Topgolf Reviews 

Rude and intimidating staff. Were not told about a 2 hour limit. Asked for I'd twice although no alcohol being drunk. Forced to hurry last game as time limit approaching. A horrible le experience

We were at the King of Prussia, PA location. This was my second time there. First time was with my company and second time with my family. The golf and table service was good, but the person at the front desk/register was extremely rude both times I was there. My husband was never there and didnt think to reserve a bay on the upper levels. When he asked if we could switch bays, the girl at the desk was nasty.
When I went with my company, the girl at the front desk was rude.

I am sadden to say that the bullying and harassment and intimidating people received when you only going out on a family / friends experience. I took some friends for a game of Topgolf and almost refused entry which is our natural rights to pay how wish or can afford to pay. Not everyone carries a credit card so that's one thing and we are still a Cash or Credit card society so this should not be force onto customers. This a force of control which needs to be reviewed asap or they will lose a lot of customers. I take moment to thank you for the opportunity . JB

The good points: Staff were pretty good especially Tommy B, who sorted us out despite the fast track booking not having gone through. We then only had to wait 10 mins till the bay was ready. Also the staff sorting out the food redirected the order from the table to the bay with no fuss and the food was decent.
The bad: the whole business model is a bit dubious, £39 to reserve a fast track, or you can do a walk in and wait 2-3 hours! The £39 just means you get to jump the queue, x2 games plus temp membership for 4 was £80 plus the £39! Plus food. It’s a rip off, and the whole process makes you feel like you’ve been conned. No idea why you need to be a member it makes no sense and means they can charge you extra each time you go. Not sure we would go back. Also they sold us x2 games but the boys only had time for 1 game, so now we have a credit on 4 cards for 4 games, so another £39 for a fast track or a 3 hour wait if we want to use those.
Problem is, this place is super busy and popular so they probably don’t care that they are ripping people off, people are willing to pay it.

The only bad thing was the flat bread pizza it was small and the taste was 3/10

We went to Top Golf in Ontario California. We made a reservation for our family for the Christmas holiday and were promised a bay on the second and third floor. Upon arriving, they put us on the bottom floor. We asked to wait for a second or third and we were told that we would lose our $75 deposit and could wait 1.5 hours if we wanted a top floor. There were double bays available on both top floors yet they said those were "reserved". We asked if they were specific to those bays or if they could move them to the bottom floor and they said no they were not specific yet they could not accommodate the switch. We then offered to play for one hour on the bottom floor then move; yet again they were unwilling to accommodate. We then offered to pile into one bay and only have half the people play and they were still unwilling. We asked to speak to a manager and when Jorge arrived, he was just as unwillinging to do anything accommodating the customer. It's amazing this man was even promoted with his inability to put the customer first. When trying to speak with any of the staff, they were disengaged, unhelpful, and the opposite of empathetic. Once we got to our bays, it took 1.5 hours to get buffalo chicken dip and our bay continued to jam balls coming out, with no additional game play alloted. All in all, it was a terrible two hour experience on top of the 45 minute drive it took to get there. I would rather go to the driving range any day. Top golf should spend more time training their employees on how to handle customer complaints, how to problem solve, and how to have high EQ in dealing with different situations. I am extremely disappointed and I will not be returning to spend money on such an overpriced experience with such extremely low standards. Do better Top Golf. Do better.

Terrible experience. Staff were really cold and absolutely not understanding. I came with my family that visited us from abroad. I recently had a shoulder surgery so I was never going to play. Furthermore my family do not speak English. Although I understand that we should be only 6 on a bay (which I was never going to go there with them as we were 7) for safety reason, I was rudely told to step away by Philip (a member of staff) quoting that I should not be there when he will explain the safety rules. The worst on all of this was that I was only accompanying my family so I could translate for them. So my family hardly understood the rules as explained by Philip. Completely miss the all point of Health and safety breathing.
Other members of staff were not better. The host (which is the first person you see as you walk in) showed similar discontent.
Additionally, we had to go through a long queue twice after their machine refused to recognise the card that we set up in an other site (which is supported to work on all Topgolf sites). Complete nightmare.

To Whom This May Concern,

Firstly I would like to highlight that I have been diagnosed with anxiety and depression within the last 5 years and the way I was treated by your bouncers and manager Damian is unacceptable and I will be taking this further to every social media platform possible because this impacted my mental health drastically.

On Saturday the 9th of December 2023, myself and my husband had pre booked a fast track bay for top golf , this was initially for 2 people. We then tried to amend the booking to add 2 more people to the booking and were told we would need to call the telephone number in the email confirmation. We waited 20 mins on this call with no answer at all. Absolutely disgusting service to start wish, with no consideration for your customers. Why mention a service if you WILL NOT ANSWER.

We then arrive to Watford top Golf and the 2 bouncers barred our entry as they needed to see ID who were quite intimating towards 2 women to start with which caused me major anxiety. To confirm ‘ THERE WAS NO CLEAR MENTION OF ID BEING REQUIRED FOR GOLF’ . Your manager quite rudely stated that this was on the website however for people who don’t drink this is not something we are use too or would even look for. MAY BE YOU SHOULD MAKE IT A TICK BOX SO PEOPLE DO NOT MISS THE MESSAGE AND TRAVEL 1 hour TO ONLY BE REJECTED.

I’m am a 34 year old woman and the fact I was spoken to and treated like a child is completely unacceptable. We were then told we were not allowed in and the manager told me I would not be entitled to a refund. I can assure you, I will go to every stretch to address this disgusting behaviour and be compensated and have contacted your CEO.

I have a tick tock account with a large following and will address this with names , if my complaint is not handled with the diligence it deserves.

