Nicola was as cheerful and helpful as always, checking things through to make sure everything was to our liking before finalizing our details. Felt taken care of and not rushed.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service Carmen in bridgend store helped me buy skiing holiday (never been skiing before ) and advised would would should book for
Company replied
Nicola Jones who works at the Bridgend branch is our go too. We have followed Nic from other holiday companies because she knows what she's doing. Understands your needs, gives a valued opinion especi... See more
Company replied
Hi went in looking for a 4 night break with coach company the lady Nicola got books helped us choose the trip that suits us very polite lady nothing was too much trouble very social looking approach f... See more
Company replied
Company details
- #28 of 204 best companies in Travel agent
- #14 of 52 best companies in Cruise Travel Agency
- #9 of 31 best companies in Currency exchange service
- #3 of 19 best companies in Travel clinic
- #14 of 102 best companies in Travel deals
- #3 of 67 best companies in Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
8 Adare Street, Bridgend, CF31 1EJ, Mid Glamorgan, United Kingdom
- 01656662438
4.9
Excellent
478 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the initial enquiry to completion…
From the initial enquiry to completion of the booking we received a very friendly, caring and professional service.
17 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced such friendly, caring, and professional service throughout your booking process.
Another Cruise!
We love booking with Travel House and have been using them for over 20 years. The staff are all polite, welcoming and very thorough. We wouldn't dream of booking with anyone else,
24 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear that you've been a loyal customer for over 20 years and that our staff consistently provides polite, welcoming, and thorough service. We truly appreciate your trust in us.
Nicola was brilliant every time we book…
Nicola was brilliant every time we book our holiday she goes above and beyond making our holiday special credit to the company
21 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member consistently goes above and beyond to make your holidays special. We truly appreciate your kind words and loyalty.
ON ARRIVING HOME WAS DISSAPOINED AS THE…
ON ARRIVING HOME WAS DISSAPOINED AS THE PRICE WE PAID WAS QUITE A BIT MORE THAN INTERNET PRICE WHICH YOU USUALLY MATCH
19 July 2026
Reply from Travel House - Bridgend
Thank you so much for your wonderful review! We are delighted to hear that you found our team to be very helpful and professional during your experience with us.
Very helpful always book with travel…
Very helpful always book with travel house all the staff are excellent.
19 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear that you find our team excellent and helpful. We truly appreciate your continued loyalty and look forward to assisting you with your future travel plans.
Travel house staff are very welcomeing
Travel house staff are very welcomeing
And polite.always get good service of them thanks again
19 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were welcoming and polite, and that you consistently receive good service. We appreciate your kind words.
Our experience with Travel House is…
Our experience with Travel House is always first class.
We called in on the off chance of booking a holiday and Karly found us the perfect package.
She was extremely helpful and informative in meeting our needs and went above and beyond.
Definitely recommend 👌
19 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear that your experience with us is always first-class and that we could help you find the perfect package. We appreciate your recommendation!
Brilliant service
Always have a great experience booking with Bridgend Travel House, professional service and amazing knowledge. They are all so friendly.
11 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear that you always have a great experience with our professional service and amazing knowledge. We appreciate your kind words about our friendly team.
Nicola Jones who works at the Bridgend…
Nicola Jones who works at the Bridgend branch is our go too. We have followed Nic from other holiday companies because she knows what she's doing. Understands your needs, gives a valued opinion especially when booking a cruise, which deck or cabin for our needs. Always feel confident when we've booked via Nic. A huge credit to the company.
14 July 2026
Unprompted review
Reply from Travel House - Bridgend
Thank you so much for your wonderful 5-star review!
We are absolutely thrilled to hear such positive feedback about one of our team members. It's fantastic to know that you consistently feel confident and well-advised, especially when it comes to booking cruises and selecting the perfect deck or cabin. We truly value your loyalty and appreciate you highlighting their expertise and understanding of your needs. We'll be sure to pass on your kind words. We look forward to assisting you with many more memorable trips!
So helpful
Popped in to book a holiday for myself and my friends, the lady that helped me MIA was amazing going above and beyond to help me as I am 86..
She took the time to call my son and arranged the payment with him so I had an easy time in store.
Many thanks Eileen xxx
15 July 2026
Reply from Travel House - Bridgend
Thank you so much for your wonderful 5-star review! We are delighted to hear that our team went above and beyond to assist you with your holiday booking. It's fantastic to know that we could make the process easy and stress-free for you. We look forward to helping you again in the future!
Reply from Travel House - Bridgend
Thank you so much for your wonderful feedback! We are thrilled to hear that you found our travel agent very helpful. We always strive to provide excellent service.
Travel House are my go to travel…
Travel House are my go to travel agent.All staff are friendly and helpful. Nothing is too much trouble and they make booking your holiday a nice experience.
14 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff are friendly and helpful, and that booking your holiday with us is a nice experience. We appreciate your kind words.
Booking
The staff are all amazing especially Nicola who will always go that extra mile. Wouldn’t go anywhere else and would highly recommend the staff there !!
14 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear about your positive experience and that our team goes the extra mile. We truly appreciate your recommendation.
Staff listened to what we wanted
Staff listened to what we wanted, knew what was suitable, didn’t rush us into making any decisions and went through all options
5 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We're so pleased to hear that our staff listened to your needs and provided suitable options without rushing your decision. We appreciate your kind words.
The member of staff I saw was very…
The member of staff I saw was very informative and very pleasant and helped me to choose an holiday.
11 July 2026
Reply from Travel House - Bridgend
Thank you for your fantastic 5-star review! We are so pleased to hear that our staff member was informative and helpful in assisting you with your holiday choice.
Danielle dealt with our booking
Danielle dealt with our booking. She was very helpful. Very knowledgeable about the areas we were considering and if she did not know looked it up for us. Was very cheerful and polite right through the enquiries and booking. Have used Travel to book holidays in the past and will definitely be using for future bookings.
10 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review. We are delighted to hear that our colleague was so helpful and knowledgeable during your booking process. We appreciate your continued loyalty and look forward to assisting you with future travel plans.
The were very polite and went through…
The were very polite and went through all the different options for my holiday and explained different way I could pay. Very nice.
9 July 2026
Reply from Travel House - Bridgend
Thank you for your fantastic 5-star review! We are delighted to hear that our team was polite and thoroughly explained all the holiday options and payment methods available to you. We appreciate your kind words.
Well done to Aimee at Bridgend branch
Well done to Aimee at Bridgend branch,
Understood our requirements, patient and professional.
9 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member understood your needs and provided such patient and professional service. Your feedback is greatly appreciated.
Fabulous staff
All the staff are friendly and helpful
Nicola at the Bridgend store was so amazing
3 July 2026
Reply from Travel House - Bridgend
Thank you for your wonderful 5-star review! We are so pleased to hear that our team members are friendly and helpful, and that you had such a positive experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.