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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the service, citing frequent buffering, pixelization, and black screens during live events. Customers also reported issues with content availability, noting that advertised games were often not shown or that live coverage was cut short. The website and user experience were criticized for lacking essential features like search, pause, and rewind for live streams, and for delayed on-demand access. A significant number of consumers expressed frustration with the subscription model, particularly unexpected renewals and the transfer of previously included sports matches to a premium service. Reviewers were also consistently unhappy with the refund policy, with some customers reporting difficulties in obtaining refunds.

What people talk about most

Service

Reviewers highlight negative aspects of service, expressing significant dissatisfaction. Many customers... See more

Subscription

Customers express significant dissatisfaction with their subscription experiences. Many report misleading... See more

Website

Consumers find the website experience to be negative, citing issues with streaming and content access. Many... See more

Refund

Clients share negative opinions on refund. Many reviewers report that obtaining a refund is impossible, even... See more

User experience

People report negative experiences with user experience. Many customers express frustration with frequent... See more

Based on these reviews

Rated 1 out of 5 stars

This it the most ridiculous app ever. Can't watch a game without several buffering issues, pixelization,or just plain black screen. The only clear thing is the 30 minutes of commercials per hour. My w... See more

Rated 1 out of 5 stars

So frustrating to watch NBA Playoffs: they’ll show the first 6 games of a series BUT NOT GAME 7 (of a Warriors series). Can’t tell in advance which games they’re going to show sometimes. Just now aft... See more

Rated 1 out of 5 stars

F1 Ads are horrible and intrusive. Post race analysis often cut. Other sports matches being transferred to TSN+, making regular TSN subscribers feel obligated to pay more for things that where include... See more

Rated 1 out of 5 stars

Absolute Garbage Purchased the 4 month subscription they were pumping in September for football season - touted as having all the NFL action, yet had just a few live games each week. Just noticed a... See more

Rated 1 out of 5 stars

TLDR: refused refund despite not offering content they advertised Signed up to watch Women's Rugby world cup in Canada, which they heavily advertised having the rights to. Watched one game succes... See more

Rated 1 out of 5 stars

I subscribed 5/17 to watch F1. Cannot get the program on Smart TV (despite assurance from agent that the model of my TV will show program). Spent total of 47 minutes with agents but cannot see program... See more

Rated 1 out of 5 stars

Ensure that you know exactly what you are getting as they wont process a refund even for a mistaken purchase 5 minutes after processing. Wanted to watch a jays game live, didn’t realize they didn’t o... See more

Rated 1 out of 5 stars

Subscribed to TSN under the impression that I would be able to watch Playoff games, just to find out that they wont be streaming them at all. Tried customer service within an hour of the subscription... See more

Rated 1 out of 5 stars

I subscribed to TSN because they advertised that they were streaming the Houston Rockets playoff games. But when I sat down to watch Game 7 — the biggest game of the series — it was nowhere to be... See more

Rated 1 out of 5 stars

TSN had the Bad Homburg, Majorca and Esstbourne tennis matches shown all week BUUUUUTTTTTTT nothing for the women’s or men’s finals!!! BUUUUTTT they do have F1 & Sports Updates showing on 120 cha... See more

Rated 1 out of 5 stars

The inadequacy of TSN's online streaming platform can be seen in 2 major areas: (1) There is no feature to pause or rewind livestreams. (2) It promises on-demand access after live events have conc... See more

Rated 1 out of 5 stars

Tried to cancel minutes after being charged for the month. Requested to cancel and refund the month as it was mere minutes since charging me. Customer service mocked me for not reading the terms of se... See more

Rated 1 out of 5 stars

A very upsetting situation I subscribed to get a better idea of the range of hockey games. I cancelled right away, but, no refund policy. No recognition that the subscription was made in error and t... See more

Rated 1 out of 5 stars

I ordered the app to see Canadian Men's Hockey Team games at the Olympics 2026 but after signing up it asked for if I had a TSN on my Cable which I said NO to but the APP did not work. I called the TS... See more

