trivago Reviews 

The Swans nest Stratford-upon-Avon
My partners 70th birthday!
Lovely hotel, very friendly helpful staff, lovely clean & spacious room!
Great location to theatres & restaurants!

We booked our accommodation through Trivago in April ‘25 for 14 nights arriving on New Year’s Eve 2025. We paid in full and had immediate confirmation.
Upon our arrival at our chosen hotel we were told that there is a problem with the booking and our booking had had to be cancelled!
Since May ‘25 the hotel had endlessly emailed Trivago to say that it was closing for refurbishment and that they couldn’t cover the whole 14 nights. The hotel graciously offered a different hotel with an upgraded room for the inconvenience and continually raised the issue with Trivago throughout 2025. Trivago neither forwarded the information to us or responded to the hotel. Eventually around December 14th our reservation was cancelled by the hotel and a full refund given. The hotel manager said that they had been so worried that we would turn up and here we were! They were now fully booked so couldn’t offer us any accommodation even for one night.
I was on the phone to the Trivago helpline for 6 hours on NYE asking to be helped with accommodation, for context I explained that I am a wheelchair user and my husband and were feeling stressed but despite promises of call backs and assistance none came, at this point logging into the Trivago booking site from our confirmation email showed our booking still live.
The hotel receptionist even found a hotel close by that had availability but Trivago wouldn’t make the booking for us. After being up since 3am we were mentally and physically exhausted, hungry, thirsty and so worried about being in debt or on the street. The next flight home wasn’t until the next night so we were proper stuck.
At 9pm our only option really was to book the available hotel and try to claim the money back, however as far as Trivago are concerned once we had confirmed that we were staying elsewhere it was even less of a priority. Now the situation is that they do not answer emails or try to resolve by phone. This has left us in serious financial trouble through no fault of our own or the original hotel. Do yourselves a favour and learn from our experience and *do not* use Trivago for accommodation.

fooling the public?
may 18/25 looking and city garden hotel in makati without b fst for 2 people basic room .AGODA £250 TRIVAGO £296 so wheres the cheapness they advertise on TV,this is misrepresentation and should be put right by trivago before they give out wrong info.

Very poor service. Booked online for same day accommodation, 2.5 hours later, no confirmation.

Called and agreed refund, booked direct with hotel.

On arrival, booking had still been made despite agreement to cancel because they couldn’t confirm.

Now I’ve paid twice and they’re using generic replies to messages, without reviewing details.

Hotel have confirmed they have not taken payment from digital card.

12094115 is my booking number.

has anybody ever got a cheaper price from trivago? I stay in hotels frequently and checked hotel trivago multiple times they are actually more expensive. Why do you keep putting your advert on the TV saying we can save money when we clearly can’t? You’re just another scam artist company

Just checked a hotel using Trivago . Said it was £125 per night, went into the website to find it was £159. Checked a few more hotels. Not one price initially given by Trivago was even close to the original price. Stay away from these sites

I booked 2 rooms for 1 night in portsmouth because i did not get any confimation email i rang the hotel to be told only one room had been booked for the night i b
needed but 2 rooms for 10 days later that i did not book, but believe the app did not put in the date i wanted. So i am now having to pay for a room i did not book or need. Rubbish app wont be using it again. Booking.com is far better

Book a hotel direct with hotel you want to stay out,the scam says it’s gives you best rate on website,but they will not direct you straight to hotel as this will save you £100’s
This also applies for flights aswell,book direct with Airline

Made a number of bookings, months in advance, only to get messages very close to the booked date, to say it's been cancelled! And whilst the supplier cancels they don't do it on the site, so you have to go in, cancel and apply for a refund!
Leaves you with nothing booked and much higher prices looking for something else.
Zero customer service. Unable to report the messages on their own website and no option to explain that it was cancelled by host/tour operator when trying to get a refund.

From transfers in Thailand, to tours in Singapore and Egypt. All planned, booked and paid months in advance, only to be cancelled with a week/10 days notice. Utter nonsense.

It's good for comparing price BUT it lacks accessible filters such as "elevator/lift".

