EV cars come in different battery sizes. There was no provision for entering this when making an online application. I was fortunate to get a salesperson who knew how to change the upper limit of our... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good to deal with. Good communication through the one claim we have made so far on our car policy. Competitive rates. Would be 5 stars but recently stopped offering a multi policy discount so no benef... See more
Company replied
It was fast and simple to get a free quote online. Got 2 months free (equivalent) which is what made my decision, as it was similar price to another company without the 2months free incentive. So f... See more
Company replied
It was so easy to set up and organise with no fuss or stress involved. Having contents and car for the same price I was paying for just the car with another insurer was just icing on the cake. I foun... See more
Company replied
Company details
Written by the company
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Contact info
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4.3
Excellent
4k reviews
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Reply from Tower
Hi Neil,
Thank you for your review! We're thrilled to have you onboard with us and look forward to providing you with suitable cover for your needs.
Thanks,
Tower Team
Very easy to navigate my way through…
Very easy to navigate my way through the questions
18 July 2026
Reply from Tower
Hi Hayden,
Thank you for taking the time to let us know how you found the process - we appreciate your feedback!
Thanks,
Tower Team
Reply from Tower
Hi Joanne,
Thank you for sharing your experience with Christine - we'll pass on the feedback!
Warm regards,
Tower Team
Reply from Tower
Kia Ora Ungatea,
Thanks for taking the time to acknowledge the service you received from our team - we appreciate it!
Warm regards,
Tower Team
Reply from Tower
Hi Belinda,
Thanks for your review - we're pleased our website journey and promotions benefited you when organising new cover recently.
Thanks,
Tower Team
The new policy rewards should apply to all policy holders. It's only fair
The new policy rewards should apply to all policy holders. It's only fair. We are loyal too.
17 July 2026
Reply from Tower
Hi Colleen,
Thank you for leaving a review and sharing your feedback. Whilst we offer certain promotions for new business, we do often take existing customers into consideration through other ways - such as our current 'Win your renewal premium on us" promotions that all renewal customers are automatically entered into - https://www.tower.co.nz/terms-and-conditions/promotional/
Thanks,
Tower Team
Excellent insurance agent
The patience and clear communication of the agent Nishita was exemplary.
16 July 2026
Reply from Tower
Kia Ora,
Thank you for your kind words of the service provided by Nishita - we'll pass this onto her.
Warm regards,
Tower Team
Reply from Tower
Hi Lynda,
Thank you for your review - we really appreciate it!
Warm regards,
Tower Team
Best customer service
Best customer service. reliable and efficient. Sometimes have good offers for grabs.
22 May 2026
Reply from Tower
Kia Ora H B,
Thank you for such a positive review of our customer service! We're delighted that our team and our offers have made such an impression on you.
Warm regards,
Tower Team
Very informative and easy to follow
Very informative and easy to follow. The payments Are fortnightly and a good price considering the value it is covering.
17 July 2026
Reply from Tower
Hi Julie,
Thank you for your feedback - we're glad our cover and pricing suits your needs.
Warm regards,
Tower Team
New car insurance
New car insurance. The process was quick and easy and gave prompted options how to lower overall costs.
17 July 2026
Reply from Tower
Hi Martin,
Thank you for choosing Tower to cover your new vehicle - we appreciate you continuing to trust us with your assets.
We appreciate your feedback on the quote to buy process as well.
Thanks,
Tower Team
Got my quote done quickly and easily…
Got my quote done quickly and easily online, then secured the coverage just as easily and saved quite a bit of money too.
17 July 2026
Reply from Tower
Hi Rodney,
Thank you for taking the time to share your experience of the quote process online with us - we aim to make it quick and simple to organise cover and we're thrilled to hear that this was your experience.
Warm regards,
Tower Team
Reply from Tower
Hi Emma,
Thank you for taking the time to leave us a review - we're delighted to hear you appreciate both our pricing and our online MyTower portal.
Thanks,
Tower Team
Reply from Tower
Hi Jean-Louis,
Thanks for your kind words - we're pleased to know you appreciate our team and service.
Warm regards,
Tower Team
$260/year cheaper than company I was…
$260/year cheaper than company I was previously insured with. I am happy to have changed.
17 July 2026
Reply from Tower
Hi Denis,
We're pleased to hear that our pricing helped influence your decision to move to Tower this year - thank you for joining us!
Warm regards,
Tower Team
They covered my house insurance claim…
They covered my house insurance claim but were incredibly slow. I had to call up multiple times to get things moving and was consistently given incorrect information about what stage in the process my compensation was in
17 July 2026
Reply from Tower
Hi Sam,
Thanks for taking the time to share your experience on the claims process. We're sorry to hear we didn't meet your expectations around the timeframe and we'll pass this feedback onto the relevant team for review on areas of improvement moving forward.
Thanks,
Tower Team
Reply from Tower
Kia Ora Jacqueline,
We really appreciate your kind words - thank you for taking the time to share!
Warm regards,
Tower Team
Speedy reply to telephone call
Speedy reply to telephone call, patient and helpful consultant, competitive pricing. Thank you
16 July 2026
Reply from Tower
Hi Irene,
Thank you for sharing your experience with our team! We aim to provide great service to our customers, and we're delighted to hear that we achieved this for you.
Warm regards,
Tower Team
Competitive Quote
We were looking for a competitive quote, via email, we then requested a paper copy of the quote which was supplied.
The process was quick, clear and easy.
16 July 2026
Reply from Tower
Hi Pauline,
Thanks for your feedback - we're glad you were looked after and able to get the documents sent to you in your preferred formats.
Thanks,
Tower Team
Being able to speak to someone who…
Being able to speak to someone who understood what they had to find out and was well informed about what she was dealing with
16 July 2026
Reply from Tower
Hi Gerald,
Thank you for taking the time to share your feedback with us - we're glad our team were able to understand your requests and action the required changes.
Warm regards,
Tower Team
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