I have ordered many times from Toonzshop now, and they NEVER disappoint. The clothes is always amazing to unpack. Soft and good quality fabrics, multiple ways to use many of the pieces and beautiful... See more
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Excellent 👌 I was a little scared to order a pair of cargo pants I absolutely loved the look of given past bad experiences with other online shops but Toonzshop did not disappoint. Payment was easy,... See more
I was looking for unique clothing for a fantasy festival and didn't want to wear something uncomfortable or poorly made. I came upon this online store and liked the look of the clothing but was really... See more
I have purchased multiple clothing items from Toonzshop and am happy every time. The clothes are well made, the sizes are true to the label. The shipping is always fast and the customer service is bey... See more
Company details
Written by the company
Bienvenue dans l’univers atypique de Toonzshop, une boutique imaginée et créée par des passionnés du monde alternatif 🌿 ▸ Bien plus qu’un simple shop, Toonzshop défend une vision indépendante, éthique et responsable du prêt-à-porter : une mode inspirée, artisanale et durable, aux antipodes des standards de consommation de masse! ▸ Nos collections s’inspirent d’univers féériques, tribaux, médiévaux, gothiques, steampunk ou post-apo… Chaque article incarne les codes, les symboles et les valeurs portés par des courants culturels engagés. Nos pièces traduisent un langage visuel alternatif et incarnent des identités plurielles, pensées pour tous les corps, tous les genres, et toutes les individualités 🫶 Robes longues, manteaux elfiques, leggings asymétriques, sarouels... Chaque création est unique & conçue à la main… ▸ Nous collaborons avec des créateurs indépendants du monde entier qui partagent nos valeurs : respect de l'Humain, production raisonnée, matières naturelles ou upcyclées, travail artisanal. ✨ Notre marque GadoGado est certifiée Commerce Équitable et 80 % de ses pièces sont conçues à partir de matières éco-responsables certifiées. De son côté, la créatrice d’Yggdrazil œuvre elle aussi, année après année, vers une transition toujours plus durable ✨ •》Bienvenue dans la Toonz' Tribe ♡
Nos fringues ont une âme ～ Notre équipe aussi
Written by the company
- Chaque message compte !
- 〉L’humain n’est pas un concept marketing : c’est notre point de départ ✨ Une question, un doute, un couac ou juste l’envie de nous souffler un mot doux ? La Toonz Team est là, tous les jours, pour répondre avec attention, respect et bonne humeur ✨ 〉Mails, appels, commentaires sur les réseaux, DM… Rien ne passe à la trappe. Nos client.e.s ne sont pas des numéros de commande : vous êtes les âmes qui font vibrer cette aventure, et surtout qui nous inspirent à faire toujours mieux ♡
Livraison rapide & Retours facilités
Rapide comme l’éclair ⚡️ Fluide comme un sortilège
FRANCE 🇫🇷
Livraison offerte dès 69€
Colissimo Points Relais à 4,50€
Colissimo Domicile à 5,50€
Chronopost à 10€
Retour Gratuit avec Mondial Relay
EUROPE 🇪🇺
Livraison offerte dès 79€
Livraison standard à 7€
Retours facilités
Contact info
45 Route de la Cassette, 86000, POITIERS (86000), France
- 05.49.43.61.32
- commandes@toonzshop.com
- www.toonzshop.com
4.7
Excellent
21k reviews
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One pair of leggings does not fit
One of the leggings I ordered, despite being the same size (M) as the other legging and of other leggings I had previously bought from this brand, is *much* bigger than the rest of them and therefore does not fit me.
7 May 2024
Namkha Sibiu in Petrol Blue
I received a prompt email when an item was back in stock that I had been looking at. I ordered it and was so happy with the color, the fit, everything. I don't look like the beautiful young model, but the sweater I ordered was exactly what was represented in the pictures. It hangs nicely, and that color is GORGEOUS!
28 March 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never got my package
Never got my package, it was returned because my "address was incomplete" whatever that means. No one contacted me, no one reached out to confirm my address or ask me to "complete it". Communication sucks.
11 March 2024
Reply from Toonzshop
Hello,
Thank you for sharing your recent experience with us. We sincerely apologize for the delivery issue you encountered. We understand how frustrating this situation can be and regret any inconvenience it has caused.
As mentioned by my colleague Delphine, we've been informed by the delivery company of an 'incomplete address' for your shipment. To better understand the specifics of this issue, Delphine has initiated an investigation to gather more information.
Due to the volume of packages we handle, it's challenging for us to manually check each tracking number. Consequently, you may not have received prior communication regarding this issue. However, please rest assured that once we receive any packages returned to us, we promptly reach out to customers to explain the situation and arrange for a refund.
We apologize that our services did not meet your expectations in this regard. Once Delphine obtains the necessary details regarding the delivery failure, she will promptly update you.
Thank you for your understanding and patience. If you have any further questions or concerns, please feel free to reach out at commandes@toonzshop.com
Have a nice day,
Constance.
Nice experience
Super fast delivery to belgium without extra fee.
Soft materials, colors are the same as shown. True to size. Price quality is good.
Nice experience, would definitely order again.
21 March 2024
Unprompted review
Different size and lengths even though both medium leggings
Got 2 different leggings. Both were supposed to be the same size (medium). One ended up being 3 inches longer than the other and one was tighter than the other. Not sure how this happened since both were made of the same exact material and they were supposed to be the same medium size. I guess someone wasn't paying attention when they sewed one of the pieces.
19 March 2024
Unprompted review
Reply from Toonzshop
Hello there!
Thank you very much for sharing your feedback with us. We sincerely apologize for the differences you've experienced with the two leggings you purchased in the same size. It seems there was some confusion regarding their fit and fabric composition.
Both leggings are from the same brand's collection and are indeed in the same size, but they feature different cuts and fabrics. The first pair has a more casual design, while the other pair has special topstitches at the knee level, resulting in a tighter fit. Additionally, the fabric compositions differ, with the first pair being made of cotton and the other pair crafted from polycotton denim.
We're truly sorry for any confusion it has caused. If you'd like to discuss this matter further or require assistance, please reach out to us at commandes@toonzshop.com
For your convenience, you can also opt for our 'easy return' option by following the steps outlined here: https://uk.toonzshop.com/return-m60132-en.html
Thank you for bringing this to our attention, and we appreciate your understanding.
Have a wonderful day,
Constance.
I just love the materials
I just love the materials, the models, en how they feel when I wear them. Totally me, I'm starting to love myself.
7 March 2024
Cool clothes, fast delivery, excellent quality
It's pretty easy to find what you need and get it delivered fast. I love the design and the quality is excellent.
27 February 2024
Well Made Clothing with Great Customer Service
I have purchased multiple clothing items from Toonzshop and am happy every time. The clothes are well made, the sizes are true to the label. The shipping is always fast and the customer service is beyond compare. Thank you so much for having a wonderful company with wonderful, high quality product.
19 February 2024
Lovely clothes
Lovely clothes, very prompt service - clothes always arrive within a few days, and I love everything I have bought.
26 February 2024
Mandatory gear for any decent witch
Products are very unique with great quality <3 I suppose they are forged by spells, rituals and occult knowledge :D
13 February 2024
Exactly as pictured
The clothing is exactly as pictured and it's very original and beautiful.
14 February 2024
great quality fast shipping
7 February 2024
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