Toys "R" Us Reviews 

I got most of the things I ordered at amazing prices so I can’t hate too much. I successfully placed an order for 9 items. Next day I got an email stating one item could not be shipped. Of the remaining 8 items, I received tracking details for 5 items, 2 arrived unexpectedly. 18 days after placing my order I received another email saying the final item was out of stock; this final e-mail stating my order was complete included a coupon for 40% off my next purchase (major exclusions).

My credit card transactions were all over the place and I saw pending charges for the full amount multiple times. The whole process was confusing and I had to create my own tracking sheet for the 6 packages they sent me with 7 items in order to reconcile the billing.

If you have patience and don’t mind a complete lack of insight in to the status of your order, then I wish you luck with your order :) I never attempted to call customer service based on the reviews I saw; so I was annoyed but I saved a few bucks.

I recommend that you do not order online. I placed an order on November 26th and only received one of the 2 items. They charged my credit card twice. I called on December 3rd (on hold for 45 minutes) and was told I would receive a credit on my card 3-5 days and I never received it. I called back on December 11th (on hold for another 45 minutes) and a supervisor said she would expedite the credit and now it is another week later and I still do not have my credit. I am ready to call my credit card and claim fraud because that is what is!

I ordered two of the same item on Black Friday and a week later they said their warehouse was out of them. I checked the next day and they had 25 in stock. So I had to get them "re shipped" three weeks before Christmas and then I would have to call back to get a refund for the Black Friday deal ($50 per unit) Then they only sent me one item instead of two and its a week before Christmas. So it won't arrive in time now . Oh and this is after waiting on the customer service line for over 2 hours... 3 times. Do yourself a favour and buy on Amazon. Looks like this business is going under anyway. At least I can get through to amazon's customer service when they screw up in under 5 minutes.

Placed an order on Nov 29th. They've only started sending me items from this order..one at a time. Purchased for a local toy drive that picks up on Dec 14th. Hoping everything comes in time. Way to disappoint, TRU.

What a horrific customer service! Waiting time is more than 45 minutes...and after they hang up on you...Never ever buy online from them.

Ordered a car seat online. It states 3-5 days for shipping. It’s now been 10 and the order just says processing. I have no clue when or if it is coming. I tried to call and get info, the call automatically says “user busy”. Never had that from a big business. Very disappointed and really hoping the order comes. As I got really good pricing.

on line ordering is a complete waste of time. Everything says processing even orders I have received. Waiting since Oct 14th for 3 items only one of which was delivered after 4 weeks. Got the other two in store but am unable to cancel the online ones which are more expensive. Can't even figure out what I have paid for as nothing seems to match.
Don't order on line!!!!!!!

Online ordering is A BUST!!!! Do not use. Wish I would have looked for reviews before ordering. My order has been “processing” since Nov 21st. You cannot cancel the order and I sent an inquiry about status which recd no response. Worst online experience ever!!!!

I made a purchase online at the beginning of November and have had nothing but issues since then. One of my items could not be shipped they stated none were available meanwhile this item was listed as available online during the entire process. I then received an email stating half of what I paid for said item would be returned to me. I called the customer service number, waited on hold for 20 minutes (‘‘tis the season) to be told that the email I received was a glitch. The agent then assured me she would set up a new order for the item that didn’t ship and price match it for me. She stated the full amount would be taken from my account and when the item shipped it would be price matched. It shipped at full price.

Today I received the other items that I had ordered. Items are missing while others are just wrong. I understand it’s a busy season and accidents happen but to have 4 or 5 mistakes in a order containing 8 items to begin with is just absurd. So I call customer service again wait on hold for 30 minutes the agent answers and before I can finish my sentence she hangs up on me or line disconnects. So I call back wait the 30 minute que again and the line goes dead. So I am now once again on hold waiting to see if I can get someone from this company to respond to me.

Wish I could give them 0 stars .. Their customer service team is so clueless. First off, they don't take their giftcards for online purchases and you cant even use them to do an online order in store either? So you have no choice but to use gift cards for in store or make another trip to the store return your items and re-purchase using your gift cards. The ladies in the store said their online shipping is fast and would take 3-5 business days to receive. Well i'm on day 3 now and it hasen't even left the warehouse! I cannot look up anything about my order online and it takes over half hour to get through to customer service. SO glad i didn't register with them. Just had some people buy things from here instead of my registry. Worst company to deal with. The gentleman i was just speaking with on the phone said i'm currently on business day 1 because i didn't count business day zero? What is business day zero!!??