Rated 1 out of 5 stars

If you want to watch nhl don't bother. I bought a year membership and immediately regretted it. They dont' care. Horrible customer service. No refunds. Haven't been able to watch 1 nhl game yet. Garba... See more

Rated 1 out of 5 stars

I just signed up so I could watch todays NASCAR race & qualifying races. I click on the race in the schedule for TSN+ and it sends me to a TSN3 Golf game, and there are NO REFUNDS for the defective pr... See more

Rated 1 out of 5 stars

BEWARE... when you intend to cancel, you need to click cancel twice, take a screenshot of the cancellation, and be 100% that you receive a confirmation email. The fact that your screen says "cancelle... See more

Rated 1 out of 5 stars

I purchased a basic TSN subscription for $10. It then said that you have to upgrade for the maple leaf games to be played this playoff season.... I didn't even finalize the upgrade but it appeared on... See more

Rated 1 out of 5 stars

I had a problem with my TSN Direct subscription where what should have been the annual rate was showing on my subscription information screen as a monthly rate. Should have been a very simple problem... See more

Rated 1 out of 5 stars

Same problem, different day. I can't watch hockey, football or curling without all the break-up of signal. TSN are unable to stream consistently.

Rated 1 out of 5 stars

I subscribed because I thought they had a hockey playoff game on. Once I realized they didn't I contacted minutes after I subscribed. They would not refund me, I talked to supervisors. THEY JUST GRA... See more

Rated 1 out of 5 stars

TSN can't seem to give viewers a decent view of games on TV. Choppy viewing and poor streaming. When can viewers get a network that is satisfactory?

Rated 1 out of 5 stars

The ratings sais it all but also it is saying who cares? Definitely not The Sh.t Network, also known as TSN, big money brutal tv sports. So a simple example, as they will not understand a complex ex... See more

Rated 1 out of 5 stars

Way too many ads for a paid service, should be embarrassed by their NASCAR coverage, if you don't watch the race live there is no recorded option to watch later.

Rated 1 out of 5 stars

I got a subscription because in TSN web said the they provide the full access to F1 races, unfortunately it is no really true, when you want watch the practices and Qualify it is not available, additi... See more

Rated 1 out of 5 stars

Terrible streaming. Same issue, different day. Why TSN are able to carry sports events is a mystery to me. Why the BBB allow Tsn to operate is a mystery to me.

Rated 1 out of 5 stars

I purchased a yearly plan to watch my NHL team. Found out right away that my team isn't covered after logging in. My mistake. Tried to cancel, same day,...nope. Lost a year's subscription. No way... See more

Rated 1 out of 5 stars

What a rip-off, this is the 3rd NASCAR race broadcast by TSN this year with NO AUDIO! FoxSports1 has audio, why doesn't TSN?

Rated 1 out of 5 stars

The execs at TSN said we need a streaming app and the IT guy said “give me the weekend, I’ll put something together.”

Rated 1 out of 5 stars

I subscribed to TSN plus for $8.99 on the basis they have PGA tour live. There were two live PGA tour events on and neither were on TSN PGA tour live. I contacted them and asked for my mon... See more

Rated 1 out of 5 stars

Basically a scam. Very misleading when describing what subscriptions you will need to watch your sport, and customer service is very reluctant to accept any responsibility. Save yourself the time and... See more

Rated 1 out of 5 stars

I paid good money to watch NHL playoff hockey and there's not one game that was available on TSN. I feel cheated. The wealthy owners decided to save money and not pay the rights for their subscribers... See more

Rated 1 out of 5 stars

Worst app on the planet. If it doesn't work why put it out to the public? Terrible, embarrassing

Rated 1 out of 5 stars

Awful! They don’t have any of the services they advertised that they would have. And no refunds. I’m contacting my bank in hopes that I can get my money back. TSN is a complete and total scam.

Rated 1 out of 5 stars

I am "screwed"!!! I have telus as my service provider, which is part of Bell. Bell own TSN and they don't give a s**t if my viewing is acceptable. Where do I go from here???

