Truprint Reviews 

11,820
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Ordered 2 books as Xmas presents. They came late....not Trueprints fault..neither were correct and one had glue from the envelope on the front. Titles were not there on one and the original text slot... See more

Rated 4 out of 5 stars

Generally good deals. Enlargements sent out in flimsy thin card envelopes is frustrating. Never know if orders will arrive undamaged. Not an environmentally focused company when I see the amount of wa... See more

Rated 5 out of 5 stars

Reliable as always, fast delivery, well packaged and excellent quality. Digital images are great, but we still love to keep our very special memories in print albums. Knowing that they’re safe online... See more

Company replied

Rated 5 out of 5 stars

have ordered many large amounts off photos from you over the years....holidays, special events..nights out... quickly down loads easy editing of individual photos...special discount..always welcomed..... See more

Company details

  1. Photo printing service

Information provided by various external sources

Upload your photos, order digital prints and create personalised photo gifts all at great prices. Looking after the UK's photo memories for 30 years.


Contact info

3.7

Average

TrustScore 3.5 out of 5

12k reviews

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3.7

All reviews

(11,820)

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Rated 3 out of 5 stars

4 mugs

Quality of the photos very good. Quality of mug not so good as the inside stains easily. Easy to set up. Nicely quick delivery.

7 May 2019
Unprompted review
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Reply from Truprint

Hello.

Thank you for your comments.

If you ever have issues with an order please feel free to contact us at Hello @truprint.co.uk with the order information and we'll to our best to resolve this issue for you.

Kind regards
Truprint Team

Rated 5 out of 5 stars

It’s a great website

It’s a great website. Easy to use I do my own picture book and love that I don’t get restricted to set page options. The delivery is fast and the quality of the books is great. Keep it up truprint. Oh and they save and store your photos too .

2 May 2019
Unprompted review
Rated 2 out of 5 stars

Great quality book, with poor online editing software

I ordered 5 photobooks 30cm x 30cm, lay-flat, ranging from about 50 pages to 100 pages.

Pros:
- Quality of the book is excellent
- Even with 100 pages, the book feels firm and well bound

Cons:
- When creating the books there is a dotted line that runs just inside the edge of the page & there is text saying: "Photo areas and text outside of the dotted lines MAY NOT print". This is very frustrating as you don't know if it will print or not. In some cases I went beyond the dotted line, so the photo was still visible on my computer & it chopped large parts of the photo off. In other cases I was very careful and stayed within the dotted line and it still chopped parts of the photo off. Very annoying! (if it wasn't for this problem I would have rated 4 stars).
- The online software is quite "clunky" to use. It has a very annoying feature where it tries to help you place photos by lining them up with other photos on the page. If you have more than 3 or photos on the page then this is a really awful feature, as you are not able to place the photo where you want as it keeps getting moved to be in line with another photo.
- It would be a HUGE improvement if you could move the photos around on the screen with the arrow keys, to help fine-tune your placements. 'Photobox' do this and it makes a big difference for speed and quality of the creation.
- It would be nice if you could copy the layout of one page and use that as a template for other pages. I wanted several pages with 12 photos on & I had to create the template every single time. It would be great if you could just create it once and then copy it to other pages. (I know other photobook companies do this & it is a great feature)

2 May 2019
Unprompted review
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Reply from Truprint

Hello

Thank you so much for your feedback we take this very seriously and are always looking or a way to improve the users experience, and I've already forward this information to our web developers to be looked into.

Thank you
Chris
Truprint Team

Rated 5 out of 5 stars

have ordered many large amounts off…

have ordered many large amounts off photos from you over the years....holidays, special events..nights out... quickly down loads easy editing of individual photos...special discount..always welcomed...so a thank you... mr K. McGriele...well done....!

1 May 2019
Unprompted review
Rated 5 out of 5 stars

I trust Truprint

On this order everything I asked for was done and sent quickly and safely. My original photo's were old and I scanned them into the computer, but they were reproduced much better than I expected, and feel I can trust Truprint with even delicate orders.

1 May 2019
Unprompted review
Rated 5 out of 5 stars

Always pleased with truprint

I use truprint all the time for my prints and in the past have made photo books, cushions and a keyring.
This is the first canvas I have had made by truprint and I'm delighted with it. It's well made, the colours are bright and the picture is sharp. Looks fabulous on my wall.
Service was excellent and arrived sooner than expected.
With a half price voucher this was excellent value for money.

1 May 2019
Unprompted review
Truprint logo

Reply from Truprint

Hi Sarah,

Thank you for your feedback. We are glad to see you have been pleased with all your Truprint orders so far!
Be sure to keep an eye on our deals page for more great offers!

Kind regards
Zoe
Truprint Team

Rated 1 out of 5 stars

Avoid wasting your time and go elsewhere

After getting our wedding photographs, we wanted to print them. Spent two hours editing the photographs I uploaded. Went to add them to my cart and the website froze and then took me back to the homepage when it restarted. Edited photographs not saved. Absolute waste of time and considering this is the company's prime business, I am not sure how they operate. Somehow they managed to move into digitilisation after having specialised in developing film for many years. Goodness knows how they survive if the website cannot perform simple functions.

30 April 2019
Unprompted review
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Reply from Truprint

Hello Anna.

Thank you for your comments and I'm so sorry you've had some issues with the website we've not been made aware that there have been any problems but i can assure you we monitor the site daily for any issues.

Please feel free to contact our customer service team at hello@truprint.co.uk so we may offer some helpful tips that may improve your online experience.

Kindest regards
Chris
Truprint Team

Rated 5 out of 5 stars

Really impressed with and grateful to…

Really impressed with and grateful to the folks who work in customer services for expediting my order so that it arrived in time for my son’s 10th birthday. I certainly will use this awesome company again, especially as the quality of photos was excellent too. Thank you truprint!

30 April 2019
Unprompted review
Truprint logo

Reply from Truprint

Hi Nour,

Thank you for your feedback. We are very pleased to see you were happy with your order and that the team were able to help get it to you in time for your sons birthday. Hope he had a great day!

Look forward to serving you again in the future!

Kind regards
Zoe
Truprint Team

Rated 3 out of 5 stars

Good product sent to the wrong place.

The photobook itself was fine, but as the post code had recently changed for the recipient's address I had the incorrect one.
This would have been OK, as the post people are aware of this problem, but Truprint took it upon themselves to go by the post code and change the actual address I had given, even though the postcode I had now covered 10 houses on the next road!
As a result the delivery went to the wrong address and the intended recipient eventually had to collect it from the local post office, so not good.
Otherwise all satisfactory.

30 April 2019
Unprompted review
Truprint logo

Reply from Truprint

Hello.

Thank you for your comments.

If you ever have issues with an order please feel free to contact us at Hello @truprint.co.uk with the order information and we'll to our best to resolve this issue for you.

Kind regards
Truprint Team

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