Tyne Tunnels Reviews

3,736

•

4.6

Toll road services

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Review summary

Created with AI, based on recent reviews

Looking at 605 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and professional, often going above and beyond to assist with various queries. People find the service and processes to be easy, smooth, and efficient, making tasks like renewals and applications straightforward and hassle-free. Many highlight the excellent customer service and appreciate the quick response times, ensuring applications and queries are handled promptly and effectively. However, some people experienced dissatisfaction when dealing with appeals or complex issues, describing the process as unhelpful or the service as unacceptable.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, patience, and... See more

Service

Users describe positive interactions with service, highlighting its efficiency and ease of use. Many... See more

User experience

Customers consistently note positive experiences with user experience, describing it as quick, easy, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful, patient, and efficient... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick replies to... See more

Reviews shaping this summary

Application by phone was easy once all required details were assembled. Personal chat with Rory was a great help too. I had difficulty doing this on the PC

Company replied

I simply re-applied for my Tyne Tunnel Disability exemption by sending a scan of both side of my blue badge and have had it renewed for another 12 months. I dont know why its just for 12 mths as I'm... See more

Company replied

Applied for blue badge exemption. After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress. I spoke to staff member David who looked into my account and informed me t... See more

Company replied

My wife and myself both have Blue Badges and both have our own cars but we share an email address. Our badges have different Tyne Tunnel exemption expiring dates, this has caused some confusion which... See more

Company replied

Company details

Toll road services

Written by the company

TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.

Contact info

TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
01915740031
Contact form contact via our website
www.tt2.co.uk

4.6

Excellent

4k reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

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Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Mar 12, 2026

As a blue badge holder this permit from…

As a blue badge holder this permit from TT2 is so very helpful. They are very helpful and professional and I highly recommend them

Kindest Regards
Andrew

11 March 2026

Unprompted review

Reply from Tyne Tunnels

Mar 12, 2026

Hi Andrew,

Thank you for your review. Our team is always working hard to provide a helpful service.

TT2 Customer Experience Team

Mar 11, 2026

Stunning service

11 March 2026

Unprompted review

Reply from Tyne Tunnels

Mar 11, 2026

Hi Ian,

Thank you for your review. Our team is always working hard to provide a positive experience.

TT2 Customer Experience Team

Mar 10, 2026

OK if your not disabled

Worked well but uploading copies of Blue badge and utility bill not easy at 83 and disabled.

10 March 2026

Unprompted review

Reply from Tyne Tunnels

Mar 11, 2026

Hi Leslie,

We appreciate your review. Our team is always working hard to provide a positive experience, we are thankful for your feedback.

TT2 Customer Experience Team

Updated Mar 10, 2026

First time I have driven through the…

First time I have driven through the tyne tunnel. There were roadworks and I saw no signs about paying a toll. Perhaps I am a bit simple ! Anyway i then get a letter demanding £35 which I paid. If this were an honest company they would have far clearer signs and maybe even send a letter to prompt someone who has genuinely made a mistake to go online and pay the toll. Then by all means fine them after that. This is clearly a system designed to rob unsuspecting people and be a profit generator. They should publish how much money they collect in these fines. Whatever they say, the signage is clearly not adequate. They could obviously make it better but will choose not to do so as it is a money generator.

22 February 2026

Unprompted review

Reply from Tyne Tunnels

Mar 10, 2026

Hello,

We are sorry to hear about your experience. When traveling through the Tyne Tunnels a payment for toll is due by midnight the following day. The timeframe for payment is set in the Tyne Tunnel Bylaws, which are governed by Central Government. This timeframe is set to encourage the lowest non-compliance rate possible.

All signage across our site is checked regularly and is in line with the Traffic Signs Manual.

TT2 Customer Experience Team

Mar 9, 2026

Renewal form very easy for seniors

As a senior of 82yrs old the renewal form was very easy to fill in. Plus, the acceptance of the form and final decision came back to me very quickly…..no hanging around wondering. Thank you.

22 February 2026

Unprompted review

Reply from Tyne Tunnels

Mar 10, 2026

Hi Isabell,

Thank you for your review. We are pleased to hear you found your exemption renewal application easy to complete. Our team is always working hard to provide a quick service.

TT2 Customer Experience Team

Mar 6, 2026

Whilst renewing blue badge exemption one part i couldn't fulfil so I phoned and was greeted by a very cheerful male who talked me through it in just a few minutes. Very pleasant experience.

27 February 2026

Unprompted review

Reply from Tyne Tunnels

Mar 9, 2026

Hello,

We appreciate your review. It is great to hear our team was able to assist you with your exemption application. Our team is always working hard to provide a positive experience.

TT2 Customer Experience Team

Mar 3, 2026

Setup to give PCNs to unsuspecting…

Setup to give PCNs to unsuspecting first-time users without appeal

2 February 2026

Unprompted review

Reply from Tyne Tunnels

Updated Mar 9, 2026

Hi Graziano,

We are sorry to hear about your experience. When travelling through the Tyne Tunnels a payment for toll is due by midnight the following day. This can be paid using a number of different methods including on our website, via our app, over the automated telephone line or through a PayPoint location. The timeframe for payment is set in the Tyne Tunnel Bylaws which are governed by Central Government.

If you feel you have wrongfully been issued an Unpaid Toll Charge Notice, you can appeal your charge up to 3 times via the link below.

https://www.tt2.co.uk/pay-an-unpaid-toll-charge-notice-utcn/appeals-best-practices/

TT2 Customer Experience Team

Mar 2, 2026

Very smooth

2 March 2026

Unprompted review

Reply from Tyne Tunnels

Mar 9, 2026

Hi Brian,

Thank you for your review. Our team is always working hard to provide an efficient service.

TT2 Customer Experience Team

Mar 2, 2026

I always get a First Class service…

I always get a First Class service -and support - from TT2 when it comes to renewing my pass with them.

2 March 2026

Unprompted review

Reply from Tyne Tunnels

Mar 9, 2026

Hi Derek,

We appreciate your review. Our team is always working hard to provide a positive experience.

TT2 Customer Experience Team

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