Travel Insured International Reviews 

2,190
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 815 reviews, reviewers had a great experience with this company. Customers frequently mention that support staff members are exceptionally helpful, kind, and knowledgeable when answering policy questions before departure. People feel much more secure and relaxed during their holidays knowing they have reliable medical and travel coverage in place. However, some reviewers were not happy with the lengthy claims process and delayed financial reimbursements. A few individuals also expressed deep frustration when their unexpected trip interruption claims were ultimately denied or took months to resolve. Travelers noted that communication regarding submitted documents could sometimes be improved to avoid confusion.

What people talk about most

Claim

People report ambiguous experiences with claim processes, reflecting a stark division among customers. While... See more

Service

Consumers find service to be ambiguous, experiencing a mix of great satisfaction and intense frustration.... See more

Holidays

Customers had ambiguous experiences with holidays, reflecting a wide range of differing outcomes. While many... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide range of experiences. While many... See more

Staff

Reviewers highlight positive aspects of staff, describing representatives as knowledgeable, friendly, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It takes a while for them to kick it in after being out of the hospital. So we stayed in a hotel for 6 days until they made first class arrangements for travel, etc. Still waiting for reimbursement... See more

Company replied

Rated 4 out of 5 stars

Simon Harrison was very helpful: kind, competent, understanding. His attentiveness outshined the rest. I would give him 5 stars. However, the overall wait to get to him was almost 30 minutes, which in... See more

Company replied

Rated 4 out of 5 stars

It was an assurance knowing we were covered from the day we purchased our vacation right up until our vacation, during our vacation & travel to & from & until we were safely home. Thankfully we didn't... See more

Company replied

Rated 4 out of 5 stars

Because of a prior incident when we had to cancel a major trip but had travel insurance, we always opt in. TII is our choice. Thankfully, we have not had to submit any claims.

Company replied


Company details

  1. Travel Insurance Company
  2. Cruise Travel Agency
  3. Insurance company
  4. Travel agent

About Travel Insured International

Written by the company

With over 30 years of experience, 2,000+ partners, and 10 million+ trips protected, Travel Insured International delivers robust travel protection plans designed to fit every traveler and every trip. Whether you’re planning a family vacation, a luxury cruise, or a once-in-a-lifetime adventure, our suite of products offers flexible coverage and 24/7 non-insurance traveler support so you can travel with confidence.

Why Choose Travel Insured?

  • Customizable coverage for every trip type—family, cruise, adventure, solo travel
  • Optional Cancel or Interrupt for Any Reason bundle available on select plans
  • Pet, rental car, and adventure sports bundles to fit your lifestyle
  • 24/7 worldwide non-insurance traveler support and concierge services included on every plan
  • Fast, digital claims process and real-time support
  • Trusted by travelers for over 30 years
PROTECT YOUR NEXT TRIP

Frequently Asked Questions

Q: How much does travel protection cost?
A: The cost of our travel protection plans depends on various factors, including trip cost, travel dates, and level of coverage selected. Some of our plans can often be cost-effective for families, as children 17 and under may be included at no additional cost. It’s important to compare our plans and review the plan details to make sure the coverage meets your specific needs. If you want exact pricing, you can get a quote online at any time or contact our Customer Care team for assistance. All plans contain insurance benefits and non-insurance travel assistance services.

Q: What is the Optional Cancel or Interrupt for Any Reason Bundle?
A: The Optional Cancel or Interrupt for Any Reason Bundle allows you to cancel or interrupt your trip for reasons not otherwise covered by your plan. This option adds flexibility if something personal or unexpected causes you to change plans. You may be eligible for partial reimbursement, when the reason for cancellation or interruption falls outside the listed covered reasons. Additional cost and terms apply.

Q: What is the difference between Trip Cancellation and Trip Interruption coverage?
A: If you are not able to take your trip due to a covered reason you would file a Trip Cancellation claim. If you have already departed for your trip and have to return home for a covered reason you would file a Trip Interruption claim. See our chart for Trip Cancellation and Trip Interruption covered reasons.

Q: How do I get help or file a claim while traveling?
A: Our 24/7 Traveler Support Service is available worldwide. You can reach us at 1-800-494-9907 (U.S./Canada) or 1-603-328-1707 (International). Claims can be filed online at www.travelinsured.com/claims.

PROTECT YOUR NEXT TRIP

Enjoy a 14-Day Free Look Period on Your Travel Protection Plan

Take your time to review your plan. Travel Insured is committed to your satisfaction as a customer

When you purchase a Travel Insured protection plan, you have 14 days to review all the plan details at your own pace. If you decide the plan doesn’t meet your needs and you haven’t started your trip or filed a claim, you can cancel within this period for a full refund. This can give you the flexibility and confidence to make sure your coverage is right for you. Learn more.

Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

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4.1

All reviews

(2,190)

769 reviews in the last 12 months

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Rated 5 out of 5 stars

Good price.

Good price.

