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Tiso Reviews 

14,174
•
TrustScore 4.5 out of 5

4.7

Outdoor clothing and equipment shop
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Review summary

Created with AI, based on recent reviews

Looking at 1,532 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the speedy delivery and efficient dispatch of orders, often noting items arrived well-packaged and on time. Many people appreciate the high quality of products, finding them comfortable, functional, and accurately described, alongside competitive pricing. Reviewers also highlight the excellent service and the ease of the online ordering process, including smooth in-store collection options. However, some customers noted issues with delivery, including delays, incorrect items, or poor communication from carriers. A few other people also felt that products arrived with missing components or minor damage, or experienced difficulties with product sizing and descriptions not matching expectations. Additionally, some reviewers reported waiting times or accessibility problems during in-store collection.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast dispatch and... See more

Product

Customers consistently note positive experiences with product, often praising the quality, condition, and... See more

Service

Reviewers consistently express satisfaction with the service, describing it as professional, outstanding, and... See more

Price

Users describe positive interactions with price, frequently highlighting good, competitive, and reasonable... See more

Order

People report positive experiences with order, highlighting easy online ordering processes and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was in desperate need of some equipment, having been let down at the last minute with a purchase from another company. Tiso were excellent - they understood my issue and were able to give sound advi... See more

Rated 5 out of 5 stars

Had a recent online purchase which was speedy and I was extremely satisfied. In-store at Perth for first time last week and store is very nice. My partner required special insoles and the female assi... See more

Rated 5 out of 5 stars

I had not used this company before but it was the only place with the product I wanted in stock. I was impressed with their fast dispatch and delivery and the product was really good quality when it a... See more

Rated 5 out of 5 stars

A great price. Delivery was extra and the bike took an extra day to arrive. It was well packaged. Unfortunately it was missing tubeless valves, but once I'd rung Tiso to explain, they sent replacement... See more

Company details

  1. #48 of 89 best companies in Outdoor clothing and equipment shop
  2. #44 of 123 best companies in Activewear shop
  3. #41 of 94 best companies in Bicycle Shop
  4. #49 of 78 best companies in Camping Shop
  5. #4 of 8 best companies in Canoe & Kayak Shop
  6. #10 of 15 best companies in Winter sport shop

Information provided by various external sources

Tiso, the outdoor specialist, stocks a wide range of outdoor equipment and outdoor clothing from the worlds top brands. Geared up for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14k reviews

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4.7

All reviews

(14,174)

1,424 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very nice service

Ordered two gas cartridges that were not available at my local store for click and collect. Ended up buying them at the Edinburgh store since I couldn't wait for them to be delivered. Very nice service. Got my money back within a couple of days.

21 May 2026
Rated 5 out of 5 stars

Roof tent

There was difficulties with shipping as it was a large item however the Customer Service team worked hard and kept me well informed. I finally received my package and overjoyed with the quality.

21 May 2026
Rated 1 out of 5 stars

awful expérience. Avoid

I placed an online order for pickup, received a confirmation email, and when I arrived the same day during opening hours, access was impossible due to construction. I couldn't collect my order, and I was just passing through Glasgow before heading north on a trek. I left without my essential gear and haven't been reimbursed.

20 May 2026

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