Travel House UK Reviews 

11,972
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, patient, and professional when organizing complex flight bookings and finding the best available deals. Many people also warmly appreciate the smooth communication, team dedication, and great prices provided throughout the entire travel planning process. Some reviewers were not happy with unexpected additional charges added to their flight tickets and experienced poor customer support interactions from certain agents. A few other people also felt that communication broke down completely when they were trying to get transparent pricing or reliable booking assistance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, noting that agents are professional, responsive, and... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and reliable support... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting smooth and stress-free experiences.... See more

Price

Customers consistently note positive experiences with price, highlighting that agents are patient and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and professional response. Friendly service. What I love most is that despite our traveling is distant and complicated about different procedures around, Travel House agent not even helped us wi... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my experience booking a flight through TravelHouseUK. Communication was smooth throughout from the moment I booked, confirmation came quickly and everything was clearly laid out, s... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars, I would! We found ourselves in a stressful situation needing an urgent flight to South Africa for my husband for a Family emergency on just three days' notice. Mark... See more

Company replied

Rated 5 out of 5 stars

Fantastic service by Joseph Baker. Helped me with finding the cheapest flight options, didn’t mind providing multiple quotes for different dates/routes. Very patient and friendly. Would recommend over... See more

Company replied


Company details

  1. Travel agent
  2. Airline ticket agency
  3. Flights search site
  4. Travel deals

About Travel House UK

Written by the company

Book Cheap flights and bargain holidays worldwide with TravelhouseUK, the Best travel agency in London UK, trusted and top rated by travellers.

Search millions of flight deals online and get Last minute flights , Cheap airfares, Charter flights, last minute holidays and low cost hotels.

We at TravelHouseUK believe in the paramount importance to keep Quality parallel to Value and strive to attain and retain clients with the same motive – provide best quality with best value.

As retail agents, we aim to connect with our clients and create not just a consumer-supplier relationship, but guard the client interests on an individual level. We work our way through providing the most affluent alternatives with varying competitive airline deals to optimal destinations on the globe.

Our 100+ member team helps us achieve our goal. There’s no stronger foundation for a true partnership with your business. We have a unique culture that ensures our people are aligned with the mindset and strategic direction of our business.

At Travelhouseuk, we believe in providing our customers with the most comprehensive and authentic feedback possible. That is why we only request reviews once a customer has completed their travels, ensuring that our clients have the full picture of their experience with us. We welcome feedback on our staff's friendliness and knowledge, as well as the smooth functioning of all travel arrangements and any issues that may have arisen during the trip.

At Travelhouseuk, we pride ourselves on our commitment to exceptional customer service. Our live call answering within 5 seconds, personalized travel managers, 24/7 emergency helpline, and triple protection for client money are just a few of the reasons that set us apart from our competitors. Additionally, our expert insider knowledge, automatic Air Miles additions, and our support for underprivileged Families initiatives make us a leader in the travel industry. Book with confidence and trust in Travelhouseuk.

Cheap Flights Business Class Flights Fly Now Pay Later Umrah Packages Cheap Flights To Zimbabwe Cheap flights to South Africa Cheap flights to Ghana Cheap flights to Nigeria Cheap flights to Pakistan Cheap flights to India Cheap flights to Philippines Latest Travel News

Top Rated Travel Agency in London UK - Travel House UK

Written by the company

Book Cheap Flights Hotels and Holidays with Best Travel Agency in London UK - Travel House UK
We're committed to our customers We have a long-standing commitment to treat all customers the way we want to be treated – with respect, Support and kindness.
Helping People Travel with Confidence
Book cheap flights, holidays, and Umrah packages with confidence. Travel House UK is ATOL & ABTA protected and trusted by thousands of happy travellers across the UK.
Real People. Real Support. Every Step of the Way.
From your first enquiry to your return home, our team is here to answer questions, solve problems, and provide the support you deserve.
Travel Built on Trust and Experience
Our customers choose us because we believe in transparency, reliability, and delivering the level of service people remember long after their trip.
Making Every Journey Easier
We understand that every traveller has different needs. That's why we take the time to find travel options that work best for you.
Committed to Great Customer Experiences
We value every customer and continually work to provide friendly service, quick responses, and a smooth booking experience from start to finish.

