Ordered 2 books as Xmas presents. They came late....not Trueprints fault..neither were correct and one had glue from the envelope on the front. Titles were not there on one and the original text slot... See more
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Generally good deals. Enlargements sent out in flimsy thin card envelopes is frustrating. Never know if orders will arrive undamaged. Not an environmentally focused company when I see the amount of wa... See more
Reliable as always, fast delivery, well packaged and excellent quality. Digital images are great, but we still love to keep our very special memories in print albums. Knowing that they’re safe online... See more
Company replied
have ordered many large amounts off photos from you over the years....holidays, special events..nights out... quickly down loads easy editing of individual photos...special discount..always welcomed..... See more
Company details
Information provided by various external sources
Upload your photos, order digital prints and create personalised photo gifts all at great prices. Looking after the UK's photo memories for 30 years.
Contact info
York Labs, Brunel Road, , TQ12 4UH, Newton Abbot, United Kingdom
- 01626 322007
- hello@truprint.co.uk
- www.truprint.co.uk
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4 mugs
Quality of the photos very good. Quality of mug not so good as the inside stains easily. Easy to set up. Nicely quick delivery.

Reply from Truprint
Really pleased with my photo book
It’s a great website
It’s a great website. Easy to use I do my own picture book and love that I don’t get restricted to set page options. The delivery is fast and the quality of the books is great. Keep it up truprint. Oh and they save and store your photos too .
Very good value and exceptionally quick…
Very good value and exceptionally quick delivery. Easy to use with good special offers.
Great quality book, with poor online editing software
I ordered 5 photobooks 30cm x 30cm, lay-flat, ranging from about 50 pages to 100 pages.
Pros:
- Quality of the book is excellent
- Even with 100 pages, the book feels firm and well bound
Cons:
- When creating the books there is a dotted line that runs just inside the edge of the page & there is text saying: "Photo areas and text outside of the dotted lines MAY NOT print". This is very frustrating as you don't know if it will print or not. In some cases I went beyond the dotted line, so the photo was still visible on my computer & it chopped large parts of the photo off. In other cases I was very careful and stayed within the dotted line and it still chopped parts of the photo off. Very annoying! (if it wasn't for this problem I would have rated 4 stars).
- The online software is quite "clunky" to use. It has a very annoying feature where it tries to help you place photos by lining them up with other photos on the page. If you have more than 3 or photos on the page then this is a really awful feature, as you are not able to place the photo where you want as it keeps getting moved to be in line with another photo.
- It would be a HUGE improvement if you could move the photos around on the screen with the arrow keys, to help fine-tune your placements. 'Photobox' do this and it makes a big difference for speed and quality of the creation.
- It would be nice if you could copy the layout of one page and use that as a template for other pages. I wanted several pages with 12 photos on & I had to create the template every single time. It would be great if you could just create it once and then copy it to other pages. (I know other photobook companies do this & it is a great feature)

Reply from Truprint
have ordered many large amounts off…
have ordered many large amounts off photos from you over the years....holidays, special events..nights out... quickly down loads easy editing of individual photos...special discount..always welcomed...so a thank you... mr K. McGriele...well done....!
I trust Truprint
On this order everything I asked for was done and sent quickly and safely. My original photo's were old and I scanned them into the computer, but they were reproduced much better than I expected, and feel I can trust Truprint with even delicate orders.
Always pleased with truprint
I use truprint all the time for my prints and in the past have made photo books, cushions and a keyring.
This is the first canvas I have had made by truprint and I'm delighted with it. It's well made, the colours are bright and the picture is sharp. Looks fabulous on my wall.
Service was excellent and arrived sooner than expected.
With a half price voucher this was excellent value for money.

Reply from Truprint
brilliant service
Very pleased with the photo book, the process was quite easy to follow and the quality is exceptional.
Very prompt service
Avoid wasting your time and go elsewhere
After getting our wedding photographs, we wanted to print them. Spent two hours editing the photographs I uploaded. Went to add them to my cart and the website froze and then took me back to the homepage when it restarted. Edited photographs not saved. Absolute waste of time and considering this is the company's prime business, I am not sure how they operate. Somehow they managed to move into digitilisation after having specialised in developing film for many years. Goodness knows how they survive if the website cannot perform simple functions.

Reply from Truprint
Very reliable site.
I ordered some personalised travel mugs…
I ordered some personalised travel mugs which arrived on time. The images came out really well and the mugs keep drinks hot for at least a couple of hours if not longer.
Very satisfied with quality of goods…
Very satisfied with quality of goods received. Easy to use website. Lots of offers available
Delivered promptly and in good…
Delivered promptly and in good condition. Very happy to have photos printed by Trueprint
Really impressed with and grateful to…
Really impressed with and grateful to the folks who work in customer services for expediting my order so that it arrived in time for my son’s 10th birthday. I certainly will use this awesome company again, especially as the quality of photos was excellent too. Thank you truprint!

Reply from Truprint
I have brought from Trueprint before
I have brought from Trueprint before. It is easy to buy from them and their items are really good quality. I would recommend them to anyone
Good product sent to the wrong place.
The photobook itself was fine, but as the post code had recently changed for the recipient's address I had the incorrect one.
This would have been OK, as the post people are aware of this problem, but Truprint took it upon themselves to go by the post code and change the actual address I had given, even though the postcode I had now covered 10 houses on the next road!
As a result the delivery went to the wrong address and the intended recipient eventually had to collect it from the local post office, so not good.
Otherwise all satisfactory.

Reply from Truprint
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