Rated 1 out of 5 stars

TSN+ only shows 9 programs and 5 of them are the same program. Don't purchase it, waste of time and money

Rated 1 out of 5 stars

I can't watch a curling game without the announcers talking. When they talk, I can't hear what the curlers are saying. Why can't the announcers only talk when rocks are not being thrown?

Rated 1 out of 5 stars

Worst streaming service. Takes them days to upload a game after its been played. Miles behind dazn or fubo

Rated 1 out of 5 stars

We purchased the TSN app to watch NHL games. Where are they?? We get hardly any! Blackout games. Why did I pay 200$ for next to nothing. I tried explaining that to one of their representatives but a... See more

Rated 1 out of 5 stars

Same thing. Piss poor streaming. I can't watch the Brier without constant interrupting of the game. No fast forward, No Skip. Just FRUSTRATION!!!

Rated 1 out of 5 stars

The TSN announcers need to stop talking during curling games. When they are talking, I can't hear what the curlers are saying.

Rated 1 out of 5 stars

TSN doesn’t even deserve 1 star, there’s no content, the Montreal Canadians and the senators are playing and I can’t even watch the games, why is it showing me things I can’t even watch, I originally... See more

Rated 1 out of 5 stars

I signed up for TSN basic got nothing on the TV except reruns old information I checked everything out later realized even with the upgrade they took my money over $30 and later realized that it was... See more

Rated 1 out of 5 stars

We pay $40 a month to watch curling. Which they cover only a limited number of events which seem to be strategically spread across different providers. When we watch on-demand videos they frequently... See more


1.2

Bad

TrustScore 1 out of 5

153 reviews

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Rated 1 out of 5 stars

I subscribed this month to watch some…

I subscribed this month to watch some hockey for the holidays, but every NHL game is blacked out. Honestly feel ripped off for the 30 bucks I paid. But hey, the world juniors are coming up. But this? $30 to advertise NHL games but black them out?FALSE ADVERTISING CLAIM.

24 December 2025
Unprompted review
Rated 1 out of 5 stars

This is the WORST sports channel.

This is the WORST sports channel out there. There are always issues and the same error: "this game is not available for your region" and when I watch the same game on Prime or ESPN or any other sports channel it works.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

TV programs were good for the…

TV programs were good for the population 30 years ago, but now Canada has tens of millions of new immigrants who are not interested in American football, baseball and hockey
Time to reprogram almost everything on tsn

10 December 2025
Unprompted review
Rated 1 out of 5 stars

I got a subscription because in TSN web…

I got a subscription because in TSN web said the they provide the full access to F1 races, unfortunately it is no really true, when you want watch the practices and Qualify it is not available, additional the replay is available 1 day after. when I contacted to TSN support the First Lady she recommended me watch the F1 in live, it mean that sometime I need don't assist to my job :s

26 November 2025
Unprompted review
Rated 1 out of 5 stars

TSN doesn’t even deserve 1 star

TSN doesn’t even deserve 1 star, there’s no content, the Montreal Canadians and the senators are playing and I can’t even watch the games, why is it showing me things I can’t even watch, I originally thought I could watch all the NHL games, but I can’t even watch my favourite teams, what a bust, complete rip off, tried to get a refund because the service is garbage and they refused, it’s a channel that rips its customers off !

26 November 2025
Unprompted review
Rated 1 out of 5 stars

I would give it 0 stars if I could

I would give it 0 stars if I could. Canada owned network, Raptors playing at home tonight, they have one NBA game on and its pistons at pacers. Where is the thought process in this?

Your staff is incompetent.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Customer service couldn't be worse

I had a problem with my TSN Direct subscription where what should have been the annual rate was showing on my subscription information screen as a monthly rate. Should have been a very simple problem to fix. So I clicked on the link on the TSN page to access the support chat. The link didn't work. They also had a Twitter handle you could supposedly @ for support. So I did that, and no one responded to me. Finally I called, and the agent assured me that the rate was annual, but said it was impossible to send an email to confirm that. So I was left with the subscription page on the website telling me that I would be charged an annual rate every month, but someone verbally telling me that wasn't actually true. Basically, "Trust me bro". And I thought, "Given that you can't do literally anything right (your chat doesn't work, you don't answer your Twitter handle, and you can't send accurate written confirmation of what my subscription is), no, I'm not going to trust you."

