Appalling
Placed an order that was given a 1 week delivery time, this came and went with no delivery. Received an email saying the item has been returned to the store and a refund processed.
Contacted customer Service that explained that the item was un-delivered and will be re-shipped, and it hasn't been refunded and will be delivered in another weeks time.
Very poor Service

I’ve been using Tweedbank Store since I moved here. Yesterday I had to take back and change some plywood Colin on the desk couldn’t have been more helpful got my refund almost instantly. It was the first time I have used the sheet cutting service what a revaluation everything was cut square and so clean a cut. I have two sheets cut with 14 various sizes and it took less than 20 minutes which would have taken me several hours and with the saws I have the job would not have been as professional. Can’t praise the whole team enough. unfortunately I didn’t get the name of the person who actually operated the saw but he was also so very helpful.

²I have been a tradepoint customer for some time now and had a 5% discount on my account. The staff at the store I go to are quite helpful and when shopping one day I noticed that my 5% discount had not been taken off my total spend. I asked the staff about this and they were helpful, but could not solve the issue, but told me my account had been closed and that I should contact customer services, which I did. I told customer services that my account had been closed. They told me that they did not know when, why or by whom my account had been closed, so I should open another account, which I duly did. On this new account I saw that I had lost my 5% discount.....back to customer services, who told me that because I opened new account they could not transfer my 5% discount...well what a complete shambles from so called customer services and my loyalty to tradepoint counts for nothing.

30/7/26
In reply to your request to contact yourselves on Facebook or X, I can not do this as I am not on these.

Excellent selection of health plants. Always well maintained. B&q is better than most garden centres and at good prices.

All of the people at the checkout always very helpful and polite

All went well, as it should.

The staff member was extremely rude, and could not read the order number. She was not the usual gracious customer focused staff member I have come expect from years of previous service. Another staff member stepped to continue my order pick up.

The team at Newtownabbey are always very helpful, both at personal customer and trade points.

Helpful staff very good pay and collect service with good prices vey efficient all round company to deal with.

Good value arrived quickly, was a father's day present & was received with pleasure

Great service from start to finish, I have used them for several purchases including garden furniture . Fast reliable delivery

Lots of choice at reasonable prices and assistance available if needed.

I love b&q the products are great but some of the items are expensive but I still give it a 5star..
Keep up the good work 👍

Thankyou, I havnt a clue on what the heck this is asking of me and why lol 😆

On 26th June 2026 I ordered an Hisense oven on line with a delivery date of the 6th July.
No delivery date was made and I contacted the delivery company DX who said the item was damaged and would not be delivered . I had to contact Tradepount and arrange another delivery. Long story short this occurred on three more occasions and as of today 18th July I am still waiting. I was told that I will get a deliver tomorrow but have had no notification of this.
Tradepounts organisation is awful so don’t order from them on line.
The. Delivery company DX are shocking in how they treat goods don’t use them!!

Staff were really helpful And find us the right product

Is this why you only have top rated products.
Nothing i wrote is untruthful.

"We’ve been unable to publish your review as it doesn't meet our guidelines."

Read the reviews elsewhere and gave the benefit of the doubt. Last Mira packed up only 4 years old i wanted an easy replacement after the previous Mira that lasted 19 years. This is brand new, installed the day after buying to find out it would not shut off via push button switch or main 45a feed pull cord, seemingly a very common problem. Phoned Mira on the Friday about 4pm to be told no engineer can come out to repair until mid next week, i had to be out shower and all within 40 mins, thanks a lot. Its apparent no testing was done, just assembled and boxed up to be sold. Quality showers will have water in after testing like Triton much better quality we are fitting now. In all fairness credit to B&Q we got the refund on the Saturday that showed up on the Monday and will continue to shop.

Now after failing/refusing to publish we wont shop there again.

Excellent service has usual.

Finally ordered a Klikstrom Cucino Pull down Grey Side screen (L)2.3m (W)2.7m for Pergola
After waiting weeks to come back in stock
Only for this to arrive with the box damaged and taped up at one end with brown tape
Yes you guessed it this item was a FAULTY return
The screen bracket was snapped at one end and absolutely no fitting in the box to attach to the pergola,
Obviously they took the money out of my account straight away, but it will take at least 2 weeks for the refund
How can a company as big as this, just send out a faulty return WHY
Really poor
And obviously, the item is now out of stock
So they had low stock and deliberately sent out a faulty return shocking service by a shocking company.
Off course they say sorry
But it doesn’t clear their incompetence and general lack of care for sending out faulty goods to another customer.
Update
Just to compound their incompetence
They stated by email this item would be picked up on the 24th of July
Have a guess what they never turned up
Only for their customer services team to say the date has changed to the 29th of July
But they never contacted me to actually inform me of this date change
So all in all they take the money out within 15 seconds
But takes probably up to 6 weeks before I can get my money back
What a great country we live in
ANOTHER UPDATE DX STILL FAILED TO PICK UP MY RETURN APPARENTLY ITS NOW 11TH AUGUST
SO IT WILL BE OVER A MONTH TILL I GET MY REFUND
BRILLIANT CUSTOMER SERVICE

ordered furniture boards fo a job, given delivery details all ok. day of delivery nothin arrived, checked emails 1 hour after delivery time, to find they had cancelled my order. no phone calls no message, saat at customerts house with no supplies to carry out a prepaid/quoted job. called customer support, absolutlely no "we are Sorry" just blamed the branch !!

will never use them again ! awful sertvice !