It’s always a pleasure to visit Blackwood Travelhouse . Elaine was professional and friendly as ever with lots of great tips and advice . Always my first point of call when looking for my next destina... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful staff very polite always got time for you to choose the right holiday . Have booked many holidays from the Blackwood branch Thank you Sarah Lewis for all your help with finding the right... See more
Company replied
I’ve been booking with Travel House for years and they are my go to place for great service, amazing helpful staff and mostly excellent value I’ve just booked with Kate for Mexico and she saved the... See more
Company replied
Was seen immediately a welcome off all the staff. Told Sarah what I wanted, she got me the best deal. Holiday booked for Christmas and the new year. As usual excellent service all round.
Company details
- Travel agent
- also in
- Cruise Travel Agency
- Currency exchange service
- Travel clinic
- Travel deals
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
121 High Street, Blackwood, NP12 1AD, Gwent, United Kingdom
- 01495528000
4.9
Excellent
732 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Change of plans
Due to the current situation in the Middle East,we needed to change our planned holiday. Over the course of the last week or two, I've made many visits to the shop and have seen/spoken to quite a few of the staff about this. Each and every one of them has been so patient, so helpful and so knowledgeable, I can't fault them. Elaine and her team are all fabulous! Special mention to Ruby who most of my dealings have been with, but a huge 'thank you' to each and every one of them
21 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
I found Elaine to be very helpful she…
I found Elaine to be very helpful she has aged very well just like one of my finest wines x
20 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Very experienced staff catered for all…
Very experienced staff catered for all my needs no hanging around brilliant service
19 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Always good friendly service
Always good friendly service. Each of the staff are very helpful
16 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Very informative,very polite,extremely…
Very informative,very polite,extremely helpful and professional.would highly recommend.
17 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Lovely professional staff who took the…
Lovely professional staff who took the time to help us find our holiday. We have booked with Travel House Blackwood previously and always found the staff to be really helpful which is why we go back. Thank you to all the staff.
14 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Amanda was fantastic
Amanda was fantastic, never been so easy to book a holiday! Thank you.
14 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Louise was absolutely amazing at…
Louise was absolutely amazing at sorting out our girls hen weekend away! She was very patient and got us an amazing deal. Travel house Blackwood always come up trumps when booking a amazing holiday and I would highly recommend them to anyone
11 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Warm welcome
A warm welcome into the shop followed by detailed explanation of the holiday we were booking
4 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
They listened to what I was looking for…
They listened to what I was looking for were very experienced in providing the holiday information.
11 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
I’ve booked with you a few times
I’ve booked with you a few times, staff always happy , friendly and helpful. I was able to book my holiday even though the shop was closed and on a Sunday, by a wonderful women working from home. This option is so Helpful with my busy lifestyle.
10 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
The best staff in the world work in this travel agency
Always a real pleasure to book a holiday with all the staff in this travel agency nothing is to much for them
1 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Amanda was fab excellent and spent time…
Amanda was fab excellent and spent time to explain all parts of the holiday thank you.
8 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Knowledge and welcoming
There is always a warm welcome when you enter the shop. The team are extremely knowledgeable and offer great advice about locations e.g. best place to stay, safety etc,some of which is from personal experience.
28 February 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Friendly, knowledgeable, very helpful staff
Friendly, knowledgeable, very helpful staff.Great experience made booking a holiday very easy
5 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Excellent experience and customer service.
We always deal with Elaine and she is brilliant. Trusted, reliable and can always sort any issues we might have.
I wouldn't go anywhere else. First class customer service.
5 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Elaine from travel house was very easy…
Elaine from travel house was very easy to deal with, talked me through options and gave suggestions on best solutions. Easy to book and get receipts. This is my second recent booking through travel house Blackwood and will keep using in the future
6 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
Personal service from staff in branch
Personal service from staff in branch . All alternatives for particular queries were given.
5 March 2026
Reply from Travel House - Blackwood
Thankyou for your 5 star review, we are glad that you had a good experience with us. Thankyou for booking with us and we look forward to see you again in the future!
Kind Regards
Travel House Blackwood
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.