We booked a private tour with them to Xi'An and Dunhuang. We had professional and helpful advice from the outset and the tour was tailored to our interests. It was great to have one person who was d... See more
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Fuss free booking online. It comes with free cancellation and changes to booking if there's any change in travel plans. Staff are very responsive to email query. I was attended by its Travel Consultan... See more
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We made a 10 days private tour in China with Travel China Guide, visiting Beijing, Shanghai, Yang Tze River Cruze and Xian. We had memorables moments, All guides were kind and very flexible with our d... See more
Company replied
Tcg is absolutely top to set everything about your journey in China. They are always up to answer your questions before and after purchasing. In case (for us just one time of 5 different trains) o... See more
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Company details
Written by the company
As the largest online tour operator in China, TravelChinaGuide Tours offer many choices of holiday plans leading you to explore over a hundred worldwide destinations. Best deals on small group tours, tailor-made private tours, flight and train tickets bookings are available with guaranteed quality service.
Contact info
5F, Yu Yuan Mansion, No. 65 Nan Er Huan Xi Duan, Xi'an, 710068, Xi'an, China
- +86-29-85236688
- travel@travelchinaguide.com
- www.travelchinaguide.com
4.9
Excellent
482 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Super helpful and friendly
They are great, we booked with them tickets for the forbidden city (which are very difficult to get for occidental people) and they managed to do it in the day and time a lot that we chose.
We got in contact with them through WeChat and they replied really fast and offer us extra help to make reservation to Tiannamen square, which we didn’t know that you needede a booking in advance (free entrance).
In our case we spoke with Christina and she was great!
10 July 2024
Unprompted review
Reply from Travel China Guide Tours
Dear Marcos, Thank you for taking time to write this kind review. It gives us a big thrill to see you are satisfied with our booking service. Thank you again for choosing us. Please feel free to contact us if needed. Best regards.
Travel China Guide provides efficient…
Travel China Guide provides efficient and excellent services to make things easy for travel in China. I booked my train journeys through Travel China Guide, and everything worked perfectly. They are friendly, provide good services and quick responses for your requests/questions.
I will use their service again in the future and I’ll also recommend travellers to use Travel China Guide service to book your travel in China.
3 July 2024
Unprompted review
Reply from Travel China Guide Tours
Dear Heng, it is very nice of you to post this kind review! It is our pleasure to help you with the booking. And we are glad to see you enjoyed your trip in China. Thank you for choosing us. We look forward to serving you again! Best regards.
Travel China Guide makes it easy
Travel China Guide makes it easy. They take away all your troubles of booking. They help when you want to change things. They help when things go wrong. And everything in a pleasent friendly way. This is exactly how you want it. Just perfect.
I will use their service in the future again.
25 May 2024
Unprompted review
Reply from Travel China Guide Tours
Dear Hugo M, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here for help. Please feel free to contact us if needed. Best regards.
Wendy Lee Travel Consultant
After booking our tour with Travel China from the UK we was worried but from the day we landed to the day we left china we had no worries,stress and no shopping stops on the way.
Thank you to the travel consultant Wendy Lee
For making our visit to China the best
11 May 2024
Unprompted review
Reply from Travel China Guide Tours
Dear Elaine,
How excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It's our honor to help with booking. Thank you for trusting us. We are ready to serve you again whenever you need.
Best regards.
Customer Service
10/10 service :)
I was struggling to book train tickets for May 1st (Labour Day and the start of a five-day-long public holiday in China). I contacted Travel China Guide just a few hours before the tickets would be released. Honestly, I am so grateful to them, especially Sunny, for responding so quickly and trying their best to book the tickets I wanted. When the tickets were sold out in seconds, I was offered different options and thus we were able to book some alternative tickets. Hands down awesome customer service and I can only recommend them if you need a helping hand with booking tickets in China.
17 April 2024
Unprompted review
Reply from Travel China Guide Tours
Dear Noushin,
Thank you for taking time to write this kind review. It gives us a big thrill to see you are satisfied with our booking service. Efficient and convenient booking is what we are adept at. Thank you again for choosing us. Please feel free to contact us if needed.
Best regards.
Customer Service
Great service
The service was really good and everything went good. We booked 5 train tickets here.
11 April 2024
Unprompted review
Reply from Travel China Guide Tours
Dear Kunde,
Thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here to solve your travel problems.
Best regards.
