We booked our trip later in the year with Travel Junction. We have had some bad experiences with online travel agents in the past, mainly charging us a fortune as we misspelled a travellers name... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
TJ offered very competitive price. Very active and easy to make booking. No hassle. Even they change my ticket very promptly after getting my confirmation as flight timing changed.
Company replied
It’s been a pleasure to booked my flight with this company again as they are very accommodating and affordable amongst others. Can’t wait to enjoy my day flying soon and spend Xmas with family and... See more
Company replied
So far everything is great, booked Japan tickets via Travel Junction (took about 12 hours to receive e-tickets after the confirmation email). Only thing I would say it was not super obvious what inf... See more
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Company details
- #20 of 43 best companies in Flights search site
- #105 of 146 best companies in Tour operator
- #155 of 206 best companies in Travel agent
Information provided by various external sources
Traveljunction.co.uk is an online company offering online travel products and services .Traveljunction.co.uk is a part of FLIGHTS AND HOLIDAYS UK LTD (Company Reg No.: 09162028, VAT No.: 204729911). All our products are ATOL protected which means your money is safe and protected.
Contact info
Suite B2:11 Vista Centre Salisbury Road , Hounslow, TW4 6JQ, London, United Kingdom
- 02071831571
- info@traveljunction.co.uk
- www.traveljunction.co.uk
4.6
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good experience
11 August 2026
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Fair is low and service is good
10 August 2026
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Good service,after comparing the prices…
Good service,after comparing the prices it was easy to navigate and conclude my booking …..weldone !
1 August 2026
Unprompted review
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
ABSOLUTE NIGHTMARE !!
Booked a flight for my family of 6. paid in full on website obviously.
When i arrived at airport, 2 of my kids were not on the plane !!! after investigation by airline staff, travel junction hadnt paid the company in full !! you can imagine the stress at the airport with 5 little kids ! i had only 1hr before plane takeoff.. i had to pay 746£ at the airport again !!! then had to message travel junction with proof of payment, receipt, screen shot of airline screen saying they didnt get paid in full and the balance !.. travail junction apologized and said i would get re-imboursed the difference.. been over 2 weeks , still nothing !! not even any compensation for the stress and issues it coused. we hade to wait for 1hr at counter for them to understand what happened then had to pay 746£ from my own pocket, then almost missed the flight. was a nightmare. !!! WILL NEVER USE AGAIN !!!
27 July 2026
Unprompted review
Reply from Travel Junction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
Simple fast and efficient
7 August 2026
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
**Families – PLEASE think twice before booking with Travel Junction**
Families – PLEASE be very careful before booking with Travel Junction
I honestly cannot believe the way Travel Junction has handled my family booking.
I booked flights at around 2:00 AM, costing approximately £660 for the family. By around 11:00 AM — just a few hours later — I contacted them to cancel. The trip is still around two weeks away.
The airline was Air Transat, so I contacted them directly and was told that if I had booked directly with Air Transat, their 24-hour cancellation policy would apply.
I contacted Travel Junction and asked if they could waive their £75 per person cancellation charge. I was even happy to pay £75 as a flat cancellation fee for the entire family booking. I thought that was a perfectly reasonable compromise given that I had cancelled only a few hours after booking.
But no.
They insisted that it was “company policy” and charged £300 for the cancellation.
£300 out of a £660 family booking — almost HALF of the entire booking cost.
I'm sorry, but calling this “company policy” doesn't make it feel any less unreasonable. From a customer's perspective, it feels like daylight robbery.
What made it even worse was the attitude of the person I dealt with. Rather than trying to understand the situation or find a reasonable solution, I found him extremely arrogant and dismissive.
We travel a lot as a family and spend significant amounts on flights and holidays. I would have had £10,000+ of future travel business that could have gone through a company I trusted.
Instead, Travel Junction has now lost my business and my entire family's business.
And this is the part I want other families to know: when you're booking flights for a family, please be extremely careful and read every cancellation condition before paying.
Don't assume that the airline's cancellation policy will protect you when booking through an agency. In my case, I was able to speak directly with the airline, yet Travel Junction still insisted on taking £300 from a £660 family booking.
For me, this isn't about refusing to pay a reasonable cancellation fee. I was happy to pay £75 for the whole booking. It's about being charged £300 and being told essentially, “that's our company policy.”
Travel Junction has lost my trust, my family's future bookings and potentially over £10K of future business. - I work in MOTORSPORTS and guess what I travel a lot!
Families — please think twice before booking with them and make sure you fully understand their cancellation charges before you commit.
Very disappointing. I will not be using Travel Junction again, and neither will my family.
8 August 2026
Unprompted review
Reply from Travel Junction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
They honoured the price and issued the…
They honoured the price and issued the ticket reasonably quickly. No complaints.
7 August 2026
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Flight tracking and Regular Updates
Lack of flight updates and inability to track flights or delays
3 August 2026
Reply from Travel Junction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Your service is very good because I am…
Your service is very good because I am very happy
7 August 2026
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
It’s been a pleasure to booked my…
It’s been a pleasure to booked my flight with this company again as they are very accommodating and affordable amongst others.
Can’t wait to enjoy my day flying soon and spend Xmas with family and relatives.
Bravo TRAVEL JUNCTION 😍😍😍
6 August 2026
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Travel Junction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
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