So i was texting asking help this guy JACOB and to be honest he is one of the kind I asked him 1 milion questions in three seperate conversations and he replied everytime politely and with resp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very impressed by Duplikum and the many useful features via slave settings that Duplikum provided. Their staff are all very well trained, knowledgeable, friendly and quick to dispel any queries... See more
Company replied
Its Best & very much user friendly website for copy trading i have searching so many option but cost & too much complex to understand its very easy and affordable . Thanks Duplikium for this great... See more
Company replied
Bit of a tricky software to get your head around, especially if you need to meddle in settings as I do, with so many algorithmic systems! Tony was great help though, showed me everything, guided me... See more
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Company details
Written by the company
Duplikium's trade-copier is a powerful tool that allows traders to automate their trading strategies and manage multiple accounts simultaneously. The tool is designed to simplify the process of copying trades from one account to another in real time. It's free of charge and can be used to copy trades to different types of technology such as MT4, MT5, cTrader, Tradovate, Fortex, FXCM Trading Station or LMax. You can easily start copying trades in less than 2 minutes. You can also define the transaction size using the risk factor.
Contact info
Faubourg du Lac 2, 2000, Neuchâtel, Switzerland
- info@trade-copier.com
- www.trade-copier.com
4.5
Excellent
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
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They have great customer service always…
They have great customer service always available at anytime they have one of best forex copier In the forex industry very solid amazing features
25 December 2023
Unprompted review
Reply from Duplikium
Thank you for your feedback; we greatly appreciate your satisfaction with our services!
I loved duplikium very easy interface…
I loved duplikium very easy interface and easy to use, plz can you remove limit for the no. of free trades in free account.❤️❤️❤️
1 September 2023
Unprompted review
Reply from Duplikium
Hi, we greatly appreciate your feedback and satisfaction with our services!
Unreliable with the connection
It is unreliable with the connection. Sometimes it will connect and my trades will get executed and sometimes the connection go lost. On the free account it very unreliable and on the paid one it is fine but lose connection sometime too.
28 September 2023
Reply from Duplikium
Even if very rare, temporary disconnections or instances where trades are not copied may occur from time to time. These issues can stem from various sources, including problems at the broker's end, network issues, proxy complications, server-related factors, or even issues on our side. Numerous factors are at play, and there can be a multitude of reasons why a trade might not be successfully replicated, such as potential timeout and rejection by your broker for any given reason function of broker stability, reliability or specific settings.
This is the reality of FX copy trading when dealing with intricate and non-standardized trading platforms that we support.
While we strive to provide the most stable and fastest CLOUD Trade Copier on the market, we cannot guarantee a permanent 100% synchronization, as not all aspects of this process are within our control. Nevertheless, we are committed to minimizing the impact of such situations to the best of our ability.
Our dedicated team has been working diligently since 2013 to deliver a reliable and efficient CLOUD Trade Copier solution. In the long run, you will witness the results of our efforts, which include a 24/7 Live support system to address any concerns that may arise.
I love Duplikium
I've been using Duplikium for several months now and have not had a single problem with them. All orders are copied quickly and correctly. Just make sure that you choose a trade copier server location as close as possible to your broker's server location in the settings and you will not have any problems. I think most of the bad reviews here are from people who didn't understand the tutorials or didn't go through them at all and made incorrect settings. I can recommend everyone to give Duplikium a chance. At least with the free trial version. You will not regret it!
7 September 2023
Unprompted review
Reply from Duplikium
Hi Martin, thanks to be a valuated customer since months, we greatly appreciate your feedback and satisfaction with our services!
Exceeded my Expectations and SUPERB Customer Support
I have been using Duplikium for more than 3 months now with 20 accounts connected and they have exceeded my expectations, 100% trades copied! Trade copying is smooth and very simple, everything in one page. Also, customer support is very responsive and efficient. Overall, so far happy with this trade-copier and excited for upcoming features in the future.
