Tradewinds Oriental Shop Reviews 

1,236
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the exceptional service and reliable ordering process. Customers frequently praise the wide selection of oriental food, very fresh vegetables, and competitive prices that make shopping affordable and satisfying. Orders typically arrive very quickly, and items are carefully and securely packed to ensure they remain safe and intact. Some reviewers were not happy with occasional delivery problems, noting that packages were mishandled resulting in damaged or broken items. A few other people also felt that shipping costs for frozen goods can be quite expensive, which adds extra expense to their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting a comprehensive range of... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting quick shipping times and... See more

Order

Clients share positive opinions on order, highlighting smooth online purchasing, quick delivery times, and... See more

Price

Users describe positive interactions with price, frequently highlighting a great selection of goods offered... See more

Service

Reviewers highlight positive aspects of service, praising the easy ordering process, parcel tracking, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection of products, helpful customer service, and prices are pretty decent. I've ordered from different vendors in the past where fresh produce arrived wilted or just unusable, but... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Package was well packed, however not handled with care by the delivery company resulting in cracked bottles. Contacted customer service and replacement send out the next mor... See more

Company replied

Rated 5 out of 5 stars

I purchased the wrong product and thought I’d left it too late to cancel. They couldn’t have been more helpful and responsive. No quibbles, no questions, no persuading me to buy something else instead... See more

Company replied

Rated 5 out of 5 stars

If I could score them higher I would. Goods arrived on time ( actually quicker than expected) they were exactly what I ordered, very well wrapped and used an excellent courier. In perfect condition. W... See more

Company replied


Company details

  1. Asian Grocery Shop

Written by the company

Tradewinds Oriental Shop is a family run business specialising in providing the finest food and drinks, furniture, and kitchenware from Asia. Established in 1984, we first commenced trading at our local market in Scunthorpe selling a small selection of basic Chinese cooking ingredients and a variety of Oriental Arts and Crafts. After 2 years there was sufficient demand to open a small shop on Mary Street, Scunthorpe. Demand soon dictated a move to larger premises and in 1991 we moved to our current premises on Cole Street, Scunthorpe. Tradewinds Oriental Shop has continued to grow and in 2008 we launched our online website offering consumers within the UK and Europe the opportunity to purchase our products at the click of a button. Demand for Asian food and drink has continued to grow in popularity over the years which have led to the expansion of our current shop and warehouse premises in recent years. We now stock over 5000 products from across Asia. Our inventory will continue to grow with new lines becoming available both online and in our shop on a weekly basis. We remain passionate and great effort goes into sourcing and finding the best authentic ingredients and providing these to all our customers within the UK and around the World.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 66% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,236)

221 reviews in the last 12 months

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Rated 5 out of 5 stars

Definitely recommend Tradewinds

Definitely recommend Tradewinds, they have a massive range of things at really good prices, and delivery is always fast and well packaged. I've spoken with their support previously and they were polite, quick to respond and really helpful. Won't order my Vietnamese coffee from anywhere else now!

24 June 2026
Tradewinds Oriental Shop logo

Reply from Tradewinds Oriental Shop

Thank you for your 5* review and kind words. We are delighted you have enjoyed your shopping experience with us and we are very pleased to hear that you would recommend us to others. Enjoy your Vietnamese coffee!

Rated 5 out of 5 stars

Great service

Great service. Items received quickly. This Massamum curry sauce is our favourite and our local market has unfortunately stopped stocking it. Great to find an alternative source. Will be using this company again.

25 June 2026
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you have found your favourite curry at Tradewinds and that you have enjoyed the service you have received.

Rated 3 out of 5 stars

Going on line needs to cut it

Going on line needs to cut it. Keep it short. Getting past payment difficult

22 June 2026
Unprompted review
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Reply from Tradewinds Oriental Shop

Hi,

Thank you for your feedback. We're always looking for ways to improve, and we really appreciate you taking the time to share your thoughts.

If you're able to provide a little more detail about your experience, it would be greatly appreciated. Your feedback helps us identify where we can improve and provide a better experience for all our customers.

Thank you.

Rated 5 out of 5 stars

I found this company by accident and so…

I found this company by accident and so glad l did. Keeps you updated on your order. Plus they have the food l love.

15 June 2026
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you have enjoyed your shopping experience with us.

Rated 5 out of 5 stars

Amazing

My go to website for supplies. Always have everything I need at a great price

14 June 2026
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted we are your 'go to' store, and that you have enjoyed many great shopping experiences with Tradewinds.

Rated 5 out of 5 stars

A positive online purchase.

After not finding ‘Chang’ Tom Yum paste in any of my usual shops I was forced to look online. I found my favourite Tom Yum paste in Tradewinds oriental shop.
Sourcing was easy, payment went smoothly and delivery was very prompt.
The jars were securely packed and arrived in perfect condition.
The dates give me till 01/11/27 … 1.5 years to use them … happy days!
This was my first of many online purchases with this shop/company .. I hope to visit the shop in person one day …Kudos to you and thank you 🙏

8 June 2026
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review and very kind words. We are delighted you found Chang Tom Yum paste at Tradewinds and decided to make your first purchase with us. We are very pleased to hear you were happy with the whole shopping experience, and we would love for you to visit our shop one day.

Rated 5 out of 5 stars

I found just what I was looking for at…

I found just what I was looking for at a very competitive price. My order was delivered very quickly and was well packaged. Many thanks Tradewinds!

11 June 2026
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you have found what you are looking for at Tradewinds and that you are happy with the service that we provide.

Rated 4 out of 5 stars

Great value...but too much plastic wrapping

Great value. Fast delivery.

