We just completed our 4th trip through southern Spain with True Trips. They are phenomenal. Every facet of the trip is amazing, from drivers to guides, hotels and excursions. Every step of the trip is... See more
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They were helpful in crafting an itinerary for us to Greece last year. The travel agent was prompt in responding to my questions and comments and make changes after email discussions. Once we landed i... See more
Company replied
True Trips planned our trip to four Greek islands and Athens in May 2022. The arrangements were perfect, the hotels first class and the guides terrific. The service representatives were most respons... See more
Company replied
Everything went perfectly smoothly...transfers, hotels, ferries, airports. Well the hurricane was a problem but TrueTrips even helped us navigate that situation. All of our transfers were timely wit... See more
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Company details
- Tour operator
- also in
- Travel agent
Written by the company
Born following the successful course of TrueGreece, TrueTrips is a leading luxury travel company that provides personalized experiential travel to multiple destinations in Europe. We create authentic, luxury experiences that are perfectly customized to our guests' individual needs. Greece, Italy, France, Spain, Croatia, Portugal and many more European destinations await you!
Contact info
HATZIANTONIOU 25-27, 15124, MAROUSI, Greece
- 1-800-817-7098
- executive@truetrips.com
- www.truetrips.com
4.9
Excellent
172 reviews
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Communication before the trip
Communication before the trip, follow-through during the trip, availability to help resolve the “unforeseen”...and all with a very apparent smile...”Oh, we’ve done this before. No problem”. All were the highlights of our trip with True Trips!
9 November 2019
Unprompted review
Reply from TrueTrips
Robert, thank you so much for your kind words and for traveling with us once again! We firmly believe in supporting our guests from start to finish and in every way we can, which is why we always go the extra mile to ensure that their experience with us is as smooth and hassle free as possible. We hope you made some wonderful memories during your time in Greece and we look forward to welcoming you back in the near future!
I think the strongest comment I can…
I think the strongest comment I can make is the quality of the tour guides we had. They were all very knowledgeable and gave us just the right amount of information.
the only negative was trying to look up the itinerary seemed to take too many steps.
We were not involved in the organizational part, but think what you came up with was a good balance of activity and free time.
1 November 2019
Unprompted review
Reply from TrueTrips
Thank you so much for your honest feedback Bernice! We take great care to make sure that the professionals we work with are the very best in their respective fields so that our guests’ experience is nothing short of exemplary. We also appreciate you pointing out the part of your trip that we can improve upon as this is what allows us to focus our efforts and continue refining our services going forward.
Hosting your group in Greece has been an absolute pleasure and we look forward to hearing back from you when you’re ready for your next trip abroad!
Our trip was absolutely fantastic
Our trip was absolutely fantastic. Truetrips selected the islands we would visit based on our interests and they were varied and perfect.
We moved around for two weeks and every detail was flawlessly executed from transfers to ferry trips to air travel. Our favorite island was Patmos and our favorite accommodation Hotel Petra, a delightful family owned hotel with wonderful personal service and great food.
31 October 2019
Unprompted review
Reply from TrueTrips
Wow Donna! Thank you so much for this amazing review! Creating customized, perfectly executed luxury travel experiences is our specialty and we’re delighted to hear that you had such an amazing time while traveling with us through Greece. Patmos and the Petra Hotel & Suites are a fantastic option for an off-the-beaten path Greek island holiday and one we certainly recommend to anyone who wants to experience Greece at its most authentic.
Thank you again for all your kind words and we can’t wait to hear back from you to start planning your next big adventure!
Everything was just perfect
Everything was just perfect. Great job True Trips
Please do not hesitate to provide my email to anyone who wished to ask me questions about our fabulous trip.
29 October 2019
Unprompted review
Reply from TrueTrips
Thank you for your kind words Bob - we're very happy to hear that you enjoyed the trip we put together for you!
Let us know where you'd like to travel to next - we'd love to make it happen for you!
True Trips is a first class tour…
True Trips is a first class tour company. We loved our trip to Spain!This is the fourth time that we have used them and we are always happy with them. We will definitely use them again!
