Topman Reviews 

Placed an order six days ago.
Received a confirmation email, the money still hasn’t been taken from my account.
Is the item on its way or not? Or have topman called my purchase and not bothered to tell me?
I’ve contacted customer services twice and had no response
I’m unsure whether to order from another company as I need it in time for Christmas, but don’t want to end up with two. No faith in topman.

Topman left it til the 6th day to pack my items. After that hermes has held on it for a further 4 days, expect delivery to late. First time shopping at topman, not sure what the items are like, buts been nearly 2 weeks since i ordered

I placed an order on the 20th November. The order was with the courier the following week, which is Hermes, and no order has arrived. I have sent numerous emails to the customer service team who respond with the general lip service 'that they are investigating'. They took the £143 from our account for undelivered goods and i am fighting to get the refund for goods that clearly never existed!

I ordered from Topman on Nov 28th and my order was suppose to arrive two days ago. I got an email from DPD saying that it was unable to be delivered with no additional information or ways to contact them. I have been here every day and I would have not missed any delivery person. This was a large order and I have been contacting them via every avenue to inquire about my order or a refund. This is systematic fraud that will be reported as such with the bank if they do not get back to me! Just reach out to me, please! For now, I will be writing reviews everywhere I can find with my experience so that others don't have to deal with this unprofessional scheme.

Absolutely ridiculous!
Ordered my jacket and it was delayed the first time. I had to contact customer service to find out what was happening.
Now it’s with the courier and they didn’t deliver it yesterday. Said that they would deliver it today - still no parcel. I needed it for tomorrow!

I bought something, and they took the money for that item, then they said 0 stock. I was refunded after 5 days, but It still caused a lot of stress and hassle. They should not let us purchase an item if it is out of stock. I luckily got back a refund. I will never buy from here again.

I live in the U.S and ordered from their site a little over a month ago. It says my order has shipped, but I still have not received it.

Their tracking sites do not work for me, and I cannot contact them via email or phone. Understandable during this pandemic and holiday season for some delays, but there is zero communication.

Some advice: If you live anywhere in the U.S.A DON'T purchase anything from here if you're making a online purchase.You're going to have to wait a very long time to get your package or even not get it at all. I purchased a sweater 2 weeks ago. Yes it shipped, but my item is still in one spot it haven't moved not one bit since it shipped. And that's just the half of it. I'm down $68 bucks on a sweater I might not get or get in time. I'm very unsatisfied.

Tried to return an item bought online to a store, as it says this is allowed on the website. Manageress at the Bluewater branch refused to accept the return despite full proof of purchase and my online receipt and threatened to call security on me. Told me I had to call the phone line which is closed permanently due to covid, which i explained to her and did in store so she could hear. Told not her problem and she doesn't care. Complete rude piece of work. Needs some extra training.

Placed an order online 6 days ago, recieved my confirmation email. Pending funds held from my bank balance, no email updates regarding my order. Today I checked my pending funds and they have been released back into my account. I'm guessing that means my order is cancelled?. No updates from topman via email, checked prices online and they are all different to my original order. Shutdown your website if nobody can order from it. I totally understand you are in a difficult place but the least you could do is keep your loyal customers updated. Sad way to end my shopping experience with topman, this used to be one of my favourite shops.

Pathetic customer service. Never answer and don’t respond to emails, disappointed.
Do not order from this website !!!!

Worst shopping experience.Ordered 2 pants for slim fit. One was slim fit, the other was not, although the label said it was. Contacted the customer service. They asked for photos. After sending photos, they agreed it was their error and would refund and sent a return link. The link did not work. Their website have no policies for returns from other than UK/EU. Further contacts with them have see no response to date.
UPDATE: although my previous emails to them went un-replied, within a day of posting this review, got a response from Topman. It had an attachment with a reference for returning the item at my own cost to the UK! And once Topman received the article and checked then they will process my refund within 28 days... I still don’t think I should bear the cost of posting back an a wrong article that Topman sent to me. If it was a change of mind, fair enough, I pay the postage. The following day a notification from Trustpilot stating Topman wants info about the order number.

Please do not buy anything from this company. This is the first negative review I have ever written, but I am shocked at Topman's terrible customer service. I purchased a blazer for a wedding a month ago. Instead of the blazer, I received a pair of jeans intended for someone else. I have sent many emails to Topman Customer Care who have responded with form emails and have refused to refund my order even though I never received the item I purchased. The wedding has come and gone, and Topman still has not resolved this issue. Shop elsewhere.

This is just hilarious, dont buy any products here. I tryed to make a return and i had to pay extra for the label which isnt even working. They sent me a fake label with some strange shipping company and they didnt refunt the money. Will never order here again.

Delayed delivery (with no notification from Topman) and one item missing from my order. Pretty terrible experience and they really should do a better job if they don't want to lose customers.

Recieved several missing items, fought over this for over a month, only to pay to ship it back. Paid for shipping twice and recieved absolutely nothing. A complete waste of time and money, the most horrendous online shopping experience and a non existing customer service. Topman could not care less, do not buy online from here!

Ordered 2 pairs of shorts, only 1 arrived despite dispatch note saying 2 were dispatched. Emailed customer service numerous times without any response. Will not use again.

Incredibly fast shipping, i was quite suprised to recieve the order because of bad reviews. Im living in norway and it took just two days to recieve the order.

HORRIBLE HORRIBLE company. My merchandise never arrived as promised and every time I contacted customer service they sent me some BS response that it was “en route.” I finally had to dispute the charges with my credit card company. DO NOT SHOP AT TOPMAN.

When I ordered it came delivered in three packages but only one return label. It is almost impossible to reach customer service and the ability to grasp this simple request is zero when they answer the contact form. beware!