The Trade Centre UK - Rotherham Reviews 

My experience was smooth from walking through the door to walking out, from Chris and phill the sales men to Olaf & Jake, Olaf explained everything thoroughly so I understood & Jake went the extra mile even helping me sort out my tax and insurance before I left. Highly reccomend.

Lovely very helpful and friendly if i have any other questions jake would be the one id want to speak to

Came to pick up my new car and Max helped us at collections. He talked me through everything and made the process extremely smooth! Max deserves a gold star x

I do not recommend this dealership.

The cars may be cheaper than elsewhere, but the customer service is very poor. I explained that I don't have a driving licence and only have my passport. I was told I could email a copy of my passport and that would be fine.

I spent over an hour filling in all the paperwork, only to be told by a member of staff that they needed to see the physical passport. She spoke to the manager, who confirmed that I had to bring the original document.

I explained that travelling back and forth would cost me more money because I don't drive, but I was simply told that wasn't their problem.

This could have been explained before I made the journey and wasted my time. Very disappointing experience.

Excellent
Very helpful
Explanation 10/10
Respectfull
Abdullah

Isaac was very helpful and honest while at going through the finance side of the process couldn’t ask for anyone better with his help

Isaac was a great help with sorting my finance out and getting me my car !

The level of service from John, Kara and Jake was excellent from start to finish

Lauren was great lovely lass really helped me with everything thank you

A truly terrible place to buy a vehicle from faults a week after purchase. Ongoing engine management light issues. Vehicle returned after they have had the car for weeks at a time. No fault fault safe to drive. No diagnostic reports given to see if they actually did anything. My presumption is they turned the key and the engine management light was no longer on. Less than 3,000 miles done in a £15,000 car (yes I know it’s second hand) and the turbo fails and takes the engine with it.

Then it’s the “bulletproof” warranty you claim on. Nope drive on damage we won’t repair. £13,500 engine replacement on a car I’ve had less than 8 month. Over 2 years fighting this with the motor ombudsman who have ruled in my favour TWICE and they won’t accept the ruling.

DO NOT BUY A CAR FROM THIS COMPANY!!!!

Experience was straight forward from start to finish. Second car we have purchased!!

Huge thank you to Isaac & Sif!

my experience at the trade centre has being very good and all staff including aBbullah max olaf Joe all help me understand getting my new car and made my experience really good would recommend to other people

Lauren was very friendly and helpful and explained everything clearly and made the proses of sorting finance,tax and finalising the sale a breeze. very happy

The place looks impressive the cars look nice. But under the bonnet most have major faults. We bought ours from there but on the way home the car filled with toxic fumes. As it was sunday afternoon we couldnt get hold of anyone on the phone. So we rang first thing monday morning..6 times in all but no one got back to us. The EML was on and spanner symbol. Cruise control wouldnt work..radio wouldnt work..mirrors wouldnt retract..various other faults apoeared..we were given a date for inspection 6 weeks ahead! Out of their so called warrenty! We insisted and asked to reject the car after only 2 days. We had an independent inspection which confirmed the car was faulty but still had to wait for them to inspect it. Because of the fumes they brought forward their inspectiion and return car 8 days later. We told them to keep the car and refund us. We asked for our old car back but that had already gone.we had to make the 60 mile home with no transport. No money for another car..nothing! We eventually got a refund nearly a month later. We had paid outright for the car on the day of purchase..but they with held our money for a month only that we threatened them with court action they gave us it back and only £75 for our old car which wss worth a lot more. We just wanted out so we accepted refund...never to return to the place.shocking service.and the worst thing is they couldnt give a toss..the 99 point check is not worth the paper its written on..and we discovered it had not been servuced for 5 years

Sales side was fine and all seemed to go smoothly on the day, a few pressure sales tactics (would not allow us to pay a deposit to hold the car we chose and collect it 2 days later after sorting insurance & tax etc, said it was now or risk losing it) but aftersales was awful. Can't make direct contact with aftersales, has to go through concierge service. Wait ages for a call back then several weeks wait for an appointment. No courtesy car available for 3 weeks while mine was off road, only when I asked to reject vehicle for a refund I was given a courtesy car but then waited a further 6 weeks for mine to have an engine replacement. Had my car back for 4 weeks before it failed again, this time both gear box and clutch need replacing. Again requested to reject the car for a refund and still not sorted. Trade Centre have had my car back there broken down for longer than I have had it working since purchase early in March. Now realising just how many others are in the same boat as me trying to reject vehicles not fit for purpose and left without a working car or refund, appalling service from aftersales.

Would definitely recommend using The Trade Centre. The whole team was very helpful, but a special thanks to Sam for being amazing and making the process so much easier.

Other than Ethan, who came across as very rude. He wasn't very helpful, and didn't even apologise for the delay in receiving the vehicle.

Bought a car here, ethan was very polite and helpful throughout filling in all our paperwork. Would highly recommend anyone to come here for a car sale

Fantastic experience smooth transaction

Absolutely fantastic customer service from Isaac, so helpful and friendly made our experience such a pleasure, thank you very much