NOT IMPRESSED and will definitely not use them for future purchases.

I ordered 4 items and received 3 of them. One was suddenly cancelled even though it was in stock when I ordered it. It wasn't sent along with the rest of my order and finally I was notified that it was now out of stock and therefore cancelled. Another complaint I have is that I spent more than $49 and should have gotten free shipping, but because they shipped one of the items separately I was charged shipping for it anyway. I will never order online again, and I doubt I'll buy anything from the stores again either.

I ordered a toy for my grandson's birthday 10 days ago and the item hasn't left the warehouse yet. My order has been cancelled, re-ordered and will sit in the warehouse waiting for a tracking number for another 3 days before it gets on a truck to be delivered (maybe). All this with no communication with me at all about the status of my order. The link to the status of my order in my email always displays "PROCESSING". No emails are ever sent about the status of this order. Of course it's processing, but where in the process is it is what consumers need to know and you will never know this from Toysrus. They don't communicate the information and their links are static. I phone them every day now and the order doesn't move any faster than if I didn't phone. Very very very bad service and with all that, I missed my five-year-old grandson's birthday. Still waiting for the item and was told it would be another 7 days before I get the item I purchased. He might get it for Christmas?

Lost toy on transit. Company unwilling to send new toy. Customer Service kept me on the phone for ages, said they would send new tracking number .They didnt. Frustrating experience . I will Never shop there again!

On time delivery?!!! GOOD LUCK!
I ordered couple of overpriced items under baby registry , got charged $6 for delivery while the website says no shipping charge for over $45. It's been 8 days and no tracking number! (Website says 5-7 days).I sent an email to customer service to get only an auto reply.I called customer service and after long time waiting, they confirm that I won't receive it before the baby shower. No compensation was offered and now I have to go and shop in last minutes. I thought the registration is for easier and more convince shopping but turned out to be a nightmare. So thank you "Toys On Us". I'm going to Walmart and pay much less for the same items.

I couldn’t even give them 1 star, I just did in order to write this review. I ordered online for the first time and it’s already been a nightmare! Calling their customer service hotline is even worse than a nightmare. 45-minute hold time, not to mention a couple of times having to call them back because the connection gets cut off. It’s been 3 days and my order still says “processing” and it’s something we need for a trip next week! If it hasn’t been shipped yet, I am sure we will not be receiving it in time for our trip. When I placed the order, it was in stock, which led me to assuming that it will readily be shipped. The representative wasn’t helpful at all. He told me to wait and just call back on Monday if my order has not been shipped by then. He couldn’t even tell me the real status of my order. I don’t have time to keep staying on hold forever when I have a baby to take care of! I will NEVER order anything from them again! I had such a horrible experience I will probably not even buy anything again from their physical store as well!

Will never shop here again I hope Amazon puts them out of business tommorow. They lie about the delivery date and lie some more when you call to complain. Never have I been this frustrated with a company I have no clue how they are still open.

1 star is still one star too many for the Edmonton south location. I will celebrate the day that they close their doors knowing they won't be taking advantage of people anymore.

Unbelievable....

i hate you so much i just cry

To put it short..extremely disappointed. I tried ordering online and glitched. I wasn’t able to select a pick up location. Called customer service and went through a long painful process for my order in which I could only place 2 of my 4 items at a specific location. I was asked for every personal piece of information in order to process. Within an hour I received an email indicating that one of my items had been cancelled??!!!! I call customer service again..they explain that it is not available at the location the other rep just told me it was..really! You would think that maybe this would be important info customer service might have? So I cancel my last item cause at this point I’m just done. She then tells me it’s going to take up to 3 business days to get my money back! Seriously..I just don’t believe it..oh and followed by a “can I help with anything else” hahaha. Here it is ..I have been a long time customer and this just seems unacceptable, especially with so much other options. I have decided that we will be switching to Mastermind. Thank you.

Customer service was great. I had a problem with a toy that I purchased and they immediately rectified the issue. can't say enough

customer for life!