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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were let down by their experience overall. Customers frequently reported significant delays in delivery, with parcels often taking much longer than expected to arrive or not being delivered at all. Many people also expressed dissatisfaction with the customer service, noting a lack of proper response to calls, messages, and emails. Reviewers found the tracking system to be inaccurate and communication unclear, often receiving false promises about delivery status. However, some customers also noted issues with uncooperative or rude delivery personnel. Additionally, there were reports of fake delivery attempts and parcels being held at destinations without being sent out. A few other people also felt that the service failures led to financial losses and operational difficulties for their businesses.

What people talk about most

Delivery service

Reviewers express significant dissatisfaction with the delivery service, citing extremely slow delivery... See more

Service

Customers consistently express deep dissatisfaction with the service, describing it as disappointing,... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that calls are not... See more

Customer service

Reviewers highlight negative aspects of customer service, with many reporting that calls are not answered and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Very disappointing service. Calls are not being answered and emails get no response. Delivery is extremely slow. My parcel was booked on 18 December 2025 and even on 20 December 2025 it is still showi... See more

Rated 1 out of 5 stars

Doesn’t deserve one star either but thats the lowest you began with! TRAX, a pathetic and no sense of courier sense! yet they are in courier business! Deceptive, lying openly on there tracking, lazy a... See more

Rated 1 out of 5 stars

Rider threatened to come to my house and rape me after yelling at me about having too many parcels and being too busy when I asked him when he would deliver my parcel. Tried to email to complain and t... See more

Rated 1 out of 5 stars

I had an absolutely horrible experience with trax. I was supposed to have my package in two days and now it's been over a week. No clear communication. The tracking is completely innacurate. They neve... See more


1.2

Bad

TrustScore 1 out of 5

96 reviews

5-star
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1-star

No history of asking for reviews

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1.2

All reviews

(96)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

I am really disappointed with the…

I am really disappointed with the service. Every day they say delivery will take 1–2 days, but it has already been several days. I have been constantly calling, messaging, and emailing without any proper response. Very poor customer service and no timely delivery.

13 August 2025
Unprompted review
Rated 1 out of 5 stars

From karachi to Naushahro Feroze

From karachi to my destination is around 5 hours of driving I bought headphones from A4tech sadly they sent my parcel by this courier, worst experience i ever had of online shopping never happened this to me i always recieved parcel within 24 to 48 hours maximum from karachi to naushahro feroze, the parcel is reached the destination around 50 kilometers from delivery location where i am living and its been three days the parcel is reached over there but they are not delivering it yet, so suggestion to Ecommerce store owners if you want to destroy your business then use this courier service to lose your customers and i will never buy something from A4tech store directly i will always buy from daraz or other responsible stores who deliver quickly.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Worst service

Worst service. Its been more than 2 weeks and I still haven’t received my package. Everyday they say tha package is out for delivery but it never delivers

2 July 2025
Unprompted review
Rated 1 out of 5 stars

🚫 WARNING

🚫 WARNING: Don’t Use TRAX for Your Parcels – Total Fraud 🚫

Please don’t trust TRAX courier for your deliveries.

It’s been 23 days, and my parcel worth Rs. 5,000 is still missing. They’ve been fooling me with lies and fake updates all this time.

I had ordered something with great effort, and when the wrong item arrived, I returned it. But now they’ve completely lost my return parcel — and no one is taking responsibility.

Who will return my Rs. 5,000 now?

For someone struggling to earn every rupee, Rs. 5,000 is not a joke — but fraud companies like this will never understand that.

Please beware before trusting your money and items with them.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

For the past 5 months

For the past 5 months, TRAX has withheld payments for 55 successfully delivered shipments, despite all necessary documentation and proof of delivery.

We have consistently followed up with our assigned sales representative — yet we’ve received no resolution, no transparency, and no commitment to clear our dues.

23 June 2025
Unprompted review
Rated 1 out of 5 stars

We worked with trax from the last 2…

We worked with trax from the last 2 years but i was not expecting this to happen, our payments of 4 Lac are stuck from the last 3+ month our small business is totally disturbed due to inventory issues and we tried to contact through helpline, email, local office and tried many things but still we're unpaid. i saw numbers of post on instagram, facebook, linkedin etc that so many people are scammed and now some of people are connecting with eachother and creating a community against them so they get their money back, hope it works.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Scammer

Scammer, #traxscam payment nai dy rhi,koi b kaam na kare, ye fraud company ha, 🤡🤬😡

19 April 2025
Unprompted review
Rated 1 out of 5 stars

Very bad customer services

Very bad customer services. It`s been 2 months and account has not been activated at all and now I am being informed that my contact details are not valid. BRUH!! I have given you screenshots and correct details every time but they still cannot activate my account. Save your time and try other couriers. I have provided my personal details at the time of sign up. Save yourself from such a bad courier company.

14 April 2025
Unprompted review
Rated 1 out of 5 stars

if you want to brreak the hope of…

if you want to brreak the hope of busienss or want to destroy it so use trax full bad support and bad service.
only give good service to those who have good and more than 100 orders per day.

dont waste your time with that

8 March 2025
Unprompted review

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