EV cars come in different battery sizes. There was no provision for entering this when making an online application. I was fortunate to get a salesperson who knew how to change the upper limit of our... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good to deal with. Good communication through the one claim we have made so far on our car policy. Competitive rates. Would be 5 stars but recently stopped offering a multi policy discount so no benef... See more
Company replied
It was fast and simple to get a free quote online. Got 2 months free (equivalent) which is what made my decision, as it was similar price to another company without the 2months free incentive. So f... See more
Company replied
It was so easy to set up and organise with no fuss or stress involved. Having contents and car for the same price I was paying for just the car with another insurer was just icing on the cake. I foun... See more
Company replied
Company details
Written by the company
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Contact info
Level 5/136 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 379 372
- www.tower.co.nz
4.3
Excellent
4k reviews
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I was on hold for 1.5 hrs
I was on hold for 1.5 hrs. Hours that I will never get back.
All I wanted to do was add a new car to our existing policy, but No I had to start another policy. Is a pain in the butt. We only wanted 1 policy !!!!!!
28 July 2026
Reply from Tower
Hi Helen,
We're sorry to hear that you were unable to reach our team easily recently - this isn't the level of service we aim to provide.
Our policies are individual to each asset, unfortunately, we cannot insure multiple assets under one - however, we appreciate your feedback around this.
Thanks,
Tower Team
Tower invoiced us for policies that we had cancelled
You managed to invoice us for 2 policy continuations despite our having given you notice that we had switched insurers. That you reimbursed the funds within a few days was a relief, but it should never have happened.
29 July 2026
Reply from Tower
Hi Rod,
We're sorry to hear that your policy was not correctly cancelled at your request. Thank you for letting us know of your experience, we will review this internally to understand why this occurred to avoid it moving forward as well.
Thanks,
Tower Team
I like a the way that Tower keeps in…
I like a the way that Tower keeps in contact with you and gives you a heads up when the weather gets really bad
25 July 2026
Reply from Tower
Hi Dawn,
Thank you for your review! We are delighted to hear how much you appreciate our communications and updates around weather and how to look after yourself in those situations!
Warm regards,
Tower Team
Reply from Tower
Hi Marlene,
Thank you for your kind review - we appreciate you sharing your experience with us.
Thanks,
Tower Team
Reply from Tower
Hi Pranesh,
Thanks for sharing your experience with Tower! We're delighted to hear we met your expectations.
Thanks,
Tower Team
Great service
I had a very good experience with Tower. Their customer service was friendly, helpful, and answered all my questions clearly. The process was simple, and everything was handled quickly and professionally. I'm happy with the service and would recommend Tower to others.
28 July 2026
Reply from Tower
Hi Shanaz,
Thanks for your kind review! We're pleased to hear our team provided you great, friendly service - we look forward to assisting you moving forward.
Warm regards,
Tower Team
Easy process competitive price to…
Easy process competitive price to compared to other providers
26 July 2026
Reply from Tower
Kia Ora Ryan,
Thank you for your positive review! We're delighted to know our price suited your needs - welcome onboard!
Warm regards,
Tower Team
Reply from Tower
Kia Ora Saradee,
Thank you for sharing your experience with us! We'll pass on the feedback to the staff you spoke with.
Warm regards,
Tower Team
Good customer service
Good customer service. Very thorough about going through the questions and cover. It does take a while. But it's insurance for a house so it should be detailed.
28 July 2026
Reply from Tower
Hi Braden,
Thank you for taking the time to share! We're thrilled that you had such a positive experience, even with the additional detail and time it takes to confirm cover for your home.
Warm regards,
Tower Team
Reply from Tower
Hi KAR,
Thanks for your feedback, we appreciate you taking the time to share your experience with us.
Warm regards,
Tower Team
Tower GROSSLY INCOMPETENT…
Tower incompetent handling of home and contents policies contracted for by me, left me completely uninsured for 3 days. Because of their appalling manipulation, the policies were both cancelled in writing several days prior to the (botched) start date imposed by Tower BUT MONEY STILL TAKEN OUT OF MY ACCOUNT. Now i have to sue them to get it back.
1 August 2026
Unprompted review
Reply from Tower
Hi Hanabelle,
We're sorry to hear that your cancellation request wasn't correctly processed - our team are reviewing this internally and will follow up with you directly regarding this.
Thank you for taking the time to share your recent experiences, your feedback is valuable and will be used to ensure similar requests are handled correctly moving forward.
Thanks,
Tower Team
Reply from Tower
Hi Ross,
Thanks for your review! We're excited to have you onboard with us this year!
Warm regards,
Tower Team
Be more coordinated between departments…
Be more coordinated between departments & more communication with the client.
27 July 2026
Reply from Tower
Hi Pamela,
Thank you for your feedback - we'll have a look into your recent interactions to understand where there may be room for improvement around this.
Thanks,
Tower Team
Reply from Tower
Hi Nick,
Thank you for taking the time to share your positive claims experience with us! We hope that you're all doing okay after the accident.
Warm regards,
Tower Team
Very easy to u thank you
25 July 2026
Reply from Tower
Hi Errol,
Thanks for taking the time to leave us a positive review!
Thanks,
Tower Team
Customer service lady was bubbly and…
Customer service lady was bubbly and cheerful. Went with tower after looking on line for a while for a better insurance deal.
25 July 2026
Reply from Tower
Hi Gordon,
What a fantastic review! We'll pass on the feedback to the staff member who assisted you.
Warm regards,
Tower Team
Reply from Tower
Hi Graeme,
Thank you for your feedback! We're delighted to know you felt looked after by us and continue to trust Tower as your provider.
Warm regards,
Tower Team
Unable to change payment method
It said that payment was unsuccessful because I had an expired card. However could not find a way to change the card and post payment said cannot change it as can only change when a payment needs to be made.
25 July 2026
Reply from Tower
Hi Sumit,
Thanks for your feedback. For customers who pay annually, you are only able to update the card details online during the pre-renewal period, or when there is a payment due.
If you are still needing these details updated, our team can assist you with this over the phone on 0800 808 808.
Warm regards,
Tower Team
You staff were very helpful when we…
You staff were very helpful when we changed from Summerset Warkworth to Summerset Cambridge.
25 July 2026
Reply from Tower
Hi Graham,
Thank you for sharing - we aim to provide helpful service and are thrilled to know our team achieved this for you.
Warm regards,
Tower Team
Reply from Tower
Hi Terry,
Thanks for your kind words - we really appreciate your feedback.
Thanks,
Tower Team
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