How are you supposed to know if you can stay in a hotel without this important feature?!

Also "wheelchair accessible" is NOT the same as having an elevator!
Many hotels are not wheelchair accessible but have an elevator.
Especially in Europe in places such as London, UK and Amsterdam, Netherlands for example.

I cannot use this site properly due to no elevator filter.

I am disabled and cannot use stairs but am not in a wheelchair.

I NEED to know if there is a elevator.

Went to book a golf stay and play trip for my parents to Brocket Hall near Welwyn Garden. Price on website was +£500 for available rooms, so checked Trivago and price came up as £345 bargain! Trivago info was this was via roomsxxl who I’ve never heard of so checked their website. Search revealed no Brocket Hall, however there was a Brocket Arms with a price of £345. This is a local pub not the grand hall and lodge accomodation of Brocket Hall. So glad I checked because Trivago had absolutely no info on the accomodation to verify that it was the venue I was trying to book. This would have been extremely embarrassing and inconvenient for my elderly parents had I gone ahead with Trivago. Hang you head (and website) with shame! (and you Mr Klopp!).

I will never book with Trivago again. I didn’t receive anything after I made my booking and paid for two hotel rooms. When I got to the hotel both rooms were reserved but only one got paid for so I had to use my credit card for the other.

What a nightmare
Booked in august 2025 for 4 days for new year in Rixos old town Antalya all inclusive paid in full on booking
2 couples £1616 so not a cheap 4 days stay
Started getting requests for payment from hotel at first thought a scam so sent to a Turkish speaking friend who rang the hotel to be advised NO BOOKING FOR US although paid in full on booking
After a few emails and stressful times we had flights etc booked .I then got further requests for 100 euro per person for new year's eve gala .
The booking was made all inclusive £800 plus for 4 nights then to expect more
Sorry totally unacceptable

Booked to take my wife to London, realised straight away that I had booked the wrong date, managed to get through to JC in customer services who said he would try and get the provider to change my booking as it was literally 2 mins ago, after backwards and forwards for a week he said that I could change but it would be an extra £140, now what I originally paid plus this was way more expensive than the flexi rate on their website site, but rather than lose £250 I clicked on the link and paid it..
after a few days I received confirmation e mail, great I thought it’s at last sorted, to my horror they took the £140 but never changed the date, so I’ve now spent £390 on a £330 room that I cannot use
Now no one replies to my emails
Be really careful with these guys and always go direct to the hotel if you can

Used Trivago to book the Palace hotel in Buxton for a spa weekend through a third party, Algotel. Hotel experience was a disaster and we checked in and out in less than 30 minutes and went home. Unable to get any response from the third party, Algotel, who refused to answer any correspondence. Contacted Trivago and was basically told “ not our problem”. Awful customer service from Trivago with no interest in customer satisfaction.

Booked hotel through Trivago. Screenshotted the correct booking confirmation BUT then emails came through from Algotels for a hotel more than 30 miles away. Have been back and forth with Algotels who have promised a room in correct hotel for nearly 2 months. Have put booking in dispute and booked different hotel through booking.com.
Should’ve looked at TripAdvisor before booking with Trivago. Trivago absolve themselves from all responsibility. There are more 1 star reviews than there are actual stars in the galaxy.

The initial booking went through fine but they told me I'd get the hotel reservation confirmation 5 days pre-arrival but this never came. In fact, despite chasers and informing customer services they only sent the confirmation on the day of our arrival, by which time I'd already booked another hotel as I was taking my wife and didnt want to leave it to chance. It was first and last time I'll use them

Not sure why they have so many bad review
I’ve always been pleased

Caught them out a few times now with advertising false pricing, they will advertise a supplier who can sell you at room at say £50 but when you click its jumped to £55. Not on every transaction mind but despite sending them screen shots, they just flatly deny the information that is being presented to them. Avoid if at all possible.

Complete incompetence booked us in completely the wrong hotel. Despite having a confirmation, ruining a family get together weekend. No help what so ever. And no offer of compensation because apparently the small print says its ok to book you in somewhere completely different.
Use Booking.com a far better experience