27 January 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 1 out of 5 stars

COMPANY WILL NOT PAY CLAIMS

I have used this company at least 15 to 20 times and have never had to make a claim. Four months ago, I had to cancel 2 cruises since I was in the hospital and then I was on 6 weeks of daily IV antibiotics. I send in the paperwork for my claim, did not hear anything for a few weeks. Then received email stating they received my claim and were working on it. About 3 weeks later I received an email wanting more information. I sent that in. Weeks later, I received another email requesting the same information. Do not use this company, they are no different than any other insurance company, delay, delay, delay. Do not even return calls. I understand if I was trying to cheat, but I was in the hospital, unable to walk with tubes running out of me. Still waiting for money.

18 April 2026
Unprompted review
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Reply from Travel Insured International

Dear Kenneth Yorgey,

We’re sorry to hear about your experience and the health challenges you are facing. We understand how frustrating the delays and requests for information must have been. We can confirm that this claim has now been resolved, and we appreciate your patience throughout the process.

Thank you for trusting Travel Insured International!

-Catherine

Rated 5 out of 5 stars

ALASKA CRUISE Luckily we didn't have to put the…

Luckily we didn't have to put the insurance to work. I felt very confident because a year ago Oct 2024 I got a back injury just weeks before a cruise and had to use the protection. I was recived at least 90% of my whole investment. That was great thanks. Will use your protection again in the future.

3 July 2026
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Reply from Travel Insured International

Thank you for sharing your experience. Our goal is to provide reliable coverage so you can book your trips with confidence. We look forward to serving you again whenever you are ready to plan your next vacation.

Rated 5 out of 5 stars

Easy to obtain insurance and insurance…

Easy to obtain insurance and insurance was reasonably priced.

1 July 2026
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Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 4 out of 5 stars

easy enough

easy enough to aquire my travel insurance, but will know more when I make the travel.

30 June 2026
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Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 5 out of 5 stars

Not too expensive

Lucky we didn’t have to use it but peace of mind that we had it and the price seemed reasonable.

3 December 2025
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Reply from Travel Insured International

You nailed it—the real value of travel insurance is the peace of mind. While it can feel like an extra expense when everything goes smoothly, knowing you're protected against medical emergencies, lost luggage, or trip cancellations makes it completely worth the price. Here is to more worry-free moments.

Rated 5 out of 5 stars

No stress affordable Travel insurance

It was great. Just made a phone call. Had some questions. Very knowledgeable and friendly person answered everything. I needed to know. And I had insurance a great job. No stress.

19 June 2026
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Reply from Travel Insured International

Thank you so much for the wonderful feedback! We're thrilled to hear that our team could answer your questions and make the process completely stress-free. We’re always here to help if anything else comes up!

Rated 5 out of 5 stars

Peace of Mind

Did not need the insurance, but it gave us peace of mind knowing we are covered on our trips.

28 December 2025
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Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Peace of mind

23 July 2025
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Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

I had to call about a question…

I had to call about a question regarding last luggage and the representative was very nice and patient

15 August 2025
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Reply from Travel Insured International

hank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 1 out of 5 stars

Had to cancel

Had to cancel
Was told by travel agency that I don’t get refund if insurance

Don’t have any hard copy of travel policy in my possession
What would happen should the travel agency I booked with go out of business??
Where is the policy

Would appreciate any help you could give me
Thank you

Barbara Newman-simkins

12 June 2026
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Reply from Travel Insured International

In order to better serve you please give our customer care team a call at your earliest convenience. 1-800-243-3174.

Rated 5 out of 5 stars

Easy. Secure.

Easy to set up and alter plan when necessary. Customer service was prompt and helpful. In these difficult times to travel, it helped to know we could count on Travelinsured.

21 January 2026
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Reply from Travel Insured International

Thank you so much for the wonderful review! We know how stressful travel can be right now, so our goal is to provide a seamless experience from start to finish. We are thrilled our team could give you the peace of mind you deserve. Safe travels.

Rated 5 out of 5 stars

Easy to read and understand.

Easy to read and understand.

26 June 2026
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Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 5 out of 5 stars

It was easy

It was easy, helpful and pleasant thank you!

3 July 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 5 out of 5 stars

It was easy to keep adding to it

It was easy to keep adding to it. Thankfully we did not need it.

20 July 2025
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Reply from Travel Insured International

Thank you for your positive feedback. Here is to more worry-free moments.

Rated 5 out of 5 stars

Everything is spelled out for coverage

Everything is spelled out for coverage. Done in a timely manner. Friendly reminders.

26 June 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for sharing your positive experience. We love being part of your treasured travel moments.

Rated 5 out of 5 stars

Clear policy statements and easy to…

Clear policy statements and easy to read & understand. Timing was good.

9 September 2025
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Easy to process and it gave us peace of…

Easy to process and it gave us peace of mind for our trip.

17 October 2025
Travel Insured International logo

Reply from Travel Insured International

Exactly! That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind. Here's to protecting life's precious moments together.

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