22 October 2019
Unprompted review
Reply from TrueTrips
It’s so great to hear that you enjoyed your trip to Spain Susan and thank you for trusting us with your holidays for the fourth time! Making sure our guests return home with nothing but beautiful memories goes to the heart of what we try to do and nothing makes us happier than hearing that we managed to do just that for all your trips. When you’re ready for your next big adventure, just let us know where to and we’ll make it happen!
TrueTrips Greece associates arranged a…
TrueTrips Greece associates arranged a trip of a lifetime for our group of eight family and friends, which included singles and couples. TrueTrips customized the trip specific to our interest with start in Athens, travel to three islands, and a family heritage visit in Peloponnese peninsula. The arrangements for our travel were outstanding from the four and five star boutique hotel, individualized tours for our group of eight, transfers, flight and ferry transportation between islands, and a private transport with driver for our three days in Peloponnese. The TrueTrips associates were highly attentive and professional, and truly arranged an amazing trip beyond measure.
13 October 2019
Unprompted review
Reply from TrueTrips
Wow Christine! Thank you so much for this amazing review! We always go above and beyond to make sure our guests experience nothing short of exemplary service, so it always a big boost to our moral when we receive such great feedback! We were delighted to hear that you enjoyed everything we put together for you during your time in Greece and it would be our pleasure to help you create more wonderful memories in the near future!
TrueTrips arranged a fun and memorable…
TrueTrips arranged an outstanding trip to Greece for our group of 16 friends. The hotels were lovely and well located. The tours were interesting and we had excellent guides. Our group has been traveling together annually for over 35 years and this trip was definitely one of our favorites. The team at TrueTrips was a pleasure to work with. They were knowledgable, listened to what we wanted and always responded promptly to our emails. Highly recommend!
8 October 2019
Unprompted review
Reply from TrueTrips
Betty, reading your kind words was a delight and thank you so much for your glowing recommendation! We always try our best to make sure that the trips we create are tailor made to the specifications of our guests and to see you describe your trip as one of your all-time favorites brought a big smile to everyone at the office!
Thank you for trusting us with your holidays and we look forward to welcoming you back and helping you plan your next adventure soon!
True Trips planned the most unbelievable trip
True Trips planned the most unbelievable 2 week trip for us in Greece. Every hotel, tour guide, driver, day trip was perfect. We highly recommend TrueTrips for a dream vacation!
6 October 2019
Unprompted review
Reply from TrueTrips
It’s so great to hear you enjoyed your trip to Greece with us Susan and thank you for this wonderful review! It’s been an absolute joy to have you travel with us and we look forward to helping you plan your next trip with us soon!
Wonderful experience
Wonderful experience! From planning through travel everything was easy and top-notch. Looking forward to using them again in the future.
3 October 2019
Unprompted review
Reply from TrueTrips
Thank you so much for this great review Kelly - hassle free and top-notch is what we do best! We’re very excited to hear that you enjoyed your time in Greece and we look forward to welcoming you back on your next adventure!
Such a memorable trip, made incredibly easy
TrueTrips prepared a wonderful trip for my wife and I for 2 weeks in Greece to celebrate our 20th anniversary. Our experience couldn't have been better! They were extremely helpful in listening to what we wanted to get out of the trip and created a customized itinerary for us that took us to all the places we wanted to go as well as found some true hidden gems for us that we would never have found on our own.
The logistics of all transfers (private cars, ferries, and domestic flights) were executed flawlessly and it became a true delight for us to wade through the crowds and find the person holding the sign with the TrueTrips logo. The drivers were extremely professional and courteous and were a delight to talk with. Really, it couldn't have possibly been any smoother. These folks have this down to an art form.
30 September 2019
Unprompted review
Reply from TrueTrips
Wow Bryan! Thank you so much for this amazing review and for trusting us to curate such a special holiday for you! We’re so happy to hear that you had a great time in Greece and that every aspect of the trip was just as you had hoped it would be. From the moment you first reach out to us to the moment you get on that plane ride back home, we try our very best to make sure that the travel experience we create for you is as close to perfect as possible so receiving feedback like yours always puts a smile on everyone’s face at the office!
