Good website which was straightforward and simple to make a choice of a competitive machine at a good price.
Ordering, and being kept up to date with delivery information, delivery was before expected .
Overall a pleasant experience.

Honest customer service helpful and polite excellent shopping expierence.

Staff are knowledgeable and friendly

Excellent customer service,couldn’t be more helpful

I wanted paint mixed to a colour. The staff member was caeful to make sure it was exactly correct.

Very poor delivery service failure to come on agreed day and never does second order messed up with them and a don’t care attitude towards the problams, had to collect my self then two days later it arrived on a lorry and was turned away. Good prices let down by clown delivery service

Staff are helpful and knowledgeable and checkout is easy and quick when I bought my plumbing gear

got sent a parking ticket from roneo corner branch ill be going to screwfix from now on

Had several 8x4 sheets delivered to site, drivers very helpful and put them exactly where I asked.

Bought a TV remote received it very quickly and works perfectly no fuss I would recommend this company to anybody

Staff were more than happy to leave the counter and get down to your flat-bed trolley with their scanner. No lugging heavy items for no reason.

First order of paint at £145 on August 17th wasn’t available to collect despite notification it was, but still can’t be found and apparently can’t be refunded until it’s found! Ordered it again to collect from another store and again wasn’t there and no update, but apparently running late with no notice. £400 worth of orders, none arrived and now £1400 worth of aborted weekend decorators costs!! They can assess compensation “when the orders arrive” whenever that might be!! Totally useless

Nothing went wrong, no problem buying things

Friendly helpful staff. Good selection of products. Good prices.

Very good discount scheme if you’re well into your DIY projects.

Very reasonable priced, good quality products, plus delivered very quickly

We saw a great product that we wanted for our home. We ordered it, paid on the spot and early delivery was arranged straight away. The delivery was exactly as promised, courier putting the item in our selected place.

Bought white laminate sheets at various sizes all required cutting to specific lengths which were done onsite at B&Q. very please with attitude and responce of staff.

Hard work but we got there in the end...
Placed order, email confirmations and relatively quick delivery of some parts. 3 doors in 2 sizes ordered, 3 different sized doors turn up, phone call number one - took a week to get the correct sized door then another 2 weeks to collect the incorrect door (was tempted to charge storage fees!) - That was one part of the order - Other part was 3 radiators and tails - 2 rads turn up, great! After a week (now past the delivery date) I get a call - out of stock of rad tails (Still showing in stock on their website, go figure!) - no worries I'll get them elsewhere just refund me and deliver the 3rd rad already, wait another 2 or 3 days, finally turns up. Damaged! Luckily local store had one in stock to exchange it with. All in all not great. These materials were all for the same job that I then had to delay twice, annoying that customer and a few others as I had to move other works around. Big companies seem to forget that smaller companies rely on the information and delivery dates being given are accurate. No skin off your nose if you deliver a week late. An absolute pain in the ass if you're working to the dates provided. I even gave myself 4 days breathing room to allow for late deliveries but damn I didn't expect this poor show ! Basically in the end after, in total about a month (Order 24th Jul, Door collected 20th Aug), the job got done and the incorrect materials got collected ! - Also where are my VAT receipts for half the items ? Can't download them on the website and they haven't been emailed - Pretty important paperwork to just not send out !