a misprint. I suggested they could compensate me for my inconvenience and that was met with a laugh especially when I asked them to honor the advertised items and prices. I say NEVER AGAIN!! Use [link] they have great prices and great service.

20 June 2012
Unprompted review
TigerChef.com logo

Reply from TigerChef.com

Hi Mari,

Thank you for your feedback. We are sorry that you had such a frustrating experience. We are taking your complaint seriously.
We do endeavor to provide up to date and accurate information on all our products and we thank you for pointing out the error. It was fixed immediately.
We also work very hard with our manufacturers to ensure items are shipped on time and packaged correctly. The feedback you provided has been addressed with the company who sent the products to you.

Please also feel free to visit our customer service page to learn more about our policies to ensure ongoing customer satisfaction: www.tigerchef.com/customer-service.html.
We hope you will take advantage of the discount coupon we provided to you and try us again.

Sincerely,

TigerChef.com Customer Service

Rated 5 out of 5 stars

Easy Breezy ....

I recently purchased a 40 Qt stainless steel Winco pot from TigerChef and the entire process was nice and easy. If I need to purchase more items for my soap making I will remember TigerChef and the positive experience I had. BTY the pot fit perfectly in my custom made soap making pot tipper. That really makes me HAPPY!

20 March 2012
Unprompted review
Rated 5 out of 5 stars

Exceptional Service & Products

Items received were perfect if not better than I expected....fast shipping, very dependable. I will be ordering more items in the future!! Thanks so much!!

Jeanne

2 February 2012
Unprompted review
Rated 5 out of 5 stars

perfect in every way!

everything was perfect, start to finish. we are very pleased with the overall service and the product was exactly what we were looking for. .obviously a very well managed company. we should all take lessons! thank you very much. we will definitely order from you again. you made our life quite easy. we wish everyone was as easy to deal with.

14 January 2012
Unprompted review
Rated 5 out of 5 stars

GREAT

fast shipping everything was correct no problems will order again in the future, thanks glad i found your site. mike

10 January 2012
Unprompted review
Rated 5 out of 5 stars

Fast shipping and great products

I found the website very easy to navigate and the products I ordered arrived just a few days after the order was placed. I'm very happy with the high quality of the products and will shop this site again.

21 December 2011
Unprompted review
Rated 4 out of 5 stars

Mark

First time using Tiger Chef. Was well pleased with results. Advise that you know what you're looking for, the sales rep was not very knowlegable. I could not find items locally at near comaprable pricing.

17 December 2011
Unprompted review
Rated 5 out of 5 stars

Excellant customer service!

Everything I have ordered is top quality especially the taco & tostado fry baskets and even though I was sent one wrong item in my order the correct item was sent out immediately! Bruno needs to lighten up as every small business needs to take a vacation once in a while?

27 November 2011
Unprompted review
Rated 4 out of 5 stars

Good Quality & Timely Delivery

I received my order in a timely fashion and the products came in great condition. Fairly painless and great prices, better than what I had found in restaurant supply stores.

17 November 2011
Unprompted review
Rated 1 out of 5 stars

awful - can't rate it 0 stars but would

Placed an order on Oct 11 = on Oct 12 the website showed a notice -
in vacation oct 13 & 14 but on Oct 12 in the afternoon nobody was answering the phone.
on Monday Oct 17 - website looks operational but nobody answer the phone. after sending an e-mail to customer service I get:
"Our office will be closed from Wednesday, October 12th to Friday,
October 21st. We apologize for any inconvenience this may cause and look forward to assisting you when we return."
my order was still showing "processing" I had to order from another company. same day I've received the merchandise... to bad I could not cancel the 2nd order. NEVER AGAIN!

28 October 2011
Unprompted review

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