We booked a private tour with them to Xi'An and Dunhuang. We had professional and helpful advice from the outset and the tour was tailored to our interests. It was great to have one person who was d... See more
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Fuss free booking online. It comes with free cancellation and changes to booking if there's any change in travel plans. Staff are very responsive to email query. I was attended by its Travel Consultan... See more
Company replied
We made a 10 days private tour in China with Travel China Guide, visiting Beijing, Shanghai, Yang Tze River Cruze and Xian. We had memorables moments, All guides were kind and very flexible with our d... See more
Company replied
Tcg is absolutely top to set everything about your journey in China. They are always up to answer your questions before and after purchasing. In case (for us just one time of 5 different trains) o... See more
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Company details
Written by the company
As the largest online tour operator in China, TravelChinaGuide Tours offer many choices of holiday plans leading you to explore over a hundred worldwide destinations. Best deals on small group tours, tailor-made private tours, flight and train tickets bookings are available with guaranteed quality service.
Contact info
5F, Yu Yuan Mansion, No. 65 Nan Er Huan Xi Duan, Xi'an, 710068, Xi'an, China
- +86-29-85236688
- travel@travelchinaguide.com
- www.travelchinaguide.com
4.9
Excellent
482 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Easy and trustworthy
The train booking service worked very well. No problems at all. It took a little while to receive the confirmation but other than that it was easy to understand and we had no problems
27 April 2025
Unprompted review
Reply from Travel China Guide Tours
Dear Courtney Perez, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here to solve your travel problems. Best regards.
Excellent service, reliable and efficient
Excellent service, I booked a whole bunch of train tickets through them and everything went smoothly. They were very efficient and reliable, and my booking went through a few changes but they were able to accomodate very quickly and without a hitch. They also advised good options when some of my trains were cancelled by the train company. I highly recommend
4 April 2025
Unprompted review
Reply from Travel China Guide Tours
Dear Coline, it's very nice of you to share your ticket-booking. It gives us a great pleasure to gain your recognition. Our professional team is adept at fast and easy booking. Thank you for allowing us the chance to serve you. We are always ready to serve you again. Best regards.
Easy to book
Easy to book and also to pay (Paypal). All information about how to get into the train station and also the train is provided. If any trouble, there's is a consultant available to help you.
8 March 2025
Unprompted review
Reply from Travel China Guide Tours
Dear John, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here to solve your travel problems. Best regards.
The service provided by Wendy Lee…
The service provided by Wendy Lee (Travel Consultant): Very responsive and efficient! Although our arrival @ 0200hrs to KUNMING, she considered we were with young children and arranged the guide and driver to pick us up to our hotel for rest.
The itinerary were well informed and updated via responsive email.
We are also happy and satisfied with the service and attitude of the guide and driver.
13 February 2025
Unprompted review
Reply from Travel China Guide Tours
Dear Christine, thank you for taking time to rate our travel service. It is very delighted to have your praise for our consultant. There is nothing happier than seeing you enjoyed your trip. Thank you for giving us the chance to serve you. We look forward to traveling with you on your next vacation! Best regards from TravelChinaGuide Tours.
The service provided by Ms Christina Zhao
The service provided by Ms. Christina Zhao is excellent, efficient and straight to the point.
23 January 2025
Unprompted review
Reply from Travel China Guide Tours
Dear Choong Keong, it is very nice of you to post this kind review! It is our pleasure to help you with the booking. Thank you for choosing us. We look forward to serving you again! Best regards from TravelChinaGuide Tours.
Excellent service
Excellent service. We had requested tickets just before the New Year Bank Holiday and initially it appeared they were all sold out. However, 24 hours later they managed to secure tickets for us.
Would recommend,
26 January 2025
Unprompted review
Reply from Travel China Guide Tours
Dear Janet, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here to solve your travel problems. Best regards.
Very responsive and efficient
Very responsive and efficient! What more can I say? They got me the right train ticket as soon as they become available. Always answered with clear emails.
8 January 2025
Unprompted review
Reply from Travel China Guide Tours
Dear Andrew, thank you for taking time to write this kind review. It gives us a big thrill to see you are satisfied with our booking service. Efficient and convenient booking is what we are adept at. Thank you again for choosing us. Please feel free to contact us if needed. Best regards.
Easy to book and also to pay (Paypal)
Easy to book and also to pay (Paypal). All information about how to get into the train station and also the train is provided. If any trouble, there's is a consultant available to help you.
Only "but": booking seems to be manual so it is not "immediate", usually takes 24h to get the actual reservation.
13 January 2025
Unprompted review
Reply from Travel China Guide Tours
Dear Nicolas, thank you so much for your kind comment and considerate advice to other travelers! It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here for help. Please feel free to contact us if needed. Best regards.
Very seamless experience to book…
Very seamless experience to book tickets online, was also impressed by the efficiency and very responsive client service when I needed to change the timing after my booking. Worth recommending for sure.
2 January 2025
Unprompted review
Reply from Travel China Guide Tours
Dear Gerri Poh, how excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It is our honor to help you with booking. Thank you for trusting us. We are always ready to serve you again whenever you need. Best regards.
Very satisfied with their services
Very prompt in responses (it's like they work 24/7!), strong command of English (I was pleasantly surprised) from officers who attended to my emails. Ordering process is fuss-free and smooth. I will definitely utilize their services again if I visit China in the future.
