I was at a crossroads not knowing which care homes were suitable for respite care for my partner who suffers from lewybody dementia. This was the first time I so urgently needed a break from my caring role as I have been in a caring position for around six years, without a break. I just needed somewhere that was suitable for him where he would be safe, had caring staff , staff that were compassionate, homes that had good reviews, good QCC results ,catered for his needs and in the area where we currently live due to relatives and friends making visits without causing to much disruption. Once in touch with Tabitha who works for the brokerage team at Trusted care I was promptly sent information on suitable care homes that suited our needs and expectations. Having this information I was able to reserve a room in a care home that I knew would be very suitable. This help took a lot of stress and anxiety away from me which has already been a troubling time.

Excellent service and very helpful would definitely recommend and use again in future 👍

The advice that they sent me was very helpful in my search.

This company stayed in touch all the time until.i found a suitable carehome , very helpful and customer service driven

The young lady i spoke to was kind and understanding and a credit to your companey

Trusted Care have been very thorough in their attempts in trying to help us find a home for mum

To have a friendly voice at the end of the phone help me find a new nursing home for my husband when we had less than a week to do that, felt like a blessing. An initial list of candidate homes was drawn and shared with me within less than a day. This gave me focus and direction. Trusted Care agents enabled me to keep momentum and keep checking more homes when I felt exhausted and disappointed at the first negative responses. In the end, it was one of those later checks that resulted in a positive outcome for us. Thank you, Trusted Care for enabling us to navigate such challenging times. A professional, kind, positive and down to earth attitude throughout, your service worked miracles in our case. Would definitely recommend when looking at care options for loved ones.

Very helpful. Regular contact with me.

Very useful service. Staff are extremely helpful and responsive.

Good response to enquiries

I needed somebody to help because I was finding so hard to find a nursing home who could take mum in.
I was running out of ideas as to who to contact. You have been an immense help to me. Our first choice at the time was Sherrington where mum had been before in June. But yesterday they had no beds available. However, this morning they rang to say they would have a bed from Thursday morning.

Prompt, full list of potential homes supplied. Willing to assist at any point and secured a care home for our father within 48 hours

Ruby was so helpful snd provided calm understanding and keeps checking in to ensure we are supported and ok - brilliant

Received the link from my daughter in Dubai! spoke to Leigh-Anne at length explaining it was for respite but slightly complex. She put us in touch with several homes but Stonham Grove stood out by a mile and that is where dad is now convalesing to get better before going home. Thank you Leigh-Anne

Tabitha provided a very swift and targeted response to my enquiry in finding care for my Mum. She quickly fed back with suitable options and outlined their availability which helped me focus my search.
Thank you for also following up and offering any other support if needed. I would recommend the service and a useful source of information on the process of finding care in general.

What an outstanding service. They listened do our requirements - we were not bombarded with unsuitable homes. They responded quickly with a shortlist all of which met our needs. Supportive from start to finish.
Thank you Trusted Care - it is unlikely that we would have discovered Cheverton Lodge without your assistance.

It was as one would expect. Helpful, punctual, item arrived as described. Polite people on the phone. Website let them down very slightly, hence restored to phone call. Overall very good,

Tabitha provided me with excellent options for care homes. She was thoughtful empathetic and kind. We found one straight away and it took so much stress out of the process. Well done and thank you 🤩

It was good at listing care homes that fitted criteria but as a carer still left to do all the ringing round of homes!