I am so disgusted with the service and want a response asap. I want this escalated as I WILL not be leaving this matter.

Attached is my call wait time with no answer and my receipt with no mention of ID.

I look forward to a prompt response

Nice day out. Enjoyed

What's easier than ordering a gift card? If you ask TopGolf, launching a glass aquarium full of trout into space to feed people on Mars would seem like a simpler task. I waited 10 business days from shipping for a gift card. I called to inquire. Option to cancel? Nope. Option to switch to E-card? Nope. (My stupidity for thinking a physical card would be more enjoyable.) The "customer service" rep informed me to just wait longer. Is it lost? Don't know. Did it actually ship? Well, maybe? Fabulous news, thanks. There will not be a repeat and my money shall enjoy itself as far from TopGolf as possible.

The facility in St. Petersburgh Florida was amazing! It was our first time and we had a great experience. Cool games, good food and the prices weren't crazy.
The only thing I didn't like was the fact that I couldn't book it with a Canadian credit card (even though it's a US dollar card). I had to buy a gift card using paypal - kind of a pain. Then we had to pay $5 lifetime membership fee which was annoying as well considering we don't have Top Golf in Canada. They wouldn't accept my cc but they made me get a membership.
All in all an impressive facility and staff were sup friendly - would be fun to return with a group!

I needed to cancel my reservation several days in advance. Ever tried canceling or modifying an appointment on the TopGolf app?
It can’t be done. They don’t even list a phone number to call the local venue. It’s a total scam. The amount of time I now need to invest in order to cancel my Tue deposit of $12.49 is probably not worth it, so I guess they’ll win. Now, multiply my deposit by 10,000’s transactions and suddenly they’re making a lot of free money.

I’ve been waiting for a refund for 2 weeks now and sent at least 2-3 emails about this matter and their customer service via email don’t even take the time to give me reassurance that my refund will be issued immediately and don’t get me started on their customer service via phone calls 🤦‍♂️ honestly no words can explain how awful their customer service are, literally is everyone sleeping on the job or something honestly cause over 4 hours waiting time over the phone is beyond me.

Enjoyed the golf but apart from a great waitress the rest of the staff at Watford were just plain rude! The girl particularly on the desk where you paid was awful, rolling her eyes and generally arguing about everything and anything. Wanted us to pay a full membership at £22 each when we were only coming the once (certainly wouldn’t be back after the service we received and coming all the way from Reading) eventually she admitted we could pay a temp membership of £2pp! Well that’s a bit different. This place could really do with some training in customer service. My one star was for the waitress in the restaurant part she was lovely

Wish I could leave a 0 star review for this joke of a company. I was charged twice for a meal and when I tried to dispute this by calling the Glasgow Top Golf they told me that I had to email them. After writing many emails to Top Golf I didn’t receive any replies. Very poor customer service coupled with overpriced sessions. 0/10 - would not recommend to anyone.

I went in for my sons birthday and a card was requested. I had 2 gift cards totaling $200 and it left my balance at $149 which was pending. I tipped $66 bringing my total to $215. Two days later I see an additional charge for the full $215 I’m addition to the 149 that they already had. First I was told they didn’t see the gift cards. Then I was told that they only see one charge for $400. I can’t get a straight answer from anybody so I’m gonna be disputing it with my bank. When I requested the number to the corporate office, they would not provide it.

Went to top golf tonight I would respect if the place was a bar but it’s not it’s a golf range. I went out as a group of 4 three of us was over 18 and one 17 we got to Topgolf at 7 and was told it would be a 1h 30 mins wait so would mean we would be on the bay at 8:30 and out before 10 when it was mandatory for under 18’s to leave. After a 2h 30 mins wait we got in the bay at 9:35 giving us 25 mins for 4 of us to play 2 games. When we got to the bay all of us got asked for id and our friend who was 17 got told he had to leave at 10, when it got to 10 he was asked to leave half way through his first game with no refund offered and they was not allowing him to finish the game. I am really not happy with my experience as personally I think if we had paid for the games we should be allowed to finish them we was not even drinking and causing any inconvenience to other people at topgolf just minding our business like everyone else IN THIER OWN BAYS!
I will definitely not be returning and recommending this venue to anyone, think their policy needs to be reviewed,

They waited till you have spent your money in the place and then they come over to my son and his friend to ask for ID when they had been at the bar 4 times already, the member of staff just didn't like the top that I had on and that's called discrimination my son had ID 23 his friend did not have ID he 24 and then told to Leave the manger was NO help

It was my dad birthday present to go play top golf, before we went in, it family of 5 and security man never ask for id just my sis and she is over 18, turning 21 in couple week time. We were playing for nearly two hours and security guy was standing behind us, it was so embarrassing and he was started look at my sis for half an hour then told my family to leave, no refund and small gift card. It waste my money of £210 non refund, manager try best but not helping that much, only giving my dad £20 vouchers than £210 refund and he is not happy. Never going back again

Topgolf Glasgow has a policy to only allow over 18s after a certain time which I totally appreciate. However, if you are checking id would it not make sense to do that as people enter? Today we were at topgolf and a member of security whose surname is McGowan came to our bay and asked my sister who is 26 and 20 weeks pregnant for ID. She had a photo of it but left the actual ID at home. We were asked to leave as a result. This was over an hour into our game.. we were not drinking alcohol or anything but still I appreciate rules are rules. However... McGowan went on to give us abuse, saying my cousin had a stupid face and that he did not care about customer service as he does not work for Topgolf. He is just security. Im sorry... but he was representing Topgolf at that time! He made a pregnant lady cry and was extremely cheeky and rude to all of us. This wasn't my first time at Topgolf and I have been there late evenings and never been asked for ID or treated in such a way. I definitely won't be returning!