Delivery and purchase was great. Item is a bit tricky to put together until you work out a system. All holes in racking had to be eased open/ widened with a tool to allow side bars to fit in properly.... See more
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Review summary
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The Storalex shelving from Tufferman arrived quickly and went up quite easily. The most troublesome part was getting the shelf supports in place on the corner unit. A rubber mallet is essential as... See more
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Delivered promptly and left in a safe place even though we were not in when the order was delivered. Anoyingly there were no instructions enclosed. Fortunately I had previousely erected a similar p... See more
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Garage floor tiles appear to be well constructed and robust enough to take weight of very heavy car. Not lain yet. Delivery is reasonably quick but free delivery for large orders would be appreciated.... See more
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Company details
- #50 of 57 best companies in Storage facility
Written by the company
Tufferman specialise in sturdy garage and warehouse shelving units. Supplier of heavy duty STORALEX® shelves.
Tufferman - Simplifying Storage
Written by the company
Contact info
Unit 4 Galleywood Industrial Estate, Chelmsford, CM2 8RF, Essex, United Kingdom
- 0203 764 9380
- sales@tufferman.co.uk
- www.tufferman.co.uk
4.4
Excellent
16k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Prompt delivery and easy installation.
13 July 2026
Reply from Tufferman
Dear Michael,
Thank you for your 5-star review! We're delighted to hear your order arrived promptly and that you found the installation quick and easy. We really appreciate your feedback and hope to be of service again in the future!
Thank you,
Louise, Customer Service
Reply from Tufferman
Dear Peter,
Thank you for your 5-star review! We're so pleased to hear you're happy with the quality of the product. Your feedback means a lot to us, and we appreciate your support.
Thank you,
Louise, Customer Service
Tufferman delivered my order super…
Tufferman delivered my order super quick, one of the boxes was damaged in transit. So that was replaced within two days.
Really pleased with my order and the excellent service by by the Tifferman team.
13 July 2026
Reply from Tufferman
Dear Customer,
Thank you for your 5-star review! We're delighted to hear you were pleased with the quick delivery and, although we're sorry one of the boxes was damaged in transit, we're glad we could get a replacement to you within two days.
We really appreciate your kind words and look forward to serving you again!
Louise, Customer Service
Poor Quality
Delivery longer then average. Product arrived damaged, 3 of the five shelves were bent or corners dented, poor quality product ( Cheap product but not cheap price ) Daft interlocking system to fit shelves.
I buy a lot of shelving for my customers and won't be buying from Tufferman again as there are much better products on the market.
13 July 2026
Reply from Tufferman
Dear Keith,
We’re sorry to hear that your experience with our shelving did not meet your expectations. We apologise for the delay in delivery and for the condition your order arrived in, particularly the damaged shelves.
We take product quality and packaging standards seriously, and we’re disappointed to hear that the item did not meet the standard you expected. Our team would have been happy to assist with resolving the issue, including arranging replacements for any damaged components.
We appreciate your feedback regarding the assembly system and product quality, as comments like this help us review and improve our products and service. We’re sorry to have lost your confidence and thank you for sharing your experience.
Louise, Customer Service
Not good the shelves do not slot into…
Not good the shelves do not slot into the frame and keeps on collapsing when trying to build it….£200 waste on cheap rubbish
13 July 2026
Reply from Tufferman
Dear Peter,
We’re sorry to hear that you’ve had problems assembling your shelving and that it has not met your expectations. We understand how frustrating it is when a product does not assemble as expected, especially when you have invested in it.
Our shelving is designed to provide a secure and stable unit when correctly assembled, so we’re disappointed to hear that you experienced difficulties with the shelves fitting into the frame and the unit collapsing during assembly.
We would have been happy to assist in troubleshooting the issue or arrange support to help resolve the problem. Thank you for sharing your feedback, which we will pass on to our team for review.
Louise, Customer Service
Great quality and customer service was…
Great quality and customer service was 10 out of 10.
13 July 2026
Reply from Tufferman
Dear Jason,
Thank you for your fantastic 5-star review! We're thrilled to hear you're happy with the quality of the product and that our customer service was 10 out of 10.
Your kind words mean a lot to the team, and we truly appreciate your support.
Louise, Customer Service
service and product are tip top
two separate deliveries in the space of two weeks, both on time . product is easy to put together. 2nd one were two tiny plastic coverings for the ends missing (not essential) but one email and had them 2 days later... customer service is tip top, product is great, and a reasonable price. what more do you want
9 July 2026
Reply from Tufferman
Dear Bernd,
Thank you so much for your fantastic review! We're delighted to hear both of your deliveries arrived on time and that you found the product easy to assemble. We're also pleased we could quickly send out the missing end caps and get everything sorted for you.
Thanks again!
Louise, Customer Service
vary quick delivery easy to assemble…
vary quick delivery easy to assemble and looks great in my garage highly recommended deserve 5 🌟 0
9 July 2026
Reply from Tufferman
Dear Gary,
Thank you for your 5-star review! We're so pleased to hear your order arrived so quickly and that you found it easy to assemble. It's great to know it looks fantastic in your garage too! We really appreciate your recommendation and your kind words.
Thanks for choosing us, and we hope to serve you again in the future!
Louise, Customer Service
Very bad experience
Very bad experience, send me parcels with missing item, email them still no response.
13 July 2026
Reply from Tufferman
Dear Customer,
We’re sorry to hear about your experience and apologise for the missing item from your delivery.
