Tiny Box Company Reviews 

3,619
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 765 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and sturdy design of the products, suitable for various uses. Many people appreciate the quick and efficient delivery service, with orders often arriving promptly and well-packaged to prevent damage. Reviewers also highlight the helpful customer service and the wide range of product options, including specific sizes and no minimum order quantities. However, some customers experienced issues with delivery, such as damaged or lost packages from couriers, and also noted inconsistent product quality, with some items not meeting expected standards. Additionally, a few people reported dissatisfaction with custom orders, citing missing logos or significant delays.

What people talk about most

Product

Clients share positive opinions on product quality, frequently describing items as high quality, well-made,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently praising the high quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speedy and prompt... See more

Service

People report positive experiences with service, often describing it as outstanding from start to finish,... See more

Order

Customers generally report positive experiences with their orders, often praising the quality of the ordered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely superb customer service, brilliant products and easy to reorder. TBC lowered MOQs when we first launched our brand so we could order personalised luxury gift boxes. A year later we are grow... See more

Company replied

Rated 5 out of 5 stars

I was so happy with my order of A6 gift boxes - they looked great quality on the website, but you can't always tell, so I was incredibly happy that these are the most luxurious, sturdy boxes with a lo... See more

Company replied

Rated 5 out of 5 stars

My boxes came and were exactly as ordered. The delivery company did initially loose my package but 8 contacted Tiny box over the chat and got a lovely representative who reordered my items and sent th... See more

Company replied

Rated 5 out of 5 stars

Great product and efficient after sales service. Shame about Evri couriers who have a poor reputation that is well deserved . They failed to deliver the package. The order was sent out again without q... See more

Company replied



Company details

  1. #12 of 39 best companies in Packaging Supply Shop

Information provided by various external sources

We at Tiny Box Company specialise in recycled and eco-friendly gift packaging, including gift boxes, gift bags and beautiful accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices. Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We successfully secured funding on the popular TV programme, Dragon's Den, in 2008; we have been steadily growing since and celebrate our 10th birthday this year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,619)

741 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality and Customer Service

Tiny box company are an excellent company. I have been using them for a number of years. I've had good service whether I have ordered by email to get bespoke boxes printed with a foil block logo or through their website for blank boxes. Really pleased with the quality. Communication has always been good. They were good at getting me a part order when they didn't have enough to fulfill the full amount just to keep me going.
If you are looking for quality these are the guys to use.

20 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for the lovely review! We're so glad that you're happy with everything!

Rated 5 out of 5 stars

Would definitely recommend.

Our little boxes arrived promptly and are of an excellent quality.
They are nice & sturdy and safely transported baby spider plants to my friends in the mail.

20 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for the lovely review! We love that the baby spider plants have had a safe journey!

Rated 5 out of 5 stars

Reliable quality but wished id waited…

Reliable quality but wished id waited another week to get 15% discount

19 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review. Sorry that you missed out on the discount - we do run promotions fairly regularly so keep an eye out on the website or the newsletter emails where we will announce these first.

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, exactly what I was looking for and identical to what was displayed on the website. Reasonably priced. Good delivery and updates. Will be back for more

17 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review

Rated 5 out of 5 stars

Great boxes and great customer service

My boxes came and were exactly as ordered. The delivery company did initially loose my package but 8 contacted Tiny box over the chat and got a lovely representative who reordered my items and sent them straight out to me with a different courier. I recieved them the next day and was very grateful for the effort an empathy given by the staff member. My boxes were very sturdy and in excellent condition.

17 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for the lovely review. We're so sorry that your order was originally lost by the courier, but we're so glad that we were able to get this sorted for you so quickly, and you were pleased with the boxes! Your feedback has been passed over to our customer service team as well (:

Rated 5 out of 5 stars

Really were very helpful when delivery…

Really were very helpful when delivery people damaged package all sorted within 2 days

16 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review. We're sorry that you received a damaged order to begin with, but glad that we were able to sort it for you quickly.

Rated 5 out of 5 stars

great service

great service, quick delivery & sturdy boxes!

15 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review!

Rated 5 out of 5 stars

Fast Delivery

Great service easy ordering prompt delivery product exactly as described

15 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review!

Rated 5 out of 5 stars

Needed a specific sized box for a gift…

Needed a specific sized box for a gift which was for an adult baptism and came across this site. Measurements were spot on and delivery fast. Would use again and definitely recommend.

12 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you so much for the lovely review. I hope the baptism went well and it was a good day.

Rated 5 out of 5 stars

I was very happy with my order

I was very happy with my order, as the range of products, prices and delivery are impressive.
I will be ordering again in the near future.
I highly recommend.

Thank you

12 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review!

Rated 4 out of 5 stars

Good company but delivery dodgy

Company excellent but twice now packaging box has a tear in it and bashed in corner -this time contents ok

10 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the review. We're sorry for the issues with the deliveries. Please always send us your order number and images of any damage to hello@tinyboxcompany.com as soon as possible and our customer service team can look into it for you and send out replacements if needed.

Rated 5 out of 5 stars

Excellent communication

Excellent communication, superlative product, well designed, intuitive website, honest pricing and speedy delivery. What can I add? How about all the stars in the firmament...

2 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review! (:

Rated 5 out of 5 stars

5 Star CS from start to finish

5 Star CS from start to finish, first time using there print service and not being an experienced graphics designer the logo I sent wasn't up to scratch quality wise, however Hannah explained in detail what they needed and in no time at all my order was processed and on my doorstep much sooner than I expected. I have used this company several times now and the quality of there products is superb. Hope this doesn't sound to much like an AI review :) Huge thank you to all involved.

20 January 2026
Unprompted review
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review! We're so glad that you had a good experience with the printing for the first time and that Hannah was able to help out - she's fantastic! Your feedback will be passed over to her (:

Rated 5 out of 5 stars

Fantastic product

Fantastic product, excellent communication and a speedy delivery. I think this sums up this great company.

24 December 2025
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review!

Rated 5 out of 5 stars

Excellent service

Excellent service. Arrived promptly, well packed and good product. Would definitely keep this company as go to for my requirements.

7 January 2026
Tiny Box Company logo

Reply from Tiny Box Company

Thank you for the lovely review! (:

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look