Travelgenio Reviews 

Hi good day, asking in your good office how's the refund your last message was April 16,2020 I need my refund please reply... This was your last message

Dear Elsa Bioc,
Ref. Booking ID: 17791358

We inform you that due to the expansion of COVID-19 most of the airlines are cancelling their flights.

If your reservation has been affected and your flight has been cancelled, we will proceed to request a refund from the airline.

Once the airline has authorised the refund, we will return the money to the payment method used when making the reservation.

We will keep you informed of the progress of the reimbursement process.

We’re sorry for the inconvenience caused.

Kind regards,
Travelgenio.com

PS. Please do not answer this e-mail.

I booked my flights with Travelgenio in December 2020. Due to pandemic they cancelled the flights in January 2021. The link provided directed me to the site saying my refund will be processed in 12 - 14 weeks!!!! I still waited patiently and now it’s already been so many weeks up!! I have been trying to reach them forever but no use. What kind of travel agency is this and why no one is taking any action against them despite so many complaints? I am a student and I have to travel back home, what am I supposed to do with limited resources? Such a shame for what they are doing to people !!

SCAMERS SCAMERS SCAMERS!!
Booked flights with them and 3 hours after the payment I still didn't receive any confirmation to my email.

After 30 minutes waiting for an agent to help me in their landline they said the payment went thru but they didn't book my seats with Iberia.

No emails to confirm the prebooking or the payment, nothing.

I've been told they would process my refund ASAP but after seen the reviews here I don't trust on them and will manage this as fraud with my bank and the police.

DON'T TRADE WITH THIS THIEVES!

l have been sending emails for more than one year. I am still waiting for my refund for the cancellation of the flight by the flight company; Should i send a legal letter to get my money back after more than one year?

Advice for any UK-based people who have been screwed over by these crooks, this is how I got my money back from them:

You can lodge a small-claims court action against them using the government website, it costs just £35 and you get the money back if you win (which of course you will, these guys are scammers). It takes a minimal amount of time and you just need their address and a couple of other bits of info which you can get off the companies house website (care of Grant Thornton I think).

You then just explain that they're not giving you your money back despite the flights being cancelled etc and the judge should rule in your favour (they did with me at least). I got paid back in full.

DON'T LET THEM GET AWAY WITH IT, TAKE ACTION, The legal system is on your side!

Bought tickets through travelgenio. Flights got cancelled. Airline informed travelgenio well in advance but Travelgenio failed to inform me.
They did not even give me a full refund

I wish I could give less then 1 star!!! They don’t even deserve that!
I don’t have to explain to everyone what these scammers are trying to do but I have wrote email after email, review after review and get the same comments as everyone else does on there review.
I have been in contact with Qantas and they assured me that travel genio have been refunded in full therefore all of us should be refunded in full! I even have a confirmation email with all the details from Qantas that I forwarded in the email to travel genio... instead of commenting on this post travel genio why don’t you email me back so we can settle this refund instead of beating everyone around the bush for a long time hoping they will give up!!!!! Do the right thing in this pandemic you SCAMMERS!!!!!! I have heard of a couple of lucky people (not many) finally getting a refund after over a year of trying so everyone DO NOT GIVE UP!

I contacted you to rebook a cancelled flight for which I received a voucher. I rebooked on Monday and I washed to pay Euro 55 which I paid in full. I never got a ticket. I follow up two days later and you’re sending me a quote for Euro 411??????
What is the meaning of this?
I’ve only been receiving loads of emails of course because none of your numbers work and I’m unable to speak with anyone.
This is tremendously ridiculous.

I'm going to do a lot of negative reviews about the company. As many times as I can. They play on top of the airline, they don't answer you, the same messages forever, I'll stay here, telling the others: don't plan any trip with them. You're going to be in the loss.

This is the worst company to ever book flights with - avoid, avoid, avoid. I booked flights to Colombia last year in January and I still haven't received a proper update or any type of compensation nor the refund I am entitled to. I keep emailing their generic customer service email (which they tell you to email in every single comment down below) and follow the link they send but this completely futile as it just says:

"The ticket you previously created with your request is already being processed. If you have any additional information to provide, please wait for us to contact you."

