Topman Reviews 

Delivery time was OK however I was given no notice that it was going to be delivered and I wasn't in when the driver came. Need better communication but overall not bad.

Still waiting for my parcel, ordered at the end of November. Worst customer care ever. The parcel has been stuck in Singapore since December 7th, but they keep blaming their courier. I really like Topman, this was my first time ordering something online from them, never again.

Not too bad. Surprised at all the bad comments tbh.

Probably the worst online retailer I've ever come across.
First order placed, took ages to dispatch when arrived everything in it was wrong. Turns out topman had taken pictures and applied those pictures to the wrong items. So they told me to figure it out by description not photo and order and pay again whilst waiting for return to go through and get my refund. Ordered again so paid again, order vanished off the face of the earth with hermes. Couldn't get a refund for that either until hermes finally confirmed they sent the package to the wrong courier and its gone. Eventually topman confirmed they had received my original order back but I only got half of the round for only some of the products. Tried to call, no phones, emailed them told response within 48 hrs, no response for 8 days, eventually someone sorted it. I tried one last time to order, so three attempts now, went on the site placed the order, got a notification from my bank that money had gone out. No email confirmation from topman at all which hadn't happened before. No email after a day or two, so logged back into my account, and no order exists! I've emailed them again and got a reply saying I did not place an order and they will forward my details on for someone to check for the transaction. A month later, nothing from them, I've raised a transaction dispute with my bank, who probably think I'm dodgy trying to scam some money, the bank require an email from them saying no order but luckily I had that to hand when topman told me no order exists. The worst shopping and customer service experience ever. How they are even still running is beyond me.

Ordered on Jan 7th, I received mail confirmation and several update on the delivery but after 1 week all of the sudden a new mail: "We have processed your refund...". I never ask a refund, they completely delete my order without any reason!!! So unprofessional :(

I hate the fact that they charge you in order to get in touch with them. I ordered something to the store but due to tier 4 I can’t collect it so I was refunded. However they decided to pay me back less money than I had Original payed for the item (17.99 rather than 20.94). I really don’t think this fair and Topman shouldn’t be doing this especially during this time.

Ordered socks and boxers for a Xmas present. The socks were supposed to be 2 pairs of white 2 pairs of black in a pack, when they arrived,there was 3 pairs of white 1 pair of black. Anyway i let that go because of the hassle of returning. But this morning my partner put on a pair of the boxer shorts, 3 in a pack, and there is a massive hole in them!!! Will not be ordering from Topman in the future!!

Ordered $220 worth of jeans never received. Email doesn’t work on the site , can’t call them. Just threw $220 out the window . Great business , don’t order from them.

I received my parcels today as estimated . very pleased . There was a small black mark on one of the slippers I ordered and feeling a little bit scared as I think I should have brought a bigger size but I guess I will see later when the gift is opened 🤞Thank you Topman

I went with my girlfriend to their shop in Truro on 26th Dec at around 4.15pm in the afternoon. We went on the 2nd floor to have a look at the men section. I started looking at the clothes with my face mask on. While doing that, one of the staff members (tall, chubby, with long and curly hair) started shouting at me in quite an aggressive manner to tighten my mask around the nose and i answered him that i've already got my mask on so i don't get why he is so stressed about it. He replied that i'm free to leave if it doesn't suit me. Me and my girlfriend were shocked and decided to leave the shop immediately. I told the guy i'm going to write a review about his attitude and he wished me good luck with that and that he doesn't care so we should leave. Honestly we've never witnesses such behaviour from a member of staff to a customer. I can't imagine how he will react if a person with health issues enters the shop without a mask on... I'll be sure to tell all my local friends about this situation. I think that if this chap doesn't want to work he should leave and not ruin Topman's good reputation.

Topman's website and customer information site is horrific, how can i purchase something and sign out as a guest and later wanting to check my order and finding out the only way to do so is to log into my account that i did not make while purchasing my order, and now my order can be anywhere without me being able to know or even contact anyone to let me know as they did not give me any additional information except the order number that i can not use but they were happy enough to take my money without delivering proper customer service on their online stores.

Ordered a t shirt XS, and received a t shirt that was basically a large with an XS tag. Even more ridiculous that my order number mysteriously won't work now to return it.

Received an email on 22nd December offering guaranteed Xmas delivery for 99p so I placed an order, 2 days later receive an email stating deliveries are being delayed !! Absolute joke of a company !! No doubt the fat bum big nose owner is isolating on a yacht feeling smug !!AVOID

This company is a scam! They have no stores in the US...and also no way for you to contact them directly! I placed an order on November 27th for Black Friday sale....since then I have yet to get my order. Keep in mind they cleared the money from my credit card. The delivery service they use continues to say “your parcel is on its way” what is that? I can’t even call who’s delivering it because it doesn’t have a specific company it’s coming from....there’s no updates on the delivery. I emailed customer service only for them to say someone will contact me to further discuss details of my order...only for nobody to call back. Now I have to dispute the charge on my credit card to get my money back...I’m not paying for anything that at this point seems stolen from me. And after reading on here looks like many others are going through the same situation... looks like fraud to me!

I bought 2 suits to wear for the holidays on their online website on Black Friday. Three weeks later, no progress on the order. I emailed customer service because they don't have ANYONE to talk to on the phone - they got rid of customer service calls. Someone named Andril emailed back and said that I would receive an update with 24-48 hours. The worst part was that he didn't email feel sorry for the inconvenience in the email. His first sentence was "thank you for your patience." Gross! I still haven't heard back from Andril and it has been beyond the 48 hours he promised. Now I have to spend extra money to buy Christmas clothes elsewhere. I want to my clothes and to be compensated for this inconvenience! An apology is not enough!!!

Worst company ever. Not only the phone lines are closed, they don't reply to e-mails at all, sending parcels via the worst delivery service which is Hermes who can't deliver anything, they dodge you and don't take any responsibility as well as no money back. I buried the money and the parcel after almost 3 weeks of being ignored. It's not a no - it's a never again. Avoid at all costs.

Order since November 27,2020,order said in route but never received it,tracking number doesn’t even work.this is some straight up BS!! And now it December 14,2020 still no package.

I placed an 3 separate orders on November 28th, they shipped using DPD; however, I never received an tracking number for each order. Terrible customer service with them always passing it to different representatives. Worst experience ever from a company that I expected so much of. They only respond with emails that usually take 3 days for a representative to reach back and only say "I apologise for any inconvenience this issue may have caused you." They do not even spell my name correctly and their grammar is terrible. Very sketchy site and will be the last time I ever order from here. They must change their shipping companies to UPS or something more reliable.

I ordered my trousers last monday the 7th december 2020 I got a confirmation email but still have not received my item got no tracking number no nothing I am furious this bang out of order and cant even ring customer services as there in administration and I've emailed them 6 times with no response not happy in the slightest

Sent my order back end of November as it wasn’t suitable. Still not had my refund. I’ve emailed, messaged and tweeted them. But no response whatsoever. Have now resorted to emailing Ian Grabiner their CEO. I don’t hold out much hope of a reply though!
DO NOT ORDER FROM HERE! It’s common knowledge they’re going bust and it looks like they’re taking everyone’s money with them. Criminal it is!