I had to renew my Blue Badge application but it kept saying I was trying to download a file too big resulting in me ringing TT2 for help. A young lad helped me through & sent me an email which would a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff are fabulous, as always. This is one customer service desk I'm not worried about ringing. There were glitches on the website when I tried to make a timely renewal application which meant I... See more
Company replied
Worked well but uploading copies of Blue badge and utility bill not easy at 83 and disabled.
Company replied
Quick, easy and my one telephone query was politely and pleasantly answered and explained. Great efficient experience. Thank you.
Company replied
Company details
Written by the company
TT2 Ltd. operates the Tyne Tunnels as a toll road. They are managed by the North East Combined Authority (NECA). The Bylaws, which are approved by the Department for Transport, regulate the Tunnels.
Contact info
TT2 Limited, Administrative Building, NE28 0PD, Tyne and Wear, United Kingdom
- 01915740031
- Contact form contact via our website
- www.tt2.co.uk
4.6
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tyne Tunnels
Hi Mary,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Got my reminder in good time to…
Got my reminder in good time to renew.The renew process was clear and easy to navagate. Thank you.
15 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi John,
We appreciate your review. It is great to hear you found your exemption application process clear and easy. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
TT2 Excellent Promt service
TT2 sent me an email to remind me my pass was due to run out.
I had forgotten so really excellent to be reminded
Thank you TT2 staff
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
Thank you for your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi John,
We appreciate your review. It is great to hear you found your exemption application straightforward.
TT2 Customer Experience Team
Excellent service and quickly done blue…
Excellent service and quickly done blue badge exception
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi George,
Thank you for your review. We are glad to hear you found your exemption application process quick.
TT2 Customer Experience Team
Doing a great job last year I had…
Doing a great job last year I had problems filling the form in and phoned t T2 and the lad couldn't be more helpful this year I took my time and was successful thanks j hardy
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Bill,
We appreciate your review. It is great to hear our team was able to assist you with your enquiry. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Easy application and quick response
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Ian,
Thank you for your review. We are happy to hear you found your exemption easy to complete. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
Everything is online and…
Everything is online and straightforward and when I called tt2 the person I talked to was very helpful.
25 April 2026
Unprompted review
Reply from Tyne Tunnels
Hi Brian,
Thank you for your review. We are pleased to hear you found your exemption application process straightforward. Our team is always working hard to provide a positive experinece.
TT2 Customer Experience Team
Just fill in form and everything went…
Just fill in form and everything went thought n /p
13 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi William,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very attentive
Very attentive ,lovely that they sent me an email as a reminder TT Exemption Accounts ,I emailed my documents.Very quick response from TT that my Exemption was approved
12 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Linda,
Thank you for your review. We are pleased to hear you found your exemption application process quick. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
The experience has been handled very…
The experience has been handled very efficiently and quickly with no fuss.
Well done and Thank you for keeping me informed.
12 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Anne,
Thank you for your review. We are glad to hear you found your exemption application process efficient.
TT2 Customer Experience Team
Last year i inadvertently used the…
Last year i inadvertently used the tunnel in ignorance of the explained by yourselves of countless signs indicating the toll charge - you kindly rescinded my fault for which i was most greatfull you have now promptly anf efficiently approved my exemption for this years visits.
12 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi John,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Well the simplicity of the application…
Well the simplicity of the application .
For people my age to understand.
1 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Gil,
Thank you for your review. We are happy to hear you found your exemption application simple. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Very easy to apply for an exemption if…
Very easy to apply for an exemption if you are a blue badge holder.
11 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Gary,
We appreciate your review. It is great to hear you found your exemption application easy to complete. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Excellent
Easy form filling and uploading of confirmation documents.
Quick response to my application.
Excellent service.
11 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Roy,
Thank you for your review. We are happy to hear you found your exemption application easy to complete. Our team is always working hard to provide a quick service.
TT2 Customer Experience Team
INDEPTH checks ,thanks
9 May 2026
Unprompted review
Reply from Tyne Tunnels
Hello,
We appreciate your review. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi Annie,
Thank you for your review. We are glad to hear you found your exemption renewal application easy to complete. Our team is always working hard to provide a simple service.
TT2 Customer Experience Team
If any problems they advise you to the…main TT office
If any problems they advise you to the right outcome ,
Connecting with the main office is a simple system and help is always on hand to explain any snags .all good ..
8 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi George,
We appreciate your review. It is great to hear our team was able to assist you with your enquiries.
TT2 Customer Experience Team
Rapid response and clear instructions
Rapid response and clear instructions - a good service all round
8 May 2026
Unprompted review
Reply from Tyne Tunnels
Hi Mrs Scott,
Thank you for your review. We are pleased to hear you found your exemption application process clear. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
Reply from Tyne Tunnels
Hi David,
Thank you for your review. We are pleased to hear you found your exemption renewal application process simple. Our team is always working hard to provide a positive experience.
TT2 Customer Experience Team
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