Customer Service
Efficient Train booking services
I have made train booking through Travel China Guide and was impressed by their services. I am supposed to go to Kunming and Lijiang with my wife and two other friends in March 2024. Close to the travel dates my wife had a fall and fracture her knee. My trip has to be cancelled and Sunny Zhang is very helpful to cancel my bookings and rearranged the train bookings for my friends. I also got my refund very quickly. I will engage their service again.
Steven
20 February 2024
Unprompted review
Reply from Travel China Guide Tours
Dear Steven,
How excited to receive your approval of our service! What we strive for is top-notch service and your satisfaction. It is our honor to help you with booking. Thank you for trusting us. We are always ready to serve you again whenever you need.
Best regards.
Customer Service
Excellence
TCGT is a company you need for an “all inclusive” trip in China.
Emily arranged for us a perfect tailored itinerary based on our preferences.
Hotel, transports and guides were professional, gentle and fluent English-speaking.
We thank TCGT for such wonderful and perfect vacation in China and we highlight its services to everyone.
18 October 2023
Unprompted review
Reply from Travel China Guide Tours
Dear Fabio Digiglio,
We greatly appreciate your kind review of your lovely journey! It gives us immense joy to have your satisfaction with the trip, which is our constant pursuit. We have tour service in more than 120 countries globally and we will be happy to have a chance to serve you in the future to explore more travel destinations!
Best regards.
Customer Service
Probably the simplest way to get train tickets in China
I was a bit wary of this website which design does not seem to have been updated since the early 10s. But it's legit, and they delivered. We ended up booking several tickets through this service. There were a few communication misshaps but we've been overally happy with it.
15 July 2023
Unprompted review
Reply from Travel China Guide Tours
Dear Bastien Vaucher,
Thank you for choosing us and taking time to share your experience. It’s happy to see that your journey went smoothly in the end. Your satisfaction is what we strive for.
We are sorry to hear that there were some miscommunications with the railway staff when you were there. During the summer vacation, there is a huge customer flow at train stations and sometimes misunderstanding happens inevitably. We are always here ready to offer efficient solutions just to ensure that you have a smooth and wonderful trip. With over 20 years of experience, we are a travel company constantly upgrading our service, including our website, in order to provide our guests with an even better experience. We value your advice, which help us do better. :)
Best Regards,
Customer Service
I strongly recommend
For these last weeks (may, June 2023) I traveled alone in China. I strongly recommend to go through the Travel China Guide Tours internet site to book your train e-ticket. It is the easiest and fastest way to do it. If you have any problems you can contact them, they speak English, they are understanding. With them you can easily change or cancel your bookings. Thanks to them my trip was easy to organise day to day.
30 June 2023
Unprompted review
Reply from Travel China Guide Tours
Dear Gérard,
Thank you so much for your kind reviews and continued confidence in us! It is an honor for us to be helpful during your lovely journey in China. We are thrilled to see that your booking went smoothly and fast. We look forward to assisting you with your next vacation!
Best Regards,
Customer Service
Thank you for your great service
Thank you for your great service. Highly recommend this website.
30 June 2023
Unprompted review
Reply from Travel China Guide Tours
Dear Duc,
Thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here for help. Please feel free to contact us if needed.
Best Regards,
Customer Service
Seamless! So easy
It was an excellent service and made it really easy to book trains between Beijing and Tianjin. I really appreciated the assistance, and the ease of the website (which provided all the different options (times, trip duration, details on the stations, and photos of seats and carriages). Would highly recommend and will definitely be using this service again.
30 June 2023
Unprompted review
Reply from Travel China Guide Tours
Dear Kate,
We greatly appreciate your encouraging review! Our professional team is knowledgeable with all aspects of travel. It is our honor to provide you with a fast and convenient booking experience. Thank you again for giving us the opportunity chance to serve you. We look forward to helping with your future travels.
Best Regards,
Customer Service
Perfect booking
Tickets booking was just great. Even if it happened, that there was no train I've booked, they gave me alternative train within one hour of my scheduled!
27 June 2023
Unprompted review
Reply from Travel China Guide Tours
Dear Miso,
Very appreciate your time in sharing your booking. It is our pleasure to help you with the booking issues. Thank you for choosing us. We eagerly anticipate the opportunity to serve you again!
Best Regards,
Customer Service
Great service
I have used their service twice for booking speed rail tickets.
I made a few errors in booking, resulting in a lot of extra works for them. The team was very patient in handling my case and refund.