Hustle free flight bookings

Booking is just 5 min away

Booking is just 5 min away
Travelhouseuk is committed to excellence. Our long-standing history assures you that we deliver 100 percent satisfaction to all our customers

Contact info

Thousands Trust Travel House UK

Join our happy customers. Rated 4.8 on Trustpilot. Book today!

4.8

Excellent

TrustScore 5 out of 5

12k reviews

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1-star

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4.8

All reviews

(11,972)

1,159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adam Jones is my Trusted Travel Consultant

Adam Jones a very efficient and attentative travel consultant. These qualities makes Adam Jones able to service my travel requirements to my satisfaction.
Adam, thank you

20 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Hanway House accomodation and nature conservancy,

We're delighted to hear that your travel requirements were serviced to your satisfaction and that you found the assistance provided to be very efficient and attentive. We appreciate your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

The best travel agency

I have always used mark benson from Travelhouse. I fly alot and he always gets me the best prices...organises my assistance and is always available if you have any kind of problem. I would say travelhouse always flies the extra mile to give the best service. 👌

6 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Debra,

We are so pleased to hear about your consistent positive experiences with us! It's wonderful to know that our team goes above and beyond to ensure you receive the best service, prices, and assistance for your travels. We truly appreciate your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Great customer service

Great customer service, trusted and very reliable. I will be using the company again, top notch👍

28 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Omobolly,

We are so pleased to hear that you found our customer service great and that you trust our reliability. We look forward to assisting you again in the future!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Excellent service

Excellent service. Gordon was very helpful and ensured he understood what I required. Highly recommended.

28 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Mrs jesusa j iles,

We're delighted to hear that our team member provided such excellent service and took the time to understand your needs. We truly appreciate your high recommendation!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Great service and prompt response right…

Great service and prompt response right through the booking process

29 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Valentine Gwenzi,

We're delighted to hear that you experienced great service and prompt responses throughout your booking process. Thank you for sharing your positive feedback.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️Great Service

⭐️⭐️⭐️⭐️⭐️

I highly recommend Sheba Kanondo for all your travel needs. She has always made the booking process so easy and stress-free for me. I have dealt with Sheba on several occasions, and her service has consistently been excellent.

She is friendly, reliable, professional and always willing to help. She takes the time to make sure everything is arranged properly and keeps the whole process simple and straightforward.

Thank you, Sheba, for your excellent service and for always making my travel arrangements so much easier. I will definitely continue using your services and recommending you to family and friends! ✈️❤️

1 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Edith M,

We are so pleased to read your wonderful feedback and truly appreciate you taking the time to share your positive experience. It is fantastic to know that we have consistently made your booking process easy and stress-free. We always aim to provide friendly, reliable, and professional service, ensuring everything is arranged properly and the process remains simple and straightforward for our valued customers. We are delighted that you plan to continue using our services and recommend us to your family and friends. We look forward to assisting you with your future travel arrangements!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Good service

Good service
Quick response

29 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Beatrice,

We're so glad to hear that our service and quick response met your expectations! Thank you for your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Couldn't make it for my flight as my…

Couldn't make it for my flight as my passport was stuck @ Fedex EMA. Called Edwin 5 hours before my flight was due to depart. He worked effortlessly behind the scene with the airline. Successfully rescheduled the flight with minimal fuss.

27 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

JT Sithole,

We're so glad to hear we could assist you in such a stressful situation! It's wonderful to know we successfully rescheduled your flight with minimal fuss. Thank you for sharing your positive experience.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Sheba was very understandable

Sheba was very understandable, friendly and helpful.
It was a great service

28 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

William,

We're so pleased to hear that our team member was understandable, friendly, and helpful. Thank you for sharing your positive feedback about the great service you received.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Satisfied

Jimmy Carter was very helpful. Understood my requirements and got me good deals. The booking process was so easy and smooth. When I needed to change my ticket, he was able to assist. I definitely recommend him.