I've come back to deduct 1 star...simply because of the sheer amount of plastic bubble-wrap used. Many suppliers have changed to using paper as packaging (for protection), and it would be really good if you could look at this aspect.

9 June 2026
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your feedback. Yes this is something we have considered and will continue to monitor. However, there is a cost to enironmental packaging and we as a business want to provide the best possible prices to our customers. We do however use a lot of recycled cardboard.

Rated 5 out of 5 stars

Great selection of food (and other things)

Great selection of food (and other things) at incredibly reasonable prices. I really appreciate the different cuisine options being available from the same site, too; I've tried a few things I never likely would have had the chance to otherwise!

25 May 2026
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you are enjoying our ever-expanding product range and trying lots of new things. We are very pleased to hear you also find our prices good value.

Rated 4 out of 5 stars

The order was handled smoothly and…

The order was handled smoothly and didn’t take long to arrive

25 May 2026
Tradewinds Oriental Shop logo

Reply from Tradewinds Oriental Shop

Thank you for your positive review. We are very pleased to hear that you are happy with the service that we provide.

Rated 5 out of 5 stars

Happy Customer

Happy Customer, 1st Tradewinds order.
Delicious ingredients at a great price, and fantastic customer service :-)
Would definitely recommend and will buy from again.
With thanks!

25 May 2026
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted that you have made your first purchase from Tradewinds and that you are happy with the whole shopping experience.

Rated 5 out of 5 stars

Good website

Good website, found what I was after quickly. Order and delivery process was quick and easy and it all arrived quickly and was carefully wrapped

25 May 2026
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you have enjoyed shopping with us and that you are happy with speed of delivery of your carefully packed order.

Rated 5 out of 5 stars

First class service

We’ve visited Tradewinds store and were amazed with the variety and quality of goods available in a relatively small place. We were made welcome and assisted with such enquiries that we had.

A few months later, we made an online order. Finding what we wanted was quick and easy, with the ordering process being just as easy. E-mail communication with the store (Lily & Kirsty) was very good. A little hiccup with a couple of goods being out of was swiftly and efficiently dealt with, and our order swiftly followed. The order arrived in the window given by the courier. The packing of our order was first class, and all items were well protected against damage. Frozen goods arrived in perfect order. Tradewinds clearly takes customer satisfaction seriously and are commended for that

We have no hesitation in recommending Tradewinds for personal or online shopping. We’ll be back (apologies to Arnold ).

22 May 2026
Unprompted review
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Reply from Tradewinds Oriental Shop

Thank you for your 5* review and very kind words. We are delighted you have enjoyed your whole shopping experience with us, both in store and online. We do our very best to make sure our customers are satisifed with the service that we provide and we are very pleased to hear that you would happily return and recommend us to others.

Rated 5 out of 5 stars

Excellent

Excellent, speedy customer service from Kirsty, helping with shipment issues

22 May 2026
Unprompted review
Tradewinds Oriental Shop logo

Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you were well looked after by our customer service team and will pass on your kind words.

Rated 5 out of 5 stars

A great experience.

I drove to the shop from Boston to Scunthorpe. I was not disappointed. I found everything I was looking for and a whole lot more. My overall shopping experience was great and the staff were helpful and knowledgeable.

21 May 2026
Unprompted review
Tradewinds Oriental Shop logo

Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted that after taking a long journey to our shop in Scunthorpe you thoroughly enjoyed your whole shopping experience with us. We hope you choose to return to our shop again, if not we are also online and provide UK delivery. Thank you.

Rated 5 out of 5 stars

Exellent online experience

Great range of items. Very reasonable pricing. Great after sales support

24 April 2026
Tradewinds Oriental Shop logo

Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you are enjoying our ever-expanding product range and are happy with the service that we provide.

Rated 1 out of 5 stars

I made an order with them more than a…

I made an order with them more than a week ago, it was supposed to be here by yesterday according to Yodel, but they never brought it, they lied saying they couldn't find my address, even though they have been here dozens of times before, and also their own rep. says it wasn't because of that ( i spoke to 2 differents reps there ). I relayed this morning to Kirsty from the seller's customer service, and all she did is just said she will chase it with with Yodel, but she never got back to me, and this is the end of the day now, 8 days after i amde the order. Last time i bought from Tradewinds, congratulations.

15 May 2026
Unprompted review
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Reply from Tradewinds Oriental Shop

Hi,

We're sorry to hear about your experience and understand your frustration. We appreciate that the delay and lack of updates fell short of the service you expected from us.

If there are any outstanding issues, please contact us directly and we'll be happy to help.

Kind regards,
Tradewinds

Rated 5 out of 5 stars

Fantastic shop

Fantastic shop, highly recommend. Happy returning customer 🌟🌟

12 May 2026
Unprompted review
Tradewinds Oriental Shop logo

Reply from Tradewinds Oriental Shop

Thank you for your 5* review and loyal custom, we really appreciate it. We are delighted you have enjoyed your shopping experience with us.

Rated 5 out of 5 stars

Highly recommended company

This is the first time I have bought from this company and I am delighted with the service they provided. My order was dispatched quickly and the items were well packaged. Postage was very reasonable. I highly recommend this company and I hope to do more business in the near future. Many thanks for an easy transaction.

20 April 2026
Unprompted review
Tradewinds Oriental Shop logo

Reply from Tradewinds Oriental Shop

Thank you for your 5* review. We are delighted you have made your first purchase with Tradewinds and that you are happy with the service that we provide. We really appreciate that after your positive shopping experience you would recommend us to others.

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