ToyWiz.com Reviews 

1,443
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the extremely fast shipping and note that items always arrive securely well-packaged. Many buyers also find that products perfectly match website descriptions and arrive safely in pristine condition. People often highlight that online shopping processes are simple and helpful order tracking is consistently available. Some reviewers were not happy with severe delivery delays, extended waiting times, and items occasionally arriving damaged. A few consumers also mentioned experiencing missing packages, frustrating communication, or facing significantly high market pricing. Other shoppers pointed out serious difficulties with order cancellations and address updates when unexpected problems arose.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings due to highly varying experiences.... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some consumers report that items like... See more

Price

People report mixed and ambiguous experiences regarding pricing. Many reviewers point out that items are sold... See more

Delivery service

Users describe ambiguous interactions with delivery service due to mixed fulfillment experiences. Many... See more

Quality

Customers had ambiguous experiences with quality, noting both satisfaction and severe product flaws.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the Legend of Zelda replica sword and it went very smoothly. The package was delivered in a timely manner and it came nicely wrapped. I was informed when the order was shipped, in transit,... See more

Rated 5 out of 5 stars

I couldn't have asked for quicker delivery and this was a hard Target Bullseye Exclusive 5" Beach Bag Charm that was sold out all over. I almost doubted they really had it, but they did and delivery... See more

Rated 5 out of 5 stars

Ordered and received all of the items I purchased! Good communication with everyone! Items were well packaged! Great Service!! Thank-you!

Rated 5 out of 5 stars

Product was exactly as described. I got my order faster than anticipated. Always got tracking to see my order.


Company details

  1. Toy shop
  2. Childrens Shop
  3. Collectibles Shop
  4. Comic book shop
  5. Game Shop
  6. Trading Card Shop

Written by the company

We are a family-owned small business that started 30+ years ago with a small retail shop. Now we offer the most complete selection of the hottest toys, action figures & trading card games anywhere in the world! We work relentlessly to bring you an easy to navigate, 100% safe & secure, fully stocked with guaranteed authentic merchandise on-line store. At ToyWiz.com, there are a 3 rules we live by.... Largest Selection of Guaranteed Authentic Merchandise, Competitive Pricing & Great Customer Service. With those 3 qualities in place, we will always stand out from the crowd. When you do business with us, you can trust that we take your business very seriously. Our online store is open for business 24 hours a day, 7 days a week, 365 days a year! Also, if you check out the Information & Help Center at the bottom of every page, you just might find the answer to a question you have. In the meantime, enjoy our site because we enjoy bringing it to you!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.7

All reviews

(1,443)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Ordered once, never again!!

Took 6 months longer to arrive than expected, kept setting back the date. They may not be able to set definite delivery dates, but this is not acceptable. Will never order anything else from them. 👎🏻

12 October 2024
Rated 5 out of 5 stars

Your company is IFFY

I had a question about my order BUS0106680 recently and I thank you for the quick reply. However, I am still a bit concerned that I will never rec'v the item I paid for. I am tempted to cancel but I haven't because some of your reviews have discouraged me from doing so. My order was placed on Aug 30, today is Sept 9 and I believe that my order should've been in the process of delivery, or I would like a REAL notice of any sort as to "what is going on" with my order. PLEASE contact me and at least try to give me some hope that I WILL get my order... Before 2026. THANK YOU!!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

had what i needed

had what i needed and couldn’t do it without the help of jeremy at the warehouse he was very helpful for all my questions thank uuuu

18 August 2025
Unprompted review
Rated 1 out of 5 stars

No better than scalpers

Went to this site to look for Gpk cards and found that their mark up is over 100%. This practice is disgusting and should be illegal considering that children are their target customer. So basically toy wiz charges over a 100% mark up to children.

13 June 2025
Unprompted review
Rated 1 out of 5 stars

We never received the item

We never received the item. Honestly we are extremely disappointed specially as it was for my special needs son's birthday. Why ate you a s king mow a year later. We have not heard a word from the company even though we called them prior to shipping to confirm the shipping address.

6 June 2024
Rated 1 out of 5 stars

Pre-ordered 1,500.00 dollars worth of…

Pre-ordered 1,500.00 dollars worth of sportscards retail boxes in one order and another 1,000.00 on another order. Ordered in August of 2024. 8 months later both orders canceled by Toywiz and I get nothing!!! Most of the product I ordered is getting well over double retail price... Thanks for working with me ToyWiz as I will never do business with these hat clowns again...

6 May 2025
Unprompted review
Rated 2 out of 5 stars

The knockoffs were higher quality

I was so excited for this screwdriver that I had to wait 8 months for until it arrived. Before that time I had purchased multiple knock offs just to get that experience before the official one came and they were alright but you could tell it was a knock off which made me more excited for this. Unfortunately my excitement immediately became disappointment. It felt cheap, one of the arms doesn’t fully extend, the light is VERY dim even after changing the batteries, and it just wasn’t worth the pre order price. I wouldn’t recommend this

6 March 2024
Rated 5 out of 5 stars

Great shopping experience

The website is easy to use. Shipping is fast and carefully packed. Prices and selection are great. The condition of used items are as good or better than described. I am a very happy repeat customer.

12 January 2025
Unprompted review
Rated 1 out of 5 stars

Wrong product description. Didnt fix it.

They listed their product as MLS, sent me EPL cards, and are going to charge me a 10% restocking fee, the original shipping, the return shipping, and handling costs to return the wrong product! Terrible business.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

My first ToyWiz website experience

Overall I'm very pleased ordering from ToyWiz website. They had a very rare figure I could only find 1 other place online (only 1 seller selling on eBay). Website very easy to navigate, gave me a surprisingly vast number of options for purchasing in checkout, consistent emails affirming my order & tracking info, & fast shipping arriving earlier than emails confirmed. I can now confidently recommend ordering from ToyWiz website. They're legit safe & a blessing for getting ahold of even rare toys nobody else might carry. 2 thumbs up. 👍👍

1 October 2024
Unprompted review

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