We understand how frustrating it is to contact us about an issue and not receive a response. This is not the level of service we aim to provide, and we will review what happened with your communication to ensure it is addressed.
We would appreciate the opportunity to put this right and ask that you contact our customer service team again with your order details so we can investigate and resolve the missing item for you.
Thank you,
Louise, Customer Service
Excellent service from this company
Excellent service from this company, delivered very quickly. Looking forward to purchasing more of these in the future, thank you! Michael. 👍🙂
13 July 2026
Reply from Tufferman
Dear Michael,
Thank you for your 5-star review, Michael! We're delighted to hear you were pleased with our service and the fast delivery. It's fantastic to know you're already looking forward to purchasing more from us in the future.
We really appreciate your support and look forward to serving you again. Thank you!
Louise, Customer Service
Not as good as the reviews I read
Not as good as the reviews I read. I thought the delivery updates could have been better, it was scheduled for a Thursday but didn't come until the Monday, I didn't get any update. I am not sure if this is their fault or Shop who I ordered through. The product is tough and looks good once it was all assembled and fastened to the wall. The instructions could have been better, and fitting some of pieces was quite frustrating, they get our of shape quite easily. Ideally you need to pairs of hands. I would like to give 4 stars but I do feel overall 3 is fair. There are cheaper solutions from other Chinese platforms but I do feel Tufferman will be longer lasting.
9 July 2026
Reply from Tufferman
Dear Customer,
Thank you for taking the time to share your detailed feedback. We appreciate your honest comments and are pleased to hear that you found the product sturdy and durable.
We’re sorry to hear that the delivery experience and communication fell short of expectations. We understand how frustrating it is when an expected delivery date changes without clear updates, and we’ll look into how we can improve this experience with our delivery partners.
Thank you!
Louise, Customer Service
I would never buy this shelving again
I would never buy this shelving unit again. In my opinion, it’s a classic clickbait product that looks much better in the listing than it does in reality.
The assembly process is far more complicated than it should be. The instructions are unclear and difficult to follow, making what should be a straightforward job unnecessarily frustrating.
The materials also feel very cheap, especially considering the price of the shelving unit. I expected something much sturdier and better made for the cost.
To make matters worse, the unit only becomes structurally stable once every single part has been fully assembled. Until then, the components don’t stay together properly because the design doesn’t use bolts and nuts to secure the different sections during assembly. This makes the whole process awkward and unstable.
Overall, I found the quality disappointing and the assembly experience extremely frustrating. I wouldn’t recommend this product or purchase it again.
19 July 2026
Unprompted review
Reply from Tufferman
Dear Charles,
We’re sorry to hear that your experience with our shelving units did not meet your expectations. We appreciate you taking the time to share your detailed feedback.
We understand your concerns regarding the assembly process, instructions, and the stability of the unit during construction. Our boltless shelving is designed to provide a secure and sturdy solution once fully assembled, and we’re sorry that the build process was not as straightforward as you expected.
We take product quality and customer feedback seriously, and we will share your comments with our product team as part of our ongoing review and improvement process.
Thank you again for your feedback. We’re sorry that the product did not meet your expectations.
Louise, Customer Service
Product arrived on time
Product arrived on time, and was relatively easy to assemble. The shelving units aren't as robust as I was hoping, but these appeared to be as good as the market offers.
6 July 2026
Reply from Tufferman
Dear Nick,
Thank you for taking the time to leave your feedback. We’re pleased to hear that your item arrived on time and that you found it relatively easy to assemble.
We appreciate your comments regarding the robustness of the shelving. We understand that customers have different expectations depending on their intended use, and your feedback is valuable as we continue to review our products. We’re glad to hear that you felt they were a good option compared with others available on the market.
Thanks again,
Louise, Customer Service
Reply from Tufferman
Hi Mark,
Thank you for the 5-star review.
We are pleased to hear you received a quality product in line with our commitment to reliable products.
It's also great to know that your order was delivered promptly.
Megan, Customer Service
Reply from Tufferman
Hi Robert,
Thank you for taking the time to leave a positive review.
We are pleased the delivery was on time and you found assembly easy.
We hope you use us again in the future.
Megan, Customer Service
Reply from Tufferman
Hi Kathyrn,
Thank you for your positive review.
We're pleased to hear that you were happy with the delivery service and the excellent quality of your product.
Megan, Customer Service
Very difficult to assemble
Very difficult to assemble. Not at all like TV advert.
Did not fit together easily
10 July 2026
Reply from Tufferman
Dear Trevor,
Thank you for sharing your feedback. We’re sorry to hear that you found the assembly process difficult and that the product did not meet your expectations compared with the advert. We understand how frustrating that can be.
We’d appreciate the opportunity to help resolve this. Please reach out to our customer support team with your order details so we can look into the issue and provide any guidance or assistance needed.
Thank you,
Louise, Customer Service
A great set of shelves
A great set of shelves, easy to erect. Strong and look good too. My order was delivered within a couple of days - thank you.
29 May 2026
Reply from Tufferman
Hi Carol,
Thank you for taking the time to leave a 5-star review.
We are pleased you are happy with the product quality, and you found assembly easy.
It's also great to know that your order was delivered promptly.
Megan, Customer Service
The shelving is good and meets my…
The shelving is good and meets my needs. I like the fact that it does not require fittings but the click system is sometimes a bit awkward. My only real issue is with the delivery partner. Delivery window 8.00 a.m. to 6.