A very pleasant experience. I highly recommend them.
8 May 2023
Unprompted review
Reply from Travel China Guide Tours
Dear Klim,
How excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It's our honor to help with booking. Thank you for trusting us. We are ready to serve you again whenever you need.
Best Regards,
Customer Service
Ideal for business travellers
Very easy to navigate and book, even when on the move, with helpful and speedy staff. Ideal for business travellers.
31 May 2023
Unprompted review
Reply from Travel China Guide Tours
Dear DS,
Thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here for help. Please feel free to contact us if needed.
Best Regards,
Customer Service
It was my first time in China Mainland…
It was my first time in China Mainland and Travel China Guides took care of booking my Highspeed Train ticket from Beijing to Hefei. They calmly and efficiently made sure I received my ticket and direction on how to get my e-ticket when I arrived at the station. I highly recommend them!
24 May 2023
Unprompted review
Reply from Travel China Guide Tours
Dear LM,
Thank you for taking time to write this kind review. It gives us a big thrill to hear you are satisfied with our booking service. Efficient and convenient booking is what we adept at. Thanks again for choosing us. Please feel free to contact us if needed.
Best Regards,
Customer Service
I booked trains in China with TCG
I booked trains in China with TCG. It was fast and easy. Once I made a mistake and booked a wrong date – my mistake was immediately addressed, the trip cancelled and the money returned.
I recommend this company.
20 May 2023
Unprompted review
Reply from Travel China Guide Tours
Dear Martin,
Very appreciate your time of sharing your booking. It is our pleasure to help you with the booking problems. Thanks for choosing us. We look forward to serving you again!
Best Regards,
Customer Service
Beware of this company
Beware of this company. They will charge you monies for bookings, will not fulfill the booking and then will not refund the monies. DO NOT use them for train bookings etc unless you are ok with losing your monies.
2 May 2023
Unprompted review
Reply from Travel China Guide Tours
Dear Bradley,
We are deeply sorry for the unhappy experience.
You paid us USD40 on May 03, 2023 by Paypal and we made full refund to you on May 05. Paypal company confirmed that the refund was completed on May 05. If you paid with your credit card, then the refund will be returned to your card. Please double check your account, if you still haven't received it, please kindly let us know and we will contact Paypal company again to check the problems.
Tour of Xi'an and Terracotta Army
A highly enjoyable one-day tour of the Terracotta warriors and Xi'an City walls, as well as the Small Wild Goose Pagoda and Muslim Quarter.
Everything was taken care of, and Susan was an excellent, thoughtful and knowledgeable guide.
22 September 2022
Unprompted review
Reply from Travel China Guide Tours
Dear Paul,
It is so nice to read your review. Thank you for travelling with us. We will pass your praise to Susan and keep improving to be an excellent tour operator. We look forward to another chance to serve you in the near future. Wish you a good day!
Excellent, trouble-free service
I contacted Travel China Guide to help me arrange a private airport to train station transfer, train tickets between Kunming and Dali, and a 3-day solo custom private tour that included Lijiang, Xizhou, Shihgu, Yuhu, Shuhe, Baisha, Shaxi, and Tiger Leaping Gorge. Doris Chang was my contact and she was a star from the get-go: responsive, patient, professional, and thorough. Our pre-trip planning email communication was seamless. Once in China, we communicated by WeChat. Mike, my English-speaking airport to train transfer guide in Kunming was also great. Mike was friendly, professional, and made sure I got on the right train. Kevin was my Dali-based guide who took me around Xizhuo, Shaxi, and the Shizhonshan Grottoes. Alice, my Lijiang-based guide, took me around Lijiang, Yuhu, Shuhe, Shigu, and Tiger Leaping Gorge. Kevin and Alice were friendly, professional, and knowledgeable. My private driver was also excellent. Travel China Guide delivered excellent, trouble-free service. I look forward to arranging future trips with Travel China Guide. Thank you!
6 February 2020
Unprompted review
Reply from Travel China Guide Tours
Dear Newtella,
Greetings from TravelChinaGuide! Many thanks for taking your precious time and writing the review of your tour experience with us. What a delight to know that you enjoyed your private China tour to Yunnan and were satisfied with our car transfer service and train tickets booking service. From your word, we learn that not only our professional travel consultant Doris, but also our local guides met your expectation. It is always a great moments for us to receive such inspiring tour feedback. Thanks again and we look forward to another China tour with you.
Best Regards,
Customer Service
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