JUAN PÉREZ THIS PERSON HAS BEEN VERY COURTEOUS PERFORMING OUR BOOKING TO EL SALVADOR ON DECEMBER 1, 2022. I THINK MR PEREZ IS AN ASSET FOR YOUR CORPORATION, MISS JOY. MR. PEREZ KEPT GIVING... See more
Company replied
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See what reviewers are saying
The customer service I received on Saturday the 13th was outstanding. Scarlett saved the day when my flight from Las Vegas was cancelled. Her quick work allowed me to make the rehearsal dinner and tu... See more
Company replied
Over all I'm happy with the person on the phone. She was perfect at handling my situation. I was disappointed that when I changed my flight back to the original date the company did not refund t... See more
Company replied
I had a serious dilemma. I accidentally booked the wrong return date on my flight. Marvin made it so easy to rectify my situation. He was very pleasant and very knowledgeable. We came up with s... See more
Company replied
Company details
Written by the company
Online Travel Company
Contact info
119 Crabtree Ln, 06460, Milford, CT, United States
- 1-844-833-0863
- support@travelslake.com
- www.travelslake.com
4.9
Excellent
653 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is not my first time working with…
This is not my first time working with Elena she is the best I hope you guys hire more people like her. She is very professional and respectful. I wish her the best. I'm glad I met her here the first time I flew with Spirit, I usually fly with Southwest since then I been working with her.
2 August 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
This airline is TRASH
This airline is TRASH! My daughter always has a Dam problem with them everytime she trys to use them!! They cost her to much money, an they don't even accommodate her for the inconvenience, book at your own risk!!
31 July 2022
Unprompted review
Reply from Travelslake
Hi Momo, we tried to search for your records, but couldn't find anything. Can you please help us with your booking number or confirmation code so that we can look into the issue?
-Team TS
She was great
31 July 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Good service
29 July 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Great service Santiago
26 July 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
It was good e experience and they…
It was good e experience and they worked with me to find different and better outcomes for my travel plans.
25 July 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
I am so glad I called
I am so glad I called. The woman I spoke with understood my concern and helped get my teen on my flight. Thank you so much!
23 July 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Really great!!!
21 July 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Extremely professional
I was assisted by Marvin and he was extremely professional kind and very patient with me he went beyond the call of duty to make sure that everything was done right to my satisfaction I will always call for him to assist me with my flights for now on but this is actually the second time that he has helped me and every time has been a great experience thank you Marvin for your professionalism and you’re kind And patient attitude that you had while we were figuring this out thank you thank you thank you
21 July 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
I had a serious dilemma
I had a serious dilemma. I accidentally booked the wrong return date on my flight. Marvin made it so easy to rectify my situation. He was very pleasant and very knowledgeable. We came up with something that was feasible for me. I definately will recommend to my friends. Thanks again Marvin.
19 July 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
everything was ok
everything was ok, Caty was very kind and professional also she was very polite and efficient, she gave me a good deal.
19 July 2022
Unprompted review
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Really appreciate Alena customer…
Really appreciate Alena customer service. She needs 5 star.
18 July 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
ELENA GOMEZ Was my Agent that worked…
ELENA GOMEZ Was my Agent that worked with me to reshechdul are flight last minute, she was a delight to work with . she eplaced me on a brief hold to ensure I recived all The new E mails and boarding flight conformations.
Thank you very much for being kind!
18 July 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Very satisfied with the agent Elena…
Very satisfied with the agent Elena Gomez! She really help me with all my problems with my reservation and my concerns! Very Professional with your service.
17 July 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Your agent Mr Samuel Murphy could not…
Your agent Mr Samuel Murphy could not have been more helpful
His professionalism was outstanding
Thank you
17 July 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Reply from Travelslake
Gracias por tus amables comentarios. Nos aseguramos de brindarle los mismos servicios siempre.
-Equipo TS
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