We needed 24 hour care for our uncle urgently and we live quite far away, so we had no local knowledge of the care homes in the area . The situation became more crucial over a weekend - not always th... See more
Company replied
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Review summary
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Reviews shaping this summary
Very helpful. Looking for a care home for my 25 year old disabled daughter as her current home is closing down very soon due to bankruptcy. Trustedcare have been very helpful in trying to find altern... See more
Company replied
I found trusted care after all avenues I explored for my step dads care had failed miserably, offering no help at all. Millie at trusted care was just the best, and the very lifeline we needed. She... See more
I cannot say enough good things about the service provided. Exploring the care sector as a novice is a minefield in, what is, already a very stressful time. Trusted Care takes the load off and helps s... See more
Company replied
Company details
About TrustedCare
Written by the company
TrustedCare offers free help & advice to people looking for care for themselves or a loved one.
TrustedCare is a leading platform in the healthcare industry that provides comprehensive and reliable information about care homes and home care providers. Our expertise and knowledge in the care industry assists individuals in navigating the complexities of choosing the right care solution. With a strong focus on quality, transparency, and trust, TrustedCare aims to assist individuals and families in finding the best care solutions for their loved ones.
Start your search today Care Homes Nursing Homes Home Care Live-in Care
TrustedCare also offers personalised support to users through our specialist team of Care Advisers, who can talk you through your options and identify the best services locally to provide the support you require. Our expertise and knowledge in the care industry assists individuals in navigating the complexities of choosing the right care solution.
Contact Us TodayOur care seekers can explore a wide range of care options tailored to their specific needs, through TrustedCare. Whether it's residential care, nursing homes, dementia care, or assisted living, TrustedCare has options for all. One of the standout features of TrustedCare is our commitment to transparency. Users can access detailed profiles of care providers, including information about facilities, services offered, and user reviews.
Contact info
1 - 3 Douglas Court, Ox39 4HA, Chinnor, United Kingdom
- 01865 680443
- hello@trustedcare.co.uk
- www.trustedcare.co.uk
4.9
Excellent
822 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Looked for respite care and within…
Looked for respite care and within hours they had found several homes we booked into one the next day for my mother in law for 4 weeks. Excellent service can't fault it they even give follow up calls to check if you found anything suitable
20 June 2025
Reply from TrustedCare
Thank you so much for your lovely review. We’re glad to hear that you have successfully arranged care for your mother-in-law. If circumstances change or you need any support in the future, please don’t hesitate to get in touch.
All the best,
Matthew
They helped me with giving info on…
They helped me with giving info on homes for my father very helpful
19 June 2025
Reply from TrustedCare
Thank you for your kind review. If you need any further help or guidance, please don’t hesitate to get back in touch- we’d be more than happy to assist in any way we can.
Kind regards,
Ruby
Very happy with the service from…
Very happy with the service from Leigh-Anne. She couldn’t have been more helpful.
19 June 2025
Reply from TrustedCare
I’m really pleased to hear that I’ve been able to support you. If anything changes going forward, please don’t hesitate to get back in touch- I’m always here to help.
All the best,
Leigh-Anne
Compassion and understanding
When I reached out to TrustedCare I was shown compassion and understanding and I felt in safe hands in the knowledge that they would really help my situation and do their utmost to try and solve my problem. I am so very grateful for the help I was given.
18 June 2025
Reply from TrustedCare
We’re so pleased to hear that you’ve had a positive experience with us. It’s incredibly important to us that everyone we support feels heard, reassured, and safe throughout their care journey. If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Tabby
Trusted care is fantastic service
Trusted care is fantastic service, The help that they provided finding suitable care home for my Father enabled my family to navigate through the process in a short time.
18 June 2025
Reply from TrustedCare
Thank you for leaving such a lovely review. We’re so pleased we were able to support you in finding a suitable care home for your father. If you ever need any further assistance in the future, please don’t hesitate to get in touch.