17 May 2023
Unprompted review
Reply from Duplikium
Thank you for your feedback; we greatly appreciate your satisfaction with our services!
Duplikium is a scam
Duplikium is a scam!
I have told them to cancel the subscription but they did not do this and collected payments and just after the payments collected I have asked them to refund as I did not use the service at all but they were showing clause where they said no refund!
if you have already registered and paid make sure you have cancelled the subscription with your bank or PayPal.
3 August 2023
Unprompted review
Reply from Duplikium
Duplikium is operating since 2013 and is fully registered and approved by Swiss Authorities, we have thousands of customers trusting our services and copying more than 1 millions of orders per day. So we are NOT a scam company, and your claim is a defamation against our company. You have clearly reached out us our Live Chat with the following request: "I purchased a package just a few minutes ago, but I would like to cancel it and request a refund." here is the proof: https://prnt.sc/QtOz01AuBVFw
Furthermore with what we can found from your name. We've noticed that you've been a valued customer with us since 2018 when you initially subscribed to our paid plan. Over the years, you have utilized our trade copier services intermittently.
However, the most recent interaction we had with you was on June 30, 2023, (and we found nothing on the 3rd August, otherwise please send us evidence) when you reached out with the following request: "I purchased a package just a few minutes ago, but I would like to cancel it and request a refund."
In response, our team promptly confirmed that, in such cases, refunds are not applicable. This situation confirms that you indeed made the purchase independently and only then contacted us to request a cancellation and refund.
It's important to note that our plans are set to renew automatically, and we send out email notifications four days before the renewal date. This notification serves as a reminder and informs you that your plan will renew automatically. This policy is explicitly outlined when you initially subscribe. Therefore, it is the responsibility of the customer to manage their subscription and cancel it in due time if desired.
Best Trade Copier
Managing multiple trading accounts used to be a hassle, but not anymore, thanks to Duplikium. Their trade copier solution is a lifesaver! been using their service since 2022
3 October 2022
Unprompted review
Reply from Duplikium
Thank you for your feedback; we greatly appreciate your satisfaction with our services!
Update on review
After pursuing the issue further, with the 2 pip discrepancy between the entry level on my master account to my slave account, and providing further evidence the technical support team at Duplikium found an issue with there software. Friday 21/07/23 I was assured that an update over the weekend would solve the issue. True to their word the trade copier this morning is working perfectly. I will now be renewing my the subscriptions for my accounts. Thank you Duplikium Tech Support!!!
24 July 2023
Unprompted review
Reply from Duplikium
Thank you for your feedback; we greatly appreciate your satisfaction with our services!
Great platform
Great platform, state of the art dashboard. I have a dedicated server with them. Even with high volume, trades are handled perfectly and with low latency.
Online support team is very good in answering all questions.
5 July 2023
Unprompted review
Used to copy from MT5 to cTrader
Used to copy from MT5 to cTrader, very bad, continuous disconnections, numerous reports to the assistance that said it was not their fault as there are factors out of their power. Too bad that is a paid service and also very expensive.
Even with numerous reports never received a refund even asking for it.
Not recommended
22 May 2023
Unprompted review
Reply from Duplikium
Even if very rare, temporary disconnections or instances where trades are not copied may occur from time to time. These issues can stem from various sources, including problems at the broker's end, network issues, proxy complications, server-related factors, or even issues on our side. Numerous factors are at play, and there can be a multitude of reasons why a trade might not be successfully replicated, such as potential timeout and rejection by your broker for any given reason function of broker stability and reliability.
This is the reality of FX copy trading when dealing with intricate and non-standardized trading platforms that we support.
While we strive to provide the most stable and fastest CLOUD Trade Copier on the market, we cannot guarantee a permanent 100% synchronization, as not all aspects of this process are within our control. Nevertheless, we are committed to minimizing the impact of such situations to the best of our ability.