7 December 2024
Unprompted review
Reply from Travel China Guide Tours
Dear BC, how excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It's our honor to help with booking. Thank you for trusting us. We are ready to serve you again whenever you need. Best regards.
Highly recommend travel China guide to everyone who wants to visit China
I visited Beijing in November, 2024. As you may know, many places need to reserve the entrance ticket before hand, and the most difficult to get ticket is for the Forbidden City, especially difficult for foreigners, almost impossible. Luckily, I found the travel China guide website and reserved the ticket through their service. The service is very reliable and the communication is very good. Christina even offered to help me to book the ticket for the Tiananmen Gate Tower, which is impossible to get through other channels that are only open to the Chinese citizen. Highly recommend travel China guide to everyone who wants to visit China.
20 November 2024
Unprompted review
Reply from Travel China Guide Tours
Dear Jane, thank you for taking time to write this kind review. It gives us a big thrill to see you are satisfied with our booking service. Efficient and convenient booking is what we are adept at. Thank you again for choosing us. Please feel free to contact us if needed. Best regards.
Reply from Travel China Guide Tours
Dear Norman, it is very nice of you to post this kind review! It is our pleasure to help you with the booking. And we are glad to see you enjoyed your trip in China. Thank you for choosing us. We look forward to serving you again! Best regards.
I missed my train due to delayed…
I missed my train due to delayed flight. This lady, Christina helped me to recover my ticket cost and booked another train again.. it would have been so stressful without her help. Thanks alot!!
13 December 2024
Unprompted review
Reply from Travel China Guide Tours
Dear Karen lee, how excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It is our honor to help you with booking. Thank you for trusting us. We are always ready to serve you again whenever you need. How excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It is our honor to help you with booking. Thank you for trusting us. We are always ready to serve you again whenever you need.
Bullet train tickets from Chengdu to Xi'An
Booking Bullet train tickets from Chengdu to Xi'An through Travel China Guide could not have been easier.
14 November 2024
Unprompted review
Reply from Travel China Guide Tours
Dear Helen, thank you so much for your kind comment. It is very cheerful to see you are pleased with our booking service. We strive to make booking easy and fast. Very glad to have your trust. We are always here to solve your travel problems. Best regards.
I have recently booked train tickets…
I have recently booked train tickets for an event we hosted in Beijing for 16 delegates. The service was excellent with good responses to all my queries. Christina Zhao put my mind at rest as this was the first experience of booking rail travel in China. Will definitely use them again and highly recommend.
18 October 2024
Unprompted review
Reply from Travel China Guide Tours
Dear Nisha, very appreciate your time in sharing your booking. It is our pleasure to help you with the booking issues. Thank you for choosing us. We eagerly anticipate the opportunity to serve you again! Best regards.
Fuss free booking online, helpful and attentive staff
Fuss free booking online. It comes with free cancellation and changes to booking if there's any change in travel plans. Staff are very responsive to email query. I was attended by its Travel Consultant Ms Christina Zhao. She is very professional and helpful. She is quick to proposed alternative slots when my preferred slot is fully booked. Also provided me direction guide when requested.
7 November 2024
Unprompted review
Reply from Travel China Guide Tours
Dear valued guest, how excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It is our honor to help you with booking. Thank you for trusting us. We are always ready to serve you again whenever you need. Best regards from TravelChinaGuide Tours.
WOW experience with Travel China Guide Tours
Over a period of a month used Travel China Guide Tour multiple times for information and reservations. Easy reservations for train travel or group tours, great assortment of tours, wonderful trip advisors, knowledgeable tour guides, well facilitated tours, very helpful and responsive team. Keep up the good work.
18 October 2024
Unprompted review
Reply from Travel China Guide Tours
Dear Sohail Qasim, how excited to receive your approval of our service! What we strive for is the top-notch service and your satisfaction. It is our honor to help you with booking. Thank you for trusting us. We are always ready to serve you again whenever you need. Best regards from TravelChinaGuide Tours.
I like using this website
I like using this website. It is clear and accurate
19 September 2024
Unprompted review
Reply from Travel China Guide Tours
Dear valued guest, it is very nice of you to post this kind review! It is our pleasure to help you. Thank you for choosing us. We look forward to serving you again! Best regards.
Trains, tours, advice - they are brilliant!
This company deserve a special mention as they are excellent.
I booked 3 tours through them - in Beijing and Xian - the trips were very well organised with friendly, knowledgeable guides - Lucy and Michael especially - the cars were very comfortable, one with massage seats! The tours were fascinating and thoroughly enjoyable.
I also booked a bullet train and sleeper train through them. Everything went smoothly.
I emailed them with quite a few queries and the response was always quick and very helpful. They definitely deserve 5 stars.
Our trip to China was amazing - thank you so much for all your help!
5 September 2024
Unprompted review
Reply from Travel China Guide Tours
Dear valued guest, thank you for sharing your memorable tour in China! It is very encouraging to have your satisfaction, which is also a great impetus for our improvement. We look forward to serving you on your next trip. Best regards.
Very attentive people
Very attentive people, they helped me. Especially Mrs. Susanne Yang
20 August 2024
Unprompted review
Reply from Travel China Guide Tours
Dear Teona K, thank you for taking time to write this kind review. It gives us a big thrill to see you are satisfied with our booking service. Efficient and convenient booking is what we are adept at. Thank you again for choosing us. Please feel free to contact us if needed. Best regards.
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