If you find yourself looking for some fresh travel ideas, feel free to check out our blog at https://www.truetrips.com/blog/. When you know where you’d like to travel to next just say the word and we’ll make it happen!
Highly recommended
Every detail of our recent trip to Greece was handled beautifully. The complicated logistics we had requested were all executed flawlessly. When I had a question at 10 pm on a Sunday night, True Trips had someone staffing the phone and answered the question. When my daughter wanted to send me flowers on Mother's Day while I was traveling, True Trips made it happen. The guides and drivers were knowledgeable and personable. More telling, they shared that True Trips was the best travel company in Greece and that they were very happy to be able to work with them. True Trips was very responsive from my initial email to inquire about their service all the way through the last day of the trip. Highly recommended.
25 September 2019
Unprompted review
Reply from TrueTrips
Wow Marge! Thank you so much for this spectacular review and for your shinning endorsement! We pride ourselves in our ability to plan and seamlessly execute even the most complex trips and if there’s anything we can do to add to our guests’ happiness, we’re always willing to go the extra mile. From working with the finest professionals in their respective fields to making sure that someone is always available in the event of an emergency, we go to great lengths to ensure that the trips we create are as close to perfect as possible, so we’re very happy to hear that your experience with us reflects our efforts.
We hope you had an amazing time during your travels to Greece and we look forward to hearing back from you when you’re ready for your next adventure in Europe or any of our select destinations around the Mediterranean!
Their level of detail amazing!!!!
Their level of detail, organization and choices of hotels was amazing!! We would use TrueTrips again! We have recommended your company to several friends.
23 September 2019
Unprompted review
Reply from TrueTrips
Thank you so much for your warm words Christine and thank you for spreading the word about us! It’s so great to hear that you had a wonderful time during your trip and that everything went off without a hitch.
We would love to plan another trip for you in the future so don’t hesitate to contact us when you have an idea of where you’d like to travel to next!
We had a fantastic time in Greece…
We had a fantastic time in Greece through True Trips. All transfers went so smoothly, the hotels were each different and special in their own way and we felt it was so easy to see what we wanted to see. They were very responsive to our requests and the feel we wanted for our trip.
23 September 2019
Unprompted review
Reply from TrueTrips
Julie, thank you so much for this excellent review and for sharing your wonderful experience with us! Whenever we start working on a trip, we try our very best to make it as close to perfect as possible, and so we always take extra care to match the itineraries we create to our guests’ requests and expectations as closely as possible.
Let us know when you know when you’d like to travel to next – we’ll be delighted to create yet another amazing travel experience for you!
Second True Trip - Italy - Terrific!
I took my second True Trip this May to Italy and it was a great trip! We started in Venice, to Florence, Siena, Rome, and finally the Amalfi Coast. Throughout the entire trip True Trips guest services arranged our private tours, drivers, transfers, and hotels and we couldn’t have been more happy with the service, it was 5 star all the way.
We also had a train mix up and didn’t land where we were supposed to. I contacted True Trips and they arranged for the driver to come to us. I just feel there customer service and assistance in helping us plan our trip was terrific and will use them again in the future!
21 September 2019
Unprompted review
Reply from TrueTrips
Wow Kathleen, thank you so much for this amazing review and for trusting us with your holidays for the second time! We’re very happy to hear you had such a great time in Italy and that you experienced nothing short of top-notch service throughout your entire trip. We make it a point to ensure that our guests feel at ease and well taken care of regardless of where they’re travelling with us so if something doesn’t go as planned, you can always count on our expertise and support to get you where you need to be!
Let us know when you’re ready for your next trip abroad – we’d love to make it happen for you!
My husband found Tru Trips via google
My husband found Tru Trips via google. He reached out to them after reading their reviews and seemed like a great company to him. Through tru trips we went to Italy and Greece. We used tru trips for hotels, transfers and activities.