All the best,
Matthew
Very helpful agent.
The agent at TrustedCare was very helpful and put me in contact with the care home I eventually chose for my mother. He arranged a meeting at the home for me and checked afterwards that everything was ok. My only criticism would be that the range of local care homes was limited and that the email he sent me did not contain the details of the meeting.
9 June 2025
Reply from TrustedCare
Thanks- your feedback is really appreciated! I’m so glad we were able to support you in arranging a visit and that you’ve now found somewhere suitable for your mum. If there’s anything else you need, please don’t hesitate to get in touch.
Kind regards,
Matthew
Fantastic Service helped me find short term respite care for my Mum
My Mum needed short term respite care to help her recover from a prolonged time in hospital and it wasn’t clear which homes offered this.
I contacted Leigh-Anne at Trusted care and she couldn’t have been more helpful. She took all my requirements and details and within 30 minutes I received phone calls from several homes who had availability for my Mum. We visited the homes and found a perfect room and lovely staff at Broom end care home in Stansted.
Without the help from Leigh-Anne at trusted care I wouldn’t have known where to begin and it saved a lot of time and trouble trying to work out where would be suitable. A fantastic service that I highly recommend.
9 June 2025
Reply from TrustedCare
Thank you so much for taking the time to leave such a lovely review. It really means a lot to know we’ve been able to support you on your journey. I’m glad you’ve managed to find some help for your mum, but please remember - if anything changes, we’re always here for you.
Kind regards,
Leigh-Anne
Be careful ! This is a trap
Be careful !! This site is only listing the homes that are paying. There are hundreds of nursing homes and care home providing highest quality of care and are not paying this website, therefore, not listed here. You could get trapped paying high cost for worst care. There are hundreds of homes that are not listed here.
9 June 2025
Unprompted review
Reply from TrustedCare
Thanks for getting in touch and sharing your comments.
You are correct that we are a commercial organisation operating a digital directory which care providers subscribe to be a part of. The commercial model we operate allows us to provide a free help and advice service to care seekers, and support them in finding the right placements from amongst our partners, AND the wider care provider community. If we do not have suitable partners within a geographical area who are able or have the capacity to support the care seeker we are working with, we will contact services to whom we have no commercial relationship to ensure the care seeker is supported in their search.
Our 600 plus 5 start reviews are testament to the hard work of the Care Liaison team in finding the right service.
You are right to point out that there are thousands of registered care providers (we don't have them all listed but we are working on it!); full details of all care providers can be found on the respective regulators websites which are the Care Quality Commission for England, The Care Inspectorate for Scotland, and Care Inspectorate Wales.
Kind regards
TrustedCare Team
Made it easy
Very fast reponse, lots of choice, very friendly. So helpful in the minefield of looking for suitable respite care. Thank you.
2 June 2025
Reply from TrustedCare
The care industry can definitely feel like a minefield at times, so I’m really glad we were able to help you navigate through it. Please remember, we’re always here if you need any further support.
Kind regards,
Matthew
Matthew was very helpful at a difficult…
Matthew was very helpful at a difficult time finding a nursing home for my Mum
2 June 2025
Reply from TrustedCare
Thank you for your kind review. I’m really pleased I was able to help you find the support your mum needed. Please don’t hesitate to get back in touch if there’s anything else I can assist with.
Kind regards,
Matthew
Ruby has been very helpful and has…
Ruby has been very helpful and has shown a genuine interest in trying to find a suitable carehome for my uncle.
Will definitely use TrustedCare in the future.
29 May 2025
Reply from TrustedCare
We’re more than happy to assist in the future, so please don’t hesitate to reach out if there’s anything we can help with.
Wishing you all the very best,
Ruby
I couldn’t have asked for more!
Over the past six months I’ve had several encounters with different people from Trusted Care but mainly Leigh-Anne. She was prompt, efficient and empathetic at what has been a really challenging time for our family. Thank you for sharing professionalism, patience and seeing my mum as an individual still.
