Would give 5 stars almost perfect experience. However, on my last purchase, an incident happened. While I was playing the game, I was logged-out abruptly. Talked to customer service and they promptly... See more
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I’ve had a good overall experience with TopLive. The discounts are very attractive and definitely one of the platform’s strongest points. The helpdesk team is friendly, responsive, and willing to... See more
Company replied
At first, I was extremely skeptical of this platform, as I had never heard of it before, and the website looked sketchy. Although I was reluctant to try it out, I decided to give it a shot since it al... See more
I don't know what people are saying but my first experience is great i receive my UC PUBG within 3 minutes of waiting. That's super fast! And trusted too since i did received the UC. Will be purchasin... See more
Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
Top-Up Guarantee: Re-delivery or Refund if Not Received
If your top-up isn’t delivered within the promised timeframe, we’ll prioritize re-processing/re-delivery. If we still can’t complete it after verification, we’ll issue a refund. Contact us anytime via live chat or service@topuplive.com.
If your order is marked “Paid” but the top-up hasn’t arrived after the estimated delivery time, please double-check your account/server/denomination details and send us verification info (order number, account details, screenshots, etc.). We will prioritize re-processing/re-delivery; if we confirm we can’t complete the top-up due to system issues or supply unavailability, we’ll offer a refund or an equivalent alternative product (your choice). If wrong details prevent delivery, we’ll do our best to assist, but if the top-up has already been delivered to the details you provided, it is usually irreversible and non-refundable. For duplicate charges/payments, share payment proof and, once verified, we’ll refund the duplicate amount or provide an equivalent top-up. Some orders may require additional security/anti-fraud checks, which can affect processing time. Support typically replies within 24 hours (longer during peak times). Claim via live chat or email service@topuplive.com.
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
3.9
Great
910 reviews
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Reply from TOPUPlive
Dear Valued Customer,
We are very sorry to hear that you experienced problems while trying to recharge your account. We understand how frustrating that can be, and we sincerely apologize for the inconvenience.
Our goal is to make the recharge process as smooth as possible. To help us resolve this for you, could you please provide us with more details about the issue? For example:
What error messages did you see?
Which payment method were you using?
What is your transaction ID or order number?
Please contact our support team directly at [service@topuplive.com] or through our live chat, and we will investigate this for you immediately.
Thank you for your patience.
Sincerely,
The TOPUPlive Team
It's so good I love it but we dont have…
It's so good I love it but we dont have any proper application I have just link
27 January 2026
Unprompted review
I bought the W-moon in Genshin Impact 4…
I bought the W-moon in Genshin Impact 4 times, and got all moons in around 1 minutes, thank you so much.
26 January 2026
Unprompted review
Harshu can help online earningyou me please we…
Harshu can help you me please we experience online business my help you
26 January 2026
Unprompted review
Reply from TOPUPlive
Hello, and thank you for your feedback. We’re sorry for the inconvenience you experienced. TOPUPlive is committed to compliance and transparency and does not engage in practices such as “allowing one or two successful purchases to gain trust and then acting improperly.” Our transaction flow, risk controls, and refund mechanisms are transparent and subject to oversight by third-party payment channels and our users.
To assist you promptly, please contact us via the official “Contact Us” page and provide: your order ID, transaction time, payment method, and relevant screenshots (with sensitive information redacted). We will immediately review the transaction logs and risk-control records and, if needed, initiate a refund/appeal process. If any suspicious charges are found, we will help you file a chargeback and risk claim with your payment provider or bank.
Additionally, please ensure you are visiting our only official domain, topuplive.com, and avoid entering account or payment information on non-official pages. If you suspect phishing or an impersonation site, contact us immediately—we will assist with evidence collection and follow-up handling.
We apologize again and appreciate your help in improving our service quality. We look forward to contacting you soon and resolving this matter properly.
—TOPUPlive Customer Support & Risk Control Team
Their service is exceptional and fast
Their service is exceptional and fast! I will always trust using it to Topup on my favorite game!
They always help me verify my orders fast and easy! Definitely recommended!
23 January 2026
Unprompted review
very helpful
19 January 2026
Unprompted review
Reply from TOPUPlive
Hi Ar Za,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with TOPUPlive.
At TOPUPlive, we're dedicated to providing seamless gaming top-up services, and it means the world to us when our efforts are recognized. Your feedback motivates our entire team to keep striving for excellence.
We look forward to serving you again soon for all your gaming needs!
Best regards,
The TOPUPlive Team
Reliable,fast and convenient.Cheap.
19 January 2026
Unprompted review
Reply from TOPUPlive
Hi Ennie Brenda Chaponda Ruwiza,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with TOPUPlive.
At TOPUPlive, we're dedicated to providing seamless gaming top-up services, and it means the world to us when our efforts are recognized. Your feedback motivates our entire team to keep striving for excellence.
We look forward to serving you again soon for all your gaming needs!
Best regards,
The TOPUPlive Team
Reply from TOPUPlive
Hi MOHAMMAD KIDASH Kp,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with TOPUPlive.
At TOPUPlive, we're dedicated to providing seamless gaming top-up services, and it means the world to us when our efforts are recognized. Your feedback motivates our entire team to keep striving for excellence.
We look forward to serving you again soon for all your gaming needs!