Our dedicated team has been working diligently since 2013 to deliver a reliable and efficient CLOUD Trade Copier solution. In the long run, you will witness the results of our efforts, which include a 24/7 Live support system to address any concerns that may arise.
Thats NOT swiss quality
This software is incredibly bad. First, it is cumbersome to set up the accounts. Partial error messages although everything was done correctly. If you then refresh the page several times, it suddenly works.
In addition, there are extremely often copier errors that trades are not taken over. If it happens from time to time, it is not so bad, just happens. With me, however, it happened over 8 hours & there are 8 trades have not been taken over!!!
The worst thing is the maximum incompetent support. They wanted to explain to me that it would be my responsibility to look that the software works, although I bought the software exactly for that reason, that I do not have to deal with it! I should set that I get alerts when trades are taken over, so that I then see when something does not fit. And then I should even pay for it. So I should pay to see that a software works that I bought and someone else runs for me.
i have rarely seen a company behave so ridiculously.
I will cancel the Copier and look for a better software.
6 March 2023
Unprompted review
Reply from Duplikium
We recommend exploring our tutorials, videos, and guided tour to gain a comprehensive understanding of how the trade copier operates.
Our trade copier offers significant flexibility with a range of advanced settings. Like any tool, it may necessitate a learning curve before you can fully harness its capabilities.
Temporary disconnections or instances where trades are not copied may occur from time to time. These issues can stem from various sources, including problems at the broker's end, network issues, proxy complications, server-related factors, or even issues on our side. Numerous factors are at play, and there can be a multitude of reasons why a trade might not be successfully replicated, such as potential timeout and rejection by your broker for any given reason function of broker stability and reliability.
This is the reality of FX copy trading when dealing with intricate and non-standardized trading platforms that we support.
While we strive to provide the most stable and fastest CLOUD Trade Copier on the market, we cannot guarantee a permanent 100% synchronization, as not all aspects of this process are within our control. Nevertheless, we are committed to minimizing the impact of such situations to the best of our ability.
Our dedicated team has been working diligently since 2013 to deliver a reliable and efficient CLOUD Trade Copier solution. In the long run, you will witness the results of our efforts, which include a 24/7 Live support system to address any concerns that may arise.
terrible server issue
terrible server issue . my master trades doesnt triggered and slave acct trades was AUTOMATICALLY opened , and the price difference was 30 == pips difference , imagine if i doesnt observe it and close it , i will lose most of my profits , and i managed cut loss , and their reply was server issue , unforgiveable , what i upset most is their attitude , when i asking any compensation , they quiet . so definitely i wont give them second chance and will move to social traders .
p/s in three days time, thats is 4 trades mistake .sad , dissapointed
26 February 2023
Unprompted review
Reply from Duplikium
Even if very rare, temporary disconnections or instances where trades are not copied may occur from time to time. These issues can stem from various sources, including problems at the broker's end, network issues, proxy complications, server-related factors, or even issues on our side. Numerous factors are at play, and there can be a multitude of reasons why a trade might not be successfully replicated, such as potential timeout and rejection by your broker for any given reason function of broker stability, reliability or specific settings.
This is the reality of FX copy trading when dealing with intricate and non-standardized trading platforms that we support.
While we strive to provide the most stable and fastest CLOUD Trade Copier on the market, we cannot guarantee a permanent 100% synchronization, as not all aspects of this process are within our control. Nevertheless, we are committed to minimizing the impact of such situations to the best of our ability.
Our dedicated team has been working diligently since 2013 to deliver a reliable and efficient CLOUD Trade Copier solution. In the long run, you will witness the results of our efforts, which include a 24/7 Live support system to address any concerns that may arise.
A joke
I had to use the service for work, there are always problems with the connection. Ridiculous, totally unreliable service. It even happened to me that once the lot size was set, the system opened operations for me again with the old setting. Very dangerous site, not suitable for real trading
22 February 2023
Unprompted review
Reply from Duplikium
It's highly improbable for trades to be initiated with outdated settings. This likely indicates that the settings were either not configured or adjusted correctly. Our system offers multiple levels of copy settings to provide you with great flexibility, but improper configuration may lead to these settings overriding others.