The start of our trip was rocky, we started in Venice. Where the transfer was not smooth, the skipper took us to the wrong hotel. We than had to carry our luggage in the heat and up stairs/bridges after traveling for 16 hours. We were not happy. Our second stop was Rome, once again our transfer took us to the wrong hotel and we had to wait around for another transfer.
Tru trips did reach out right away and try to fix it and offer some refund. Which is nice, but what they don't understand is that when someone spends nearly $20,000 dollars on a trip the same issue should not reoccur. What tru trips also doesn't understand is that money does not buy time. We lost time, that we aren't able to get back. My husband asked for them to make it up to us, so they arranged an extended hour on our sailing trip in Capri. However, that did not happen due to weather. We also missed out on a tourist site because our skipper said it was not near Capri, which i found out later it was near Capri not the Amalfi like he said. In Rome, Tru Trips did a poor job planning our schedule. Everything was jammed pack and they should have separated the Coliseum from the Vatican ( one in the morning and one in the afternoon) instead we had to rush at certain places. Also, i had to keep asking our guide to go to certain places, because according to our guide Tru Trips did not communicate what all we were supposed to see. Which i do not understand, how does a company not communicate what the guests are supposed to see and do? or how does the company not ask the guest for time preference on when they would like to go to see tourist sites? We missed the Roman Forum all together. Instead of making it up to us, all they say is they can't because of x reason or y reason.....
Instead of accommodating for these mishaps, tru trips just justifies it with excuses. We paid for a 4 hour tour in Athens, instead it was 2 hours, their excuse was our flight was delayed and also because we wanted to get to the airport 2 hours early. Which thank god we did, we waited an hour and a half for a passport check, not included checking in at the counter. However, tru trips does not care about all of this, they just want to blame us and keep our money. Also they know Greece has delayed flights all the time because when we planned this whole trip they recommend we stay in Athens due to this very issue of delayed flights. They also said the tour was shorten because when our guide asked us if she wanted to walk with us after the main sites were done, we said no. We said no, because our guide did not offer or explain any other tourist sites to go to. What is the point of paying for a tour/using a company if the client has to do all the work and keep telling the guide where to go? It is the company's responsibility to explain these things. Tru Trips said they cannot give us a partial refund because these things are out of their control. When in reality, I don't understand how they can just sit there and take money for 2 extra hours they did not earn and then penalize the clients because things were not in their control.....
I am glad i did alot of research on my own and not rely completely on a company. Which i highly recommend so that you don't have issues like us.
I am very disappointed in Tru Trips because they seemed on top of it from the get go with communication, answering questions, planning, etc. but when it came time to executing all the things we paid for, expected, they let us down a few times. I am not sure how they can say that are a customer service company, and care about a customers happiness when in reality they just justify things and penalize the clients for it. Money does not grow on trees, and we cannot buy time if they understood this than maybe our trip would have gone a lot better.
Update: 10/10/2019
Thank you for reaching back out to us via phone and email and addressing our concerns. Everything is not in your control but we do appreciate you trying to make up for the things that went wrong on our trip.
17 September 2019
Unprompted review
Reply from TrueTrips
Bhavika, we would like to start off by saying that we are truly sorry that you encountered these difficulties and we appreciate you giving us such a detailed account of things that went wrong during your trip. It is of central importance to us that our suppliers reflect the standards of service that we wish for our guests to experience and a big part of what has made us successful is the honest feedback we receive from our past guests. This is what allows us to continually evaluate and re-evaluate our suppliers so that we can make any adjustments deemed necessary and improve even more our service offering with each passing year.
Your trip was one of the rare occasions when some things didn’t go as planned, and we completely understand how this must have been a frustrating experience, but we are also confident that you thoroughly enjoyed all other parts of your trip, including your hotels and most of your transfers and guided activities.
This is not to say that the inconveniences you incurred shouldn’t matter – they do. Making sure our guests are happy and well taken care of is a key concern for us. This is the reason why we are always just a phone call away, ready to interfere in case of an emergency even outside our office’s normal working hours, and in the few cases when we can’t rectify an issue on the spot, we always try to find some way to make it up to our guests.
