TLX Reviews 

511
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

My son bought a Tv from EBay at the weekend when they had a 15% discount event on which required the purchase to be over £9-99 and within certain dates. Unfortunately, although he tried, he wasn’t abl... See more

Rated 5 out of 5 stars

Have never used this company before and l can only say it is a true pleasure doing business with them. What brought arrived on time and was supplied with lots of information about what was happaning e... See more

Rated 5 out of 5 stars

I have bought a lot of items from this company through ebay and found them to be brilliant. The items are well described and usually in a much better condition that the description. If anything is not... See more

Rated 5 out of 5 stars

Dear Jatinder, First of all, thank you very much for everything. I carefully checked the package, and everything was included as expected. I have been using it for two weeks now, and so far... See more


Contact info

4.8

Excellent

TrustScore 5 out of 5

511 reviews

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No recent history of asking for reviews

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4.8

All reviews

(511)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I bought a TV from these guys, they offered a great price and it also came with a 12 month warranty, so this was really attractive to me. Unfortunately there were some issues during shipping, completely not their fault - but they completely took care of me, clear communication at every stage and ultimately they resolved the issue. Couldn't recommend them enough!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Second to none service!

Second to none service!! Wow- I have to say that Adam at cheapest electrical is excellent. I bought a Hoover from eBay and had some function issues with it but Adam was on hand throughout to assist. They provided the best ever service and I wouldn’t hesitate to recommend them - 100% genuine and brilliant 🤩

26 November 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased an iPhone 15 Pro…

I recently purchased an iPhone 15 Pro from Cheapest Electrical via their eBay store and accidentally forgot to apply a 10% voucher code at checkout. After explaining the situation, they kindly refunded me the 10%—excellent customer service! The phone arrived in pristine condition with 100% battery health. Highly recommend this store and have already suggested it to my friends.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

I had a problem with my headphones and…

I had a problem with my headphones and asked for help / advice what to do next . They responded very quickly and were very helpful in giving me advice on what to try first to fix the problem . This worked and fixed what I thought was a hopeless case !!

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Top quality Customer care and support.

Customer focused and top quality customer service, Thank you Anita. A few days after purchasing a mobile phone I couldn’t turn it off. Irrespective whether it was my set up issue, a product or software issue Anita’s main focus was to get the issue resolved without delay. And she did just that, problem solved the same day. Great after sale support, just perfect. Thanks again Anita.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Fold 6 Order

I placed a order for a Fold 6 and it was received next day.
It had to be returned due to a error on my family’s behalf
Anita in customer service was amazing and couldn’t be more helpful in my query and return
I would definitely purchase another phone from here when needed again

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Mobile phone purchase

I recently purchased an iPhone 15 Pro Max, and although there was a small discrepancy with the device’s condition, the seller’s customer service was outstanding. Adam was prompt, understanding, and ensured the issue was resolved quickly. I’ve bought from this seller several times before, and they consistently provide high-quality products and excellent support. It’s clear they value their customers and work hard to ensure satisfaction. I’m very pleased with my purchase and would highly recommend them. Thank you, Adam!

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

This is the third time I’ve made a purchase from Kazoop and each time I’ve enjoyed 5* service. Items are better than described, prices are incredible, postage is free and very fast dispatch, well packaged too.
I’m very happy to recommend Kazoop. Anita in customer service is the perfect person for the role, she goes above and beyond expectations and goes the extra mile to ensure complete customer satisfaction.
Thank you for great shopping experiences!

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I purchased new iPhone from cheapest_electricals on eBay. I was initially sceptical buying from online marketplace. But Anita kept me informed and clarified all my queries. The iPhone is new in sealed box as described on eBay and they provide purchase receipt. The Apple warranty started when I switched on and registered the iPhone. Overall very happy with the purchase and 5* to the seller and Anita. Will definitely recommend the seller.

26 October 2024
Unprompted review
Rated 1 out of 5 stars

Misleading sales practices, actively try and remove negative reviews

Purchased an IPhone 15 Pro Max From Kazoop (Online Trading Name of TLX Electrical). They sold it as new and unused. It was not new and unused, it had been used for testing which is misleading.

Any time I try and leave a review, they flag it for “defamatory content”. There’s nothing defamatory here, and I’ll keep reviewing until they stop trying to censor genuine reviews.

Customers beware! I can only assume I’m not the only genuine voice they use this practice on.

I have proof of purchase and evidence. Trustpilot, please factor this in next time my reviews are unnecessarily flagged for removal. I haven’t breached any reviewing guidelines.

*Update* - I’ll not fully entertains Kazoop’s response but be weary, they didn’t list the product as ‘Like New’, that’s my biggest concern with them, if they had, I wouldn’t have purchased it. Just be cautious, with so much effort to censor my reviews, which I had to flag to trustpilot, I personally could never recommend this firm to anyone).

17 October 2024
TLX logo

Reply from TLX

Thank you for your feedback. We regret that you are unhappy with your experience, and we take any concerns regarding our products and practices very seriously. We’d like to clarify some points in this matter to ensure transparency.

The item purchased was sold as a "like new" iPhone 15 Pro Max. This means that while the phone may have undergone limited testing to guarantee optimal functionality, it remains in pristine, like-new condition, as described. The term "like new" clearly indicates that the device may not be sealed, yet it fully meets the standards of an unused, top-quality product.

When you reached out with your concerns, we offered a full return and refund option, which you declined. Since you opted to keep the device, it is unfortunate that our decision not to offer additional compensation has led to repeated, negative reviews, despite our efforts to resolve the matter fairly.

At Kazoop, we believe in providing genuine value and quality products to our customers, and we stand by the accuracy of our product descriptions. We encourage all feedback but also aim to ensure that reviews remain factual and within guidelines for the benefit of all potential customers.

Rated 5 out of 5 stars

EFFICIENT COMPANY DEFO RECOMMEND

So glad I came across this company on ebay, I bought a refurbished dehumidifier and received it the next day, B+ rating but still lovely condition as listed and working like new, the sellers communication was great, and staff particularly Anita were very friendly and efficient, would recommend and will be my first go to next time 😊

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent.

Excellent.
Phone came in 2 days perfect condition for 33% less than anywhere else. Mint!

😄😄😁😁😁😁😁😁😁😁😁

12 September 2024
Unprompted review
Rated 5 out of 5 stars

It really surpassed what i was…

It really surpassed what i was expecting tbh, I contacted the seller about some request and they got back to me fast and was very responsive. I got everything settled. I would definitely do business with them again and I strongly recommend others to get items for
them, if have any issues they get it sorted in the space of 24hrs and they are very efficient.
Strongly recommend 💯👌🏾

1 October 2024
Unprompted review
Rated 5 out of 5 stars

I'm satisfied with my experience with…

I'm satisfied with my experience with this store. There was a small issue, but the seller quickly resolved it. The items very well packed and arrived fast. Thank you very much. I will most likely buy from them again.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Great price

Great price, phone in excellent condition. Happy customer

8 September 2024
TLX logo

Reply from TLX

Hi James!

Thank you for sharing your positive experience shopping with us.

We hope to see you again soon!

Kind Regards
The Kazoop Team

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