Travelgenio Reviews 

Booked a flight from nepal to Manchester for March 2020. The etihad flight was cancelled 3 days later. Still waiting for my refund despite many ignored emails. They finally messaged me saying the airline have authorised a partial refund. In fact, I rang etihad , and they had sent a full refund to travelgenio in september 2020. This still has not been transferred to me , so where is my money ?

worse company to book a flight through. due to the COVID regulations we had to change a booking. we asked virigin and the changes was suppose to be free but the company refused to change the ticket for free and wanted an extra £180, the customer service was so bad, the lady who said her name is Tatiana was shouting on the phone when I requested to speak to a manger or supervisor.
my advice is stay well clear!
Edit: here we go with the generic reply from the company! We already emailed you and still got the same reply. I honestly think this company needs to be investigated for fraud!

I made flight booking from Jeddah to cotabato. My booking code is 18517850. Yet, i received an update stating that my flight final end city and date were changed and different.
This is not fare and i need to get back my money back

PLEASE AVOID THIS PORTAL. ITS A SCAM!!!!!!!

Booked a flight with them for the 16th January....confirmation comes through saying 23rd January! Phoned them to cancel and re-book and have been charged for both flights! British Airways have said it’s up to Travel2Be/Travelgenio to refund as I’m within the 48 hour cooling off period! Would never use either of them again and I advise everyone to avoid like the plague. Operators less than helpful

Waiting 8 months for refund without any response !!
Very bad situation with this company !!! I have been waiting for a refund since March for two tickets with Turkish flights. In July 2020, travegeio sent me email with this mention (Once the airline authorises the indirect refund, we can issue the refund...).. so, I have waited 5 months, for the refund. Yesterday, I called Turkish airlines about this case .. they told me that « my tickets are completely refundable and there is no need for autorisation »..
there a big problem
Al karaishi

If I could give zero stars I would. We have been waiting for a refund since April for our Emirates flights. The airline have confirmed that it should take 5-7 days. Emirates cannot provide a direct refund and Travel2be/TravelGenio are doing nothing, not replying to emails and refusing to cooperate. Awful.

Refund for flight still awaited from April. Can't get any response from emails sent and Binter will not refund us as booked through Travelgenio! This company should be closed down

Never book with them. Im currently stuck in the UK AS my flights have been canceled and I can not get hold of them for a date change as the airlines cant do it directly through me. @travelgenio refuse to contact me in person. They give the same computer mail with no response even though they apparently handed my number to one of their operators. They do no contact whats so ever. Never trust this scam website again

The worst ever. Travelgenio is a non trusted agency. I booked a flight with them and messed up all my flight iterinary and schedules. They never answer call never answer emails and never never update you. I wish not to booked with them. The worst customer service. So please before you book with them. Read all the experiences other people had with them. Our flight is on jan 19 2021. Air canada change it to jan18 2021 but Philippine airlines stayed our flight to jan 19, 2021. Travelgenio never never hel us until now that the flight is so close. So i cancelled our booking but never never give us a reimbursement or refund. Travelgenio is the worst very close to scam.

I bought tickets to and from Rsa. The flights were cancelled by the airline and I notified Travelgenio to give me a refund. They don't even give a reply besides sending the same computer generated excuse. One year has now gone by no refund. This company is a bunch of thieves

My flight was cancelled by the airline in December 2019, I called Travelgenio to refund me and they said it would take up to 4 months to process the refund.

It has now been OVER A YEAR and still no refund. Absolutely diabolical. Do not purchase from this website.

I will be contacting IATA.

This company is fraud, I have calling this company from last 6 days and every time I call they speak in Spanish or Portuguese and say in Spanish, call 30 min after to speak in English. And the looking at review I this they are scam. Kindly refund our money. Where I could book my ticket. They shouldn’t be allowed sell airline ticket where they can’t afford to put English operator. Disgusting.

I am currently pregnant and my mom is due to travel but on a wrong date chosen by them I have contacted the customer sevice through emails multiple times through email no response they don't have a customer service number to reach out to no help no response looks like a scam. I am in a panic situation not sure how to handle this.

The Airline canceled my flight and so far I have not been rebooked nor have I had any further correspondence regarding a new flight. My son and I are stranded in the UK with no way of getting home. My connection flight within South Africa is still showing on their system which is useless to me if I cannot get from London to South Africa. VIRGIN ATLANTIC just simply say they cannot help as I booked through Travel Genio. TRAVEL GENIO does not reply to emails nor do the phone lines work. How is one meant to get home? I have emailed the TRAVEL GENIO customer service email SEVERAL times with no luck. Actually disgusted in service from BOTH Virgin Atlantic and Travel Genio. TRAVEL GENIO has left us stranded and has my money so I cannot rebook flights with anyone else. THIS COMPANY SHOULD BE BANNED FROM MAKING BOOKINGS WITH AIRLINES

I had a flight booked in August, it got cancelled a few days later, easyjet processed the refund, but travel2be/travelgenio have no recollection of any of my details, and gave me an email address that didnt even work, easyjet have sent you my money, so i need this sending on to me, its very overdue.

My flight was cancelled, they tried to get me to accept an alternative which I could not.

9 months later they've paid a partial refund without any further comms, presumably hoping I won't query where the other half of what they owed me has gone.

Wrong...

DO NOT BOOK THROUGH TRAVELGENIO!!! We booked flights via Travelgenio for British Airways flight to LA. However, due to COVID-19, BA were offering refunds for flights. We could not get a refund from BA as we booked through Travelgenio. Travelgenio have absolutely non-existent customer service and although we were sent a notification on the MyTrips section of their website saying our refund was in process, this was 5 months ago and we have not heard from them. BA are refusing to help and our insurance company also cannot help. The phone number given costs a fortune and no one ever answers! They also do not answer emails. Terrible service - please do not use them, they should be shut down!!

I purchased 2 ticked for my parents in two separate transactions. 1st ticket for £700 and they overcharged £33 on that ticket. 2nd ticket for £553 and they charged £28 extra on that. I don't understand why they have charged more than what they suppose to. I have contacted many times on the customer.service email. But it seems like you have some automated system in place and I am keep getting the same reply which doesn't make any sense. In total I have lost £61 and wasted lot of my time so I won't ever buy ticket from this company no matter how cheaper they are from others.
I don't recommend anyone to use this company and as you can see form their current rating of 2 that how bad the customer service and overall experience of other customers.