Best regards,
The TOPUPlive Team
When I use this topup dimond to…
When I use this topup dimond to purchase mlbb dimond it was good and have discount but now I cannot purchase dimond on to my account and when I get helpline to message them they even told me 1 days wait for 24 hours and the second day that I have already reported it will takes working days 3 to 4 day and now still they have did nothing fixing my problem .I would never purchase from here no onwards.😡
12 January 2026
Unprompted review
Reply from TOPUPlive
Hello, we sincerely apologize for the negative experience and truly appreciate you bringing this to our attention promptly. We understand how frustrating it must be to encounter issues with diamond top-up not being credited and having to wait longer than expected for resolution in MLBB—this certainly does not reflect the service standard we aim to provide.
To investigate and resolve the matter as quickly as possible, we have escalated your case for priority handling. When it is convenient for you, please provide the following details so we can pinpoint and address the issue immediately:
- Order number/payment receipt screenshot
- Game UID (Character ID) and server information
- Top-up amount and payment method used (e.g., bank card, e-wallet, etc.)
- Order time and a screenshot of the error message you encountered
Once we have all the information:
- We will conduct a preliminary review within 24 hours and provide you with a clear progress update.
- If official channels/payment gateways need to be contacted, we expect to provide a final resolution within 3–4 business days (during this period, we will update you daily to ensure you are not left without updates).
- If the payment was deducted but the diamonds were not delivered, we will proceed with either a top-up recovery or a refund according to our process.
- As a gesture of goodwill for the inconvenience, we will offer you a compensation benefit (such as coupons or rebates) once the issue is resolved.
In the meantime, you may also try the following self-checks (which will not interfere with our backend processing):
- Confirm that the game server and UID are correct.
- Log out of your account, clear the cache, and log back in before attempting the top-up again.
- Try placing a new order using a different network or payment method.
- If you have recently updated any account binding information, please let us know the latest details.
We have also contacted you via private message on the platform and will continue to follow up on this ticket until the matter is fully resolved. Once again, we apologize for the inconvenience and thank you for your patience and understanding. If you have any additional information, please feel free to reply to this message—we will address it as soon as possible.
Very satisfied 👍
15 January 2026
Unprompted review
The service is very attentive
12 January 2026
Unprompted review
Would give 5 stars how ever they…
Would give 5 stars how ever they refunded my money for no reason at all and they could have just reversed the refund and added my gold in bloodstrike that I bought and kept the money now I must wait 5 to 7 working days for what
9 January 2026
Unprompted review
Reply from TOPUPlive
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the frustration caused by the unexpected refund.
We understand how disappointing it is to wait for your Gold only to have the transaction reversed. Please allow us to clarify:
Why the refund happened: Usually, a refund is automatically triggered by our system's security filters or a temporary sync issue with the game server to protect your account. For security reasons, once a refund is initiated, we cannot "reverse" it back into a completed order.
Refund Timeline: The 5-7 working days wait is the standard processing time for banks to credit the funds back to your original payment method. We have released the funds on our end immediately.
Resolution: To make this right, we would love to help you complete your purchase successfully. Please contact our 24/7 Live Support with your order ID. We will prioritize your next order to ensure it goes through smoothly so you can get your Bloodstrike Gold right away.
We value your support and would love the chance to earn back that 5th star.
Best regards,
The TOPUPlive Support Team
Good service ❤️❤️❤️ also good site
Good service ❤️❤️❤️ also good site
10 January 2026
Unprompted review
Nice to use!
9 January 2026
Unprompted review
Waste of TIME and MONEY
First, their discount is not transparent. You are given 12% and 15% coupons but can’t even use them. What is the point of having the discounts then?
Second, the time for each purchase takes forever. Took me almost 2 hours for 1 purchase recently. CS keep repeating and asking same questions again when everything is already there during your purchase. Very bad service indeed.
Third, the only reason I am using Topuplive is because Lootbar is down. If not I would 200% recommend to go for Lootbar. No hidden cost and discounts. Easy and fast. Best of all, so convenient. Price obviously cheaper than Topuplive by far.
30 December 2025
Unprompted review
Reply from TOPUPlive
Thank you for taking the time to share your feedback with us. We truly appreciate your honesty, as it helps us identify areas where we can improve our service. We're sorry to hear that your recent experience with TOPUPLive did not meet your expectations, and we'd like to address each of your concerns directly.
Regarding the coupons and discounts: We sincerely apologize for any confusion caused by the 12% and 15% coupons not being applicable to your order. Certain promotions and coupons have specific terms (such as applying only to selected games, first-time purchases, or minimum spend requirements). We understand this can feel frustrating when it's not clearly visible during checkout. Your feedback has been escalated to our product team so we can improve the transparency and usability of our discount system moving forward.
About the lengthy purchase process and customer support: We’re truly sorry that your recent transaction took nearly 2 hours and that our support team repeated questions. This is not the experience we aim to provide. Long processing times can occasionally occur due to additional verification steps required for account security and fraud prevention, especially on high-value or new orders. We are actively working to streamline these procedures and train our agents to better review existing order information before asking follow-up questions. Your case has been noted for internal review.
Comparison with other platforms: We respect your preference for alternative services when they better suit your needs, and we’re grateful that you still chose TOPUPLive despite the challenges. Your comments about pricing, speed, and convenience are invaluable, and we are constantly reviewing our prices and processes to remain competitive while maintaining the highest standards of safety and reliability.
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