27 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Evelyn Sharara,

We're delighted to hear that our team member was very helpful, understood your requirements, and secured good deals for you. It's wonderful that the booking process was easy and smooth, and that assistance was provided when you needed to change your ticket. We appreciate your recommendation!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

I've used Travel House a few times now…

I've used Travel House a few times now and they do not disappoint. My go to guy is Frank Brown and always makes my bookings very easy. He pays attention to your request and executes it with no issues. I recently booked a flight with him for my elderly mother and he made sure he booked her for assistance and my mum's journey was a pleasant one from start to finish. Please continue the good work and will keep coming for more bookings 😆.

10 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Abigirl McIntosh,

We are delighted to hear about your positive experiences with us! It's wonderful to know that our team member consistently makes your bookings easy and pays close attention to your requests. We're especially pleased that your mother's journey was pleasant from start to finish. We appreciate your kind words and look forward to assisting you with future bookings.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Addy was very patient and helpful…

Addy was very patient and helpful throughout
Thank you so much

28 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

customer,

We are so pleased to hear that our team member was patient and helpful throughout your experience. Your kind words mean a lot to us.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Jacob Hunt

Jacob Hunt, you been handling all my booking for the past 2years "I cannot recommend Jacob Hunt highly enough! He handled every single detail of our trip, making the entire experience completely stress-free. Whenever I had a question, they responded very quickly. I will definitely use them again for my next holiday!

28 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Lawrence Wolfenden,

We're delighted to hear that your experience was stress-free and that all the details of your trip were handled so well. We appreciate your kind words and look forward to assisting you with your next holiday plans.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Luke Walker was very helpful he…

Luke Walker was very helpful he explained everything well.

17 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

CharityNzima,

We are delighted to hear that our team member provided such clear and helpful assistance. We truly appreciate you sharing your positive experience with us.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Having dealt with company many times in…

Having dealt with company many times in the past , I could see progression in experience and professionalism behind the desk. Everything was handled smoothly, swiftly and left me confident of the company service. Thank you.

27 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Ms Mabuza,

We're so pleased to hear about your positive experiences with us over time. It's wonderful to know that you've noticed the progression in our team's professionalism and that everything was handled smoothly and swiftly. We truly appreciate your confidence in our service.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 3 out of 5 stars

Because Air peace refused to accept…

Because Air peace refused to accept instmants

27 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Hi Anthony,

We think this one may have landed in the wrong place 😊

Your review is about Air Peace not accepting instalment payments, which is an airline policy rather than something TravelHouseUK controls.

You may want to direct this feedback to Air Peace so it reaches the right team.

The good news is that even if Air Peace does not offer instalments directly, we may still be able to help. Send us a WhatsApp message at 02071838525, and our team can check the payment options available through our partners, including Klarna, Super Payments and Clearpay.

We have several flexible payment options, so there may still be a way to make the booking work for you.

TravelHouseUK

Rated 5 out of 5 stars

I was assisted by Jacob from travel…

I was assisted by Jacob from travel house UK and he was great. He provided me with all the information I needed and his patience throughout the whole process helped a lot especially when you are under so much travel stress

26 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Michelle Buta,

We're happy to hear that our team member provided you with all the information you needed. We appreciate you highlighting their patience, especially during a stressful time.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Travel House Uk is a trusted entity…

Travel House Uk is a trusted entity which never disappoint on service delivery based on my 2 year experience with them.

28 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Aaron Chitsvare,

We are so pleased to hear about your positive 2-year experience with our service delivery! It's wonderful to know that we have consistently met your expectations. Thank you for your trust in us.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Marayam was fantastic perfect Customer…

Marayam was fantastic perfect Customer service and delivery of service was on point keep it up TravelHouse

17 December 2025
Unprompted review
Travel House UK logo

Reply from Travel House UK

ola adesanya,

We are so pleased to hear that you received fantastic customer service and that the delivery of our service was on point. We appreciate your kind words and look forward to assisting you again.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

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