I had to renew my Blue Badge application but it kept saying I was trying to download a file too big resulting in me ringing TT2 for help. A young lad helped me through & sent me an email which would a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff are fabulous, as always. This is one customer service desk I'm not worried about ringing. There were glitches on the website when I tried to make a timely renewal application which meant I... See more
Company replied
Worked well but uploading copies of Blue badge and utility bill not easy at 83 and disabled.
Company replied
Quick, easy and my one telephone query was politely and pleasantly answered and explained. Great efficient experience. Thank you.
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.5
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service by TT2 Customer Service
I had cause to contact TT2 Customer Services following my wife having been rushed into hospital. Sue is the account holder, however when I explained the situation the Service Advisor couldn't be more helpful explaining what I needed to do regarding travelling and paying for my numerous journeys.
Friendly and professional throughout. Thank You.
12 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Paul,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
No problems ‘ staff very friendly and…
No problems ‘ staff very friendly and helpful *****
3 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Lesley,
Thank you for your review. Our team is always working hard to provide a friendly service.
TT2 Customer Experience Team
The steps to renewal were simple enough…
The steps to renewal were simple enough for me. They were well explained too.
2 June 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear you found your exemption renewal application simple. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very easy to complete, kept informed.
It all went smoothly, easy to complete. Kept informed of what was going on. Also not a long time to wait. Good experience. Thank you.
12 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi David,
Thank you for your review. We are pleased to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Excellent service
Excellent service. Easy to understand and kept upto date all the way through the renewal process
11 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ian,
Thank you for your review. We are pleased to hear you found your exemption renewal application easy to understand.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Mr Stoddon,
We appreciate your review. It is great to hear you found your service easy to use. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Straight forward renewal form
Straight forward renewal form, speedy reply to my application Thanks TT
30 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Mike,
Thank you for your review. We are glad to hear you found your exemption renewal application straightforward. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Janet,
Thank you for your review. We are pleased to hear you found your exemption application easy to complete. Our team is always working hard to provide an easy service.
TT2 Customer Experience Team
Easy to apply for
29 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Alan,
We appreciate your review. It is great to hear you found your exemption application easy to complete.
TT2 Customer Experience Team
Very efficient & obliging
Very efficient & obliging, we did on line and it was straight forward, even when I got my registration wrong, they made contact with me, and I was able to correct it in time. But I did make a call to be sure, and the lady on the phone very pleasant answered my query.
3 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Patricia,
Thank you for your review. We are happy to hear you found your exemption application straightforward. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Great Website
Easy form to fill in online. Very quick reply concerning blue badge. Website nicely laud out.
8 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Philip,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very easy process and kept UTD on…
Very easy process and kept UTD on progress many thanks
3 June 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very helpful lady advised me on how to…
Very helpful lady advised me on how to renew blue badge exemption application.
22 May 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. We are glad to hear our team was able to assist you with your exemption renewal application.
TT2 Customer Experience Team
Easier than I thought for someone who…
Easier than I thought for someone who is not good on computers
4 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi James,
Thank you for your review. We are pleased to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Simple straight forward form
Simple straight forward form, acknowledged receipt quickly, answered in a short reasonable time.
Very helpful.
A good organisation.
3 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Paul,
We appreciate your review. It is great to hear you found your exemption application process simple. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Applied for blue badge exemption.
Applied for blue badge exemption.
After the time of 14 days approximately I phoned today 03/06/26 to enquire of progress.
I spoke to staff member David who looked into my account and informed me that it would be approved this morning and I would receive an email confirming approval. True to his word, very polite and a pleasure discussing the process.
Happy days 😊
3 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Antony,
Thank you for your review. We are happy to hear that David was able to assist you with your exemption application. Our team is always working hard to provide an efficient service.
TT2 Customer Experience Team
Really nice patient staff
Really nice patient staff.
I’d made mistakes applying for an Exemption and they replied twice asking me to clarify information. Very courteous and nice about it.
3 June 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. It is great to hear our team was able to assist you with your exemption application. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Renewal of our Disability Exemption
Renewal of our Disability Exemption was very straight forward and quick, if you remember to renew before the exemption runs out. Many thanks to all at TT2.
2 June 2026
Unprompted review
Reply from Tyne Tunnels
Hi Graham,
Thank you for your review. We are happy to hear you found your exemption application straightforward. Our team is always working hard to provide positive experience.
TT2 Customer Experience Team
You kept me well informed
1 June 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Fantastic experience and help given as…query on blue basge
Fantastic experience and help given as a person who experiences memory and anxiety issues I felt that my query was listened to and resolved to a fantastic level
29 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Michele,
Thank you for your review. We are pleased to hear our team was able to assist you with you exemption account enquiry. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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