Truprint Reviews 

11,820
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

Ordered 2 books as Xmas presents. They came late....not Trueprints fault..neither were correct and one had glue from the envelope on the front. Titles were not there on one and the original text slot... See more

Rated 4 out of 5 stars

Generally good deals. Enlargements sent out in flimsy thin card envelopes is frustrating. Never know if orders will arrive undamaged. Not an environmentally focused company when I see the amount of wa... See more

Rated 5 out of 5 stars

Reliable as always, fast delivery, well packaged and excellent quality. Digital images are great, but we still love to keep our very special memories in print albums. Knowing that they’re safe online... See more

Company replied

Rated 5 out of 5 stars

have ordered many large amounts off photos from you over the years....holidays, special events..nights out... quickly down loads easy editing of individual photos...special discount..always welcomed..... See more

Company details

  1. Photo printing service

Information provided by various external sources

Upload your photos, order digital prints and create personalised photo gifts all at great prices. Looking after the UK's photo memories for 30 years.


Contact info

3.7

Average

TrustScore 3.5 out of 5

12k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.7

All reviews

(11,820)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wedding Photo Book

I made a photo book with photos from our wedding. Easy to follow instructions and our photo book was delivered in good time. We were very happy with the book, really good quality. We would definitely use Truprint again.

16 May 2019
Unprompted review
Rated 5 out of 5 stars

I use Truprint regularly for photo…

I use Truprint regularly for photo books & prints - I find the process simple to use, the quality of the product good & prices fair (esp when you score a discount code!). I’d like to see a wider choice of gift products in the range - I’ve used all the ones you have!)

16 May 2019
Unprompted review
Truprint logo

Reply from Truprint

Hi Nicky,

Thank you for your feedback and for being a top customer! We are very pleased to see you have been happy with your orders and we hope to continue to serve you in the future!
Be sure to keep an eye on our discount page for more great offers!

Kind regards
Zoe
Truprint Team

Rated 5 out of 5 stars

Excellent

Excellent quality of photo on excellent quality travel mug. Ideal present.....even for yourself!

16 May 2019
Unprompted review
Rated 5 out of 5 stars

really excellent service

really excellent service. Fast delivery, easy to use site, fair price point. We also used them for thank you cards when my daughter was born.

16 May 2019
Unprompted review
Truprint logo

Reply from Truprint

Hi Ryan,

Thank you for your kind feedback! We are glad to see you have been pleased with your orders and we hope to serve you again soon!

Kind regards
Zoe
Truprint Team

Rated 5 out of 5 stars

Fantastic quality

Fantastic quality. Poster of flowers taken in Amsterdam needed to be large and I am so happy with the results as the colours are vibrant and paper printed on thick and sturdy. Excellent price too. Delighted

16 May 2019
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, reasonably priced & delivery when it said it would be delivered. Product (mug in this case) came out just the way it looked on screen & was very well received as it was a present - what is not to like?

16 May 2019
Unprompted review
Rated 4 out of 5 stars

Excellent service

Excellent service, easy to order and deliveries always prompt. Good quality products.

16 May 2019
Unprompted review
Truprint logo

Reply from Truprint

Hi Michelle,

Thank you for your kind words! We are glad to see you have been happy with our service and products and hope to serve you again in the future.

Kind regards
Zoe
Truprint Team

Rated 1 out of 5 stars

Can't believe after my 'terrible'…

Can't believe after my 'terrible' review on trust pilot AND your 'apology ' you send me an email from trust pilot asking for my review! Just about sums up your hopeless company .... don't trust Trueprint, the quality of prints was awful, had full refund....that is all I will say this time. Read my previous review 'Terrible'

16 May 2019
Unprompted review
Truprint logo

Reply from Truprint

Hello

And thank you for your comments.

The automated emails asking you to review are sent out through an automated service, we don't manually send this to you.

Thank you for your feedback.

Regards
Chris
Truprint Team

Rated 4 out of 5 stars

Wasteful company, environmentally unaware!

Generally good deals. Enlargements sent out in flimsy thin card envelopes is frustrating. Never know if orders will arrive undamaged. Not an environmentally focused company when I see the amount of wasted photo paper sheets that are included in each order. The details on these sheets are not necessary I am sure. Subscribe emails seem very sporadic and only really come or are triggered after an order.

16 May 2019
Unprompted review
Rated 2 out of 5 stars

This 2 star review is regarding…

This 2 star review is regarding quality, not service. Colours changed to much darker half way through the order. Some looked filtered but they were not. Disappointed

16 May 2019
Unprompted review
Truprint logo

Reply from Truprint

Hello Maggie

Thank you so much for your comments.

If you would please contact us with your order details at hello@truprint.co.uk We'd love to see how we can remedy this for you moving forward.

Kind regards
Chris
Truprint Team

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