Nicola was as cheerful and helpful as always, checking things through to make sure everything was to our liking before finalizing our details. Felt taken care of and not rushed.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service Carmen in bridgend store helped me buy skiing holiday (never been skiing before ) and advised would would should book for
Company replied
Nicola Jones who works at the Bridgend branch is our go too. We have followed Nic from other holiday companies because she knows what she's doing. Understands your needs, gives a valued opinion especi... See more
Company replied
Hi went in looking for a 4 night break with coach company the lady Nicola got books helped us choose the trip that suits us very polite lady nothing was too much trouble very social looking approach f... See more
Company replied
Company details
- #28 of 204 best companies in Travel agent
- #14 of 52 best companies in Cruise Travel Agency
- #9 of 31 best companies in Currency exchange service
- #3 of 19 best companies in Travel clinic
- #14 of 102 best companies in Travel deals
- #3 of 67 best companies in Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
8 Adare Street, Bridgend, CF31 1EJ, Mid Glamorgan, United Kingdom
- 01656662438
4.9
Excellent
478 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have booked my last few holidays with…
I have booked my last few holidays with Amie and will continue to do so, as her customer service is fantastic. She always goes above and beyond to make sure the holiday is exactly what you are looking for and get the best deal for you. Thank you Amie.
1 July 2026
Reply from Travel House - Bridgend
Thank you so much for your fantastic 5-star review! We are so pleased to hear that you've had such wonderful experiences with us and that our team has gone above and beyond for your holiday bookings. We truly appreciate your loyalty and look forward to assisting you with many more memorable trips.
Saw Nicola who was extremely helpful &…
Saw Nicola who was extremely helpful & knowledgeable about the area , went with her recommendation all dealt with professionally but in a friendly manor
8 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was extremely helpful and knowledgeable, and that you found their service professional yet friendly.
First Class booking experience
Again my second booking with Travel House Bridgend, amazing experience so helpful and informative. Time was taken to understand exactly what we were looking for and Carmen found us the perfect holiday.
4 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear that your second booking was another amazing experience. We're delighted that we could help you find the perfect holiday.
Staff aalways most welcoming
Staff aalways most welcoming. They spend time and effort to find the holiday of your choice. Staff have even stayed late to help us. Their after sales support - very important to older people - is also excellent. Never book anywhere else.
26 June 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear that our team's dedication and excellent after-sales support have made such a positive impression. We truly appreciate your loyalty and look forward to assisting you with many more holidays.
Amazing customer service
Amazing customer service, Danielle did everything to ensure our booking for 11 family members was correct down to the last detail including arranging for my unborn son to be added onto the booking, wouldn’t book anywhere else, 10* treatment
28 June 2026
Reply from Travel House - Bridgend
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Danielle looked after everything for you and made sure your booking for the whole family was all in order, right down to the smallest details. It’s great to know you felt so well supported throughout the process, especially with such an important family trip.
We’ll make sure Danielle sees your kind words — it will mean a lot to her and the team.
We look forward to helping you with your next holiday soon 😊
My wife & I popped in to look at a…
My wife & I popped in to look at a holiday in Malta & your representative Danielle was very helpful & very patience with us.
Your staff in Bridgend have always been the same every time we visit.
Thank you for your time Danielle you were a great help
27 June 2026
Reply from Travel House - Bridgend
Thank you for taking the time to leave such a kind review.
We’re really pleased to hear that you and your wife had a positive experience planning your Malta holiday, and that Danielle was able to help you both with patience and care throughout your visit. It’s always great to hear when our team in Bridgend are consistently delivering the same level of service you’ve come to expect.
We’ll be sure to pass your lovely feedback on to Danielle and the rest of the team — it will mean a lot to them.
We look forward to seeing you again soon and helping with your next trip 😊
Always great service from Travel House…
Always great service from Travel House . The staff are happy and willing to answer every question and take time to explore any extra queries the customer has. Thank you for making the start of every holiday easy !
13 June 2026
Reply from Travel House - Bridgend
Thank you for taking the time to leave such a lovely review.
We’re really pleased to hear you consistently receive great service from the team and that they take the time to answer your questions and help with any extra queries. Making the start of each holiday as smooth and stress-free as possible is exactly what we aim for.
We really appreciate your kind words and look forward to helping you plan many more trips in the future 😊
Great staff, really helpful...
The staff in Bridgend store are fantastic, always friendly, helpful and knowledgable. We wanted some help with a multicentre tour holiday of Egypt. Carmen went straight to work ringing a few comapnies and sorted an excellent package at a great price.