After conducting thorough due diligence, we have decided not only to refund you for the full amount of your transfers in Venice and in Rome as well as for half the tour you didn’t complete in Athens, but we also took it a step further to include an additional discount on your transfer service from Rome to Sorrento. We understand that money won’t make up for the time you lost, but under the circumstances, we feel it’s the least we can do for you.
Once again, we apologize that your experience with us was not as perfect as we intended it to be, but we were very happy to hear from your husband that despite the unfortunate bumps along the way you very much enjoyed a big part of your trip, and as your husband has shared you wouldn’t be averse to traveling with us again in the future. We would be delighted at the opportunity and we’re confident that your next travel experience with us will be nothing short of excellent, as is the case for the vast majority of our trips!
TrueTrips is incredible!
TrueTrips is incredible!
They make it so easy to plan any type of vacation. The hotels were amazing and within my budget. The transfers and guides made everything seamless. They had excellent restaurant recommendations as well. I had a wonderful time in Greece and I will use them again for future trips!
31 August 2019
Unprompted review
Reply from TrueTrips
Wow Matt! Thank you so much for your kind words and generous praise! We make it a point to partner with the finest professionals in their respective fields and it is so great to hear that you enjoyed everything we put together for you.
Nothing makes us happier than learning that you had an amazing experience with us, and we look forward to helping you plan your next trip to one of our many destinations around Europe and the Mediterranean very soon!
We have traveled with them twice so far…
We have traveled with them twice so far and plan to travel with them again. They are amazing band make everything simple.
I highly recommend them.
We did Greece and Italy. They pick amazing activities and the people they source are top notch. They make transfers and such so simple. The hotels they partner with are the best.
27 August 2019
Unprompted review
Reply from TrueTrips
Ben, thank you so much for your generous praise and for trusting us with your holidays for the second time! Making sure our partners live up to the high standards that we want you to experience is very important to us and we take very good care to select only the ones that are at the top of their respective fields. Thank you for choosing to travel with us again and we look forward to helping you plan your next trip in the near future!
An incredible trip
An incredible trip. They took care of everything. Great communication. Thank you TrueTrips for all your hard work
24 August 2019
Unprompted review
Reply from TrueTrips
Thank you so much for your kind words Philip! We’re very happy to hear that the trip we planned for you was such an amazing experience and that everything went off without a hitch! Thank you for travelling with us and we look forward to helping you plan you next adventure soon!
Top notch service
Our trip to Greece this year was the first time we’d worked with TrueTrips and we were a bit concerned about the upfront payments and the contract, but our concerns were unfounded. We had the best vacation of our lives and kept saying how glad we were to have such fabulous service! TrueTrips planned and arranged everything beautifully and there wasn’t a single hitch or issue. I can’t imagine what our experience would have been if we’d gone on our own and we didn’t want to do a bus tour with someone else’s itinerary. TrueTrips offers the best of both worlds! I highly recommend this company.
20 August 2019
Unprompted review
Reply from TrueTrips
Wow Nancy! Thank you so much for your thoughtful review and for your heartfelt endorsement! It’s not uncommon for people to feel the way you did before your first trip with us and we completely understand being skeptical about paying for anything upfront. Making this choice can be somewhat of a leap of faith, and we see it as our responsibility to make you feel that your trust in our team and in our company is well founded. This is the mindset with which we approach every one of our trips from start to finish, and nothing makes us happier than hearing that we were able to meet, or even exceed your expectations on your first trip with us! We owe at least part of our success to the stories people tell about us, so we would like to thank you again for sharing your experience and we would welcome the opportunity to help you plan your next adventure in the near future!
The quality of the travel was Excellent…
The quality of the travel was Excellent in terms of hotel, transfer and guide , and the process . I recommend highly if anyone wants to travel with style.
14 August 2019
Unprompted review
Reply from TrueTrips
Thank you for this great review Kazumi! We’re delighted to hear that your trip was nothing but smooth sailing and that you enjoyed everything we put together for you! We’d love to have you with us again, so when you know where you would like to travel to next just let us know and we’ll make it happen!
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