Temporary disconnections or instances where trades are not copied may occur from time to time. These issues can stem from various sources, including problems at the broker's end, network issues, proxy complications, server-related factors, or even issues on our side. Numerous factors are at play, and there can be a multitude of reasons why a trade might not be successfully replicated, such as potential timeout and rejection by your broker for any given reason.
This is the reality of FX copy trading when dealing with intricate and non-standardized trading platforms that we support.
While we strive to provide the most stable and fastest CLOUD Trade Copier on the market, we cannot guarantee a permanent 100% synchronization, as not all aspects of this process are within our control. Nevertheless, we are committed to minimizing the impact of such situations to the best of our ability.
Our dedicated team has been working diligently since 2013 to deliver a reliable and efficient CLOUD Trade Copier solution. In the long run, you will witness the results of our efforts, which include a 24/7 Live support system to address any concerns that may arise.
Not reliable in it's current state
As the only trade copier that offers cTrader to MT5, I was keen for this to work. However, having used it for the past few months, it often drops the connection, and there is no way of knowing until you realise your trade has not been copied.
Again, today I placed a trade on my FTMO cTrader account, only to find it had not been copied to my MT5 accounts as it had 'disconnected', but I didn't receive an alert, and it was only apparent once digging into the software.
It has promise but is unusable for me in its current state.
25 January 2023
Unprompted review
Reply from Duplikium
Temporary disconnections or instances where trades are not copied may occur from time to time. These issues can stem from various sources, including problems at the broker's end, network issues, proxy complications, server-related factors, or even issues on our side. Numerous factors are at play, and there can be a multitude of reasons why a trade might not be successfully replicated, such as potential timeout and rejection by your broker for any given reason.
This is the reality of FX copy trading when dealing with intricate and non-standardized trading platforms that we support.
While we strive to provide the most stable and fastest CLOUD Trade Copier on the market, we cannot guarantee a permanent 100% synchronization, as not all aspects of this process are within our control. Nevertheless, we are committed to minimizing the impact of such situations to the best of our ability.
Our dedicated team has been working diligently since 2013 to deliver a reliable and efficient CLOUD Trade Copier solution. In the long run, you will witness the results of our efforts, which include a 24/7 Live support system to address any concerns that may arise.
Constant glitches.
UPDATE: 5 star removed; new assessment is 2 star; constant glitches on copy 'cTrader' to 'MT5'; after sufficient queries from both sides (brokers of each platform), the conclusions points out to the issue resides on Duplikium tool. Their abbility to answer the emails promptly and courteously are the only positive note. However, problem not solved.
---/---
I've been a customer since April 2020, the service has been efficient. Whenever problems occur, technical support via chat or email has responded promptly. No complaints. I recommend.
10 June 2022
Unprompted review
Reply from Duplikium
Even if very rare, temporary disconnections or instances where trades are not copied may occur from time to time. These issues can stem from various sources, including problems at the broker's end, network issues, proxy complications, server-related factors, or even issues on our side. Numerous factors are at play, and there can be a multitude of reasons why a trade might not be successfully replicated, such as potential timeout and rejection by your broker for any given reason function of broker stability, reliability or specific settings.
This is the reality of FX copy trading when dealing with intricate and non-standardized trading platforms that we support.
While we strive to provide the most stable and fastest CLOUD Trade Copier on the market, we cannot guarantee a permanent 100% synchronization, as not all aspects of this process are within our control. Nevertheless, we are committed to minimizing the impact of such situations to the best of our ability.
Our dedicated team has been working diligently since 2013 to deliver a reliable and efficient CLOUD Trade Copier solution. In the long run, you will witness the results of our efforts, which include a 24/7 Live support system to address any concerns that may arise.
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