20 June 2026
Reply from Travel House - Bridgend
Thank you so much for your fantastic review!
We're delighted to hear about your experience with our Bridgend team. We'll be sure to pass your kind words on to Carmen, who will be thrilled to know her efforts in putting together your multicentre tour of Egypt made such a positive impression.
Providing friendly, knowledgeable service and finding the best holiday at the best possible price is exactly what we aim to do. We hope you have an amazing time in Egypt, and we look forward to helping you plan your next adventure!
great service from a friendly efficient team
The girls always go out of their way to ensure we get the exact holiday we want. we are four women wating single occupancy rooms, which can be difficult. Travel House has never failed us
16 June 2026
Reply from Travel House - Bridgend
Thank you so much for your wonderful review!
We're delighted to hear that you've had such positive experiences with our team. Finding the right holiday for a group requiring single-occupancy rooms can certainly be a challenge, so we're pleased we've been able to help you find exactly what you're looking for each time.
We really appreciate your continued trust and loyalty, and we look forward to helping you plan many more fantastic holidays in the future!
I always try and book with Bridgend…
I always try and book with Bridgend travel house as I have always had a really good service from the helpful and friendly team
16 June 2026
Reply from Travel House - Bridgend
Hi Erica
Thank you for your lovely comment, we looking forward to seeing you again soon
Excellent service from Aimee
Excellent service from Aimee. Went above and beyond to make sure we had everything we wanted and needed with our unique holiday. Will certainly book again with Travel House and Aimee.
16 June 2026
Reply from Travel House - Bridgend
Hi Linda
Thank you for your lovely comment, great to here that Aimee went above and beyond! We look forward to seeing you again soon!
Travel House Bridgend
We went to the travel house Bridgend…
We went to the travel house Bridgend They were very helpful when booking a holiday 15/06/26
16 June 2026
Reply from Travel House - Bridgend
Hi Susan
Thank you for your lovely review! Glad to hear the team were helpful in booking your holiday.
Travel House Bridgend
I found the staff friendly
I found the staff friendly, helpful,and knowledgeable,I'm pleased with the holiday that I've booked and can't wait to board the ship .
14 June 2026
Reply from Travel House - Bridgend
Mr Lloyd
Thank you for your lovely review, and booking with us at Travel House Bridgend.
Reply from Travel House - Bridgend
Hi Jayne
Thank you for your lovely review, so happy to hear that Nicola and Karly were so helpful in arranging your holiday.
Travel House Bridgend
Very polite and helpful explained…
Very polite and helpful explained everything fully nothing was too much trouble.
10 June 2026
Reply from Travel House - Bridgend
HI Jean
Thank you so much for your lovely review, very happy to hear that everything was explained, and nothing is ever too much trouble for the team.
Travel House Bridgend
Always helpful knowledgeable and giving…
Always helpful knowledgeable and giving good advice
All staff lovely
Never feel rushed to make decisions
Makes booking a holiday less stressful
Booked many times here
Thanks Nicola
10 June 2026
Reply from Travel House - Bridgend
Hi Lesley
Thank you for booking with us at Travel House Bridgend. Glad to hear you didn't feel rushed into booking and we made it less stressful for you!
Travel House Bridgend
Found us the perfect holiday at the…
Found us the perfect holiday at the right price very helpful and friendly
25 May 2026
Reply from Travel House - Bridgend
Hi Sian
Glad to hear we found you the perfect holiday! We look forward to seeing you again soon
Super helpful and a lovely staff
Super helpful and lovely staff. Aimee was amazing at sorting my holiday will definitely use again!
7 June 2026
Reply from Travel House - Bridgend
Hi Gemma
Thank you for your 5* review. Glad to hear Aimee was amazing in booking your holiday. We look forward to seeing you again soon.
Travel House Bridgend
Nicola very helpful and knowledge of…
Nicola very helpful and knowledge of the holiday resort fantastic
5 June 2026
Reply from Travel House - Bridgend
Hi Lynn
Thank you for booking with us at Travel House. Happy to hear that Nicola was helpful and her knowledge is second to none.]
Travel House Bridgend
Everything was done for me from booking…
Everything was done for me from booking the holiday to the transfers and car parking , also pages printed off with tickets . Also not having to do it on line .
4 June 2026
Reply from Travel House - Bridgend
We're so happy to hear we could make your holiday booking and arrangements seamless and stress-free. Thank you for your kind words!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.