I have now received that response a million times yet nothing changes. I have also checked the 'status' of my refund which states that they're 'waiting for airline approval'. MY FLIGHTS WERE CANCELLED IN APRIL - surely by now they should have gotten the approval by now. I have been incredibly patient with them but this is complete joke. Will tell everyone to never book this company and will also be writing to my contacts at the press. Cheers for reading.

Still waiting for a refund, or any communication from them. Joke of a company.

Do not use this company just to save a little money.
My flights were cancelled in March 2020 and have yet to get a reclaim. It is impossible to talk to a human being and are using the pandemic has a get out clause to answer any mails or call. You have to dial a premium rate number to dial and then asks you submit your reference number for which i have letters in the reference so will not recognise it.
It is worth paying a little extra and going through the airlines.
I gave it a 1 star as i cannot put a zero star.
Additional comment
I have tried again via the email address that you sent.

As stated in the original message' the booking reference I have contains letters and not 8 digits hence the mail gets returned yet again.
Why I just cannot speak to a human without putting in a reference I don't have is truly amazing so I stand by my original review of this poor service
25/05/2025
Still not heard anything and stand by my original statement, do not use this company.

REF 17579923 £653.46 flight was cancelled, nobody informed us when you try and get feedback they send you a link, no real update whatsoever. Norwegian do not take 12weeks to refund which has been confirmed so why am i still waiting. I should get the full amount back no question. Do not reply with email customer service as all you get back is an email with a link telling you your waiting on the airline. B.S.

Don’t book any flight with them
They didn’t refund my ticket from last march until now all the time they give me email and when i sent email they reply to me you didn’t boom any ticket
I can’t upload my ticket here
When i am sending email to that email
Reply to me there is not any booking with this email but I received my reservation with this email and there is not any 8 digit number if you have another email i can send to you all details
Thanks

Got my refund for my ticket after airline had scheduled our flight. However I was so disappointed because they have taken 30 Euro for each ticket for the cancelation fees although it was not our fault. I have to be fair and give a goof feedback with 4 star.
I would have giving 10 stars if they didn't get a cancelation fee.

Regards
Ahmed

[Ticket #4126991] Booking n. XCUNNZ-17381442-its a year now and no refund yet on my booking,they send email that they are looking and then no information.Its a fraud company-never bother to book from them.
please contact me or provide me with contact details of your company.
its 850£ that the company has taken and not refunded for a year now,imagine the amount of money from all people they have looted and not returned,some legal action needs to be taken
vishwanath

It’s exactly one year today since I booked my flight that was then cancelled. They keep giving unsatisfactory replies and never issue a refund. Give me my £180 back !!!!

I have booked a one way flight for my daughter from Berlin via Moscow to New York on 29 June 2020 for 18 September 2020. They cancelled it at the end of August due to Covid. I immediately contacted Aeroflot who operated these flights and Travelgenio. I asked Travelgenio for a refund and I am still waiting for them to response. They still owe my husband £352.11 as he was the payer. This is outrageous. I will never use Travelgenio to book the flights. You cannot speak to any of the customer service people. This is irresponsible and frustrating.

Flight from Winnipeg to Whitehorse and back booked for 6 people (flight date May 2020). Flight not possible due to Covid 19. Rebooking / cancellation not possible despite travel cancellation insurance.
Flights are no longer available on travelgenio. Message: There are no bookings at this e-mail address.
Westjet as the flight operating line allows Westjet vouchers for 24 months.
Nobody cares at Travelgenio. No service available, no reaction.

I booked a flight from Manchester, UK to Stockholm, Sweden for the 28/12/2020 as well as the return flight for 03/01/2021. The flight was cancelled due to Covid. I have not been able to reach them via phone, their UK line doesn't connect, and I spent 15mins on hold to their Spanish line which disconnected before I could speak to anyone.
After extensive digging on their site I was able to request a refund on 27/12/2020, and received an automated confirmation email that this had been requested. I have heard absolutely nothing since, and am still significantly out of pocket.

I have made a complaint through Resolver, which seem to be a handling agency for Travelgenio's complaints - however this is unmanned. I have sent them all correspondence/evidence I have on the matter, and keep getting automated messages saying the booking can't be found (despite the fact that I can see it on the Travelgenio website).

No regard for the customer at all. I will be raising this further if I am not contacted promptly & provided with the full refund accordingly.