24 November 2025
Unprompted review
Rated 3 out of 5 stars

The two play by play commentary that do…

The two play by play commentary that do the Toronto Maple leafs are horrible, should be doing AAA games for kids. Listen to the commentary out of Edmonton and Tampa game on Thursday night. Now that’s how it’s done. Your two guys put me to sleep.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a yearly plan to watch my…

I purchased a yearly plan to watch my NHL team. Found out right away that my team isn't covered after logging in. My mistake. Tried to cancel, same day,...nope. Lost a year's subscription. No way to talk to anyone, no way to get an email of corporate mucky mucks... wow

16 November 2025
Unprompted review
Rated 1 out of 5 stars

If you want to watch nhl don't bother

If you want to watch nhl don't bother. I bought a year membership and immediately regretted it. They dont' care. Horrible customer service. No refunds. Haven't been able to watch 1 nhl game yet. Garbage.....

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service

F1 Ads are horrible and intrusive. Post race analysis often cut. Other sports matches being transferred to TSN+, making regular TSN subscribers feel obligated to pay more for things that where included before. Lack of 4K programming. The only reason TSN still exists is because is basically a monopoly on many sports.

9 November 2025
Unprompted review
Rated 1 out of 5 stars

A very upsetting situation I…

A very upsetting situation I subscribed to get a better idea of the range of hockey games. I cancelled right away, but, no refund policy. No recognition that the subscription was made in error and that I have not watched anything on tsn. This is a ridiculous scam.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! They don’t have any of the services they advertised that they would have. And no refunds. I’m contacting my bank in hopes that I can get my money back. TSN is a complete and total scam.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

TSN+ won't offer a refund if you make a mistaken purchase - check coverage

Ensure that you know exactly what you are getting as they wont process a refund even for a mistaken purchase 5 minutes after processing. Wanted to watch a jays game live, didn’t realize they didn’t offer this (which was odd considering MLB games was one of the highlighted features on the signup page).
I asked nicely for a cancellation and refund within minutes after purchasing and was told it didn’t fall under their policy.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

I subscribed to TSN plus for $8.99 on…

I subscribed to TSN plus for $8.99 on the basis they have PGA tour live.

There were two live PGA tour events on and neither were on TSN PGA tour live.

I contacted them and asked for my money to be refunded and was told they can't.

In the year 2025 they can't refund my money truly baffled me.

They are absolute crooks that get away with false advertising.

There the Canadian Tire of broadcasting... what a shame.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Basically a scam

Basically a scam. Very misleading when describing what subscriptions you will need to watch your sport, and customer service is very reluctant to accept any responsibility. Save yourself the time and avoid TSN subscriptions.

28 September 2025
Unprompted review
Rated 1 out of 5 stars

Cutting to a series of commercials

Cutting to a series of commercials, at the start of the Calgary and Montreal game Sept 26 2025, while a moment of silence is in play for the passing of the Edmonton Elks owner was unbelievable and callous.

What are the producers at TSN thinking.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible content management and no refunds

TLDR: refused refund despite not offering content they advertised

Signed up to watch Women's Rugby world cup in Canada, which they heavily advertised having the rights to. Watched one game successfully on my TV TSN app. The next day the search functionality of the app had disappeared, and as rugby is not one of their main sports, it's not on the homepage of the app. Without search, it's not possible to watch. I contacted customer service, they dragged me along on chat for 1h15m and weren't willing to refund me.

21 September 2025
Unprompted review
Rated 1 out of 5 stars

This it the most ridiculous app ever

This it the most ridiculous app ever. Can't watch a game without several buffering issues, pixelization,or just plain black screen. The only clear thing is the 30 minutes of commercials per hour. My wife questions why I spent 25 bucks a month to watch a spinning circle and commercials. Will be starting the cancellation process as it takes forever as others have said. Canadian media monopoly at its finest. ZERO STAR RATING should be available.

6 September 2025
Unprompted review

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