28 May 2025
Reply from TrustedCare
Thank you so much for taking the time to leave such a kind review. I'm really glad to hear that you felt listened to and supported throughout your journey.
Please don’t hesitate to reach out if there’s anything else we can do for you—we're always here to help.
Kind regards,
Leigh-anne
Matthew has been incredibly helpful and…
Matthew has been incredibly helpful and patient and nothing has been to much trouble.
22 May 2025
Reply from TrustedCare
Thank you for taking the time to leave this review. I’m more than happy to answer any further questions and support you throughout the process. If you need any additional advice, please don’t hesitate to get in touch.
All the best,
Matthew
Felt listened to and though the homes…
Felt listened to and though the homes weren't exactly right this time, I would used TrustedCare in the future.
23 May 2025
Reply from TrustedCare
We’re always here to listen and support you on your journey. If there’s anything else you need, please don’t hesitate to reach out.
Kind regards,
Ruby
Just so helpful and made the process…
Just so helpful and made the process easy and uncomplicated
22 May 2025
Reply from TrustedCare
Hi Helen,
We’re really pleased to hear that we were able to support you in your search for care. If there’s anything else you need or if we can help further in the future, please don’t hesitate to get in touch.
Kind regards,
Tabby
Really helpful and impartial
Very responsive to request - I had details in my Inbox within 24hrs. They also followed up to find out if I needed assistance with the next stage.
20 May 2025
Reply from TrustedCare
Thank you for taking the time to leave a review. If you would like any other suggestions, or if you have any other questions, please don't hesitate to get back in touch.
All the best,
Tabby
Great support
Great service, managed to support me with finding a care home for Dad.
The support was quick and efficient.
20 May 2025
Reply from TrustedCare
Hi there,
Thank you so much for your positive review. It’s been a pleasure supporting you and your family throughout this journey. Should you ever need any further assistance, please don’t hesitate to get in touch.
Wishing you all the very best.
Kind regards,
Matthew
A friend in need
I was faced with the task of sorting out post operative care for myself to follow imminent knee surgery. The task seemed overwhelming and confusing. TrustedCare came to the rescue. My contact Matthew combined friendliness and kindness with promptness and efficiency. As promised, soon I didn't have to call care providers -- they were calling me. I was able to fix myself up with accommodation and a great weight is lifted. Matthew said he would call back in a 2 or 3 days to check on progress. Sure enough the call came and I was able to thank him for his sterling work.
13 May 2025
Reply from TrustedCare
Thank you so much for leaving such a kind and positive review. It was a pleasure supporting you through your care search, and I’m so pleased we were able to secure a placement that ensures you’ll receive the right support when you need it.
If you ever require any further assistance in the future, please don’t hesitate to reach out—either by phone or email. I’d be more than happy to help.
Wishing you all the very best,
Matthew
Respite solved
Excellent service, after ringing many care homes myself I phoned TrustedCare who took my respite requirements and sent out an enquiry, within hours I had an offer which perfectly met my needs.
8 May 2025
Reply from TrustedCare
Hi Mark,
We're so glad to have been able to assist you on your journey! If you need any more help, feel free to reach out anytime.
All the best,
Leigh-anne
TrustedCare has been a great help.
TrustedCare has been phenomenal with helping find a care home for my Dad. He has unique needs and Leigh-anne and Christi we so helpful, reaching out to care homes directly, then providing a list of options. They even followed with the homes to advocate on our behalf. I am so grateful for their help in finding a care home for my Dad with the added stress of me living in Canada. I can't say enough nice things about TrustedCare.
28 April 2025
Reply from TrustedCare
We truly appreciate you taking the time to share such a wonderful review! It makes us so happy to know we've been able to assist you on your journey. Remember, we're always here for any further support you might need.
All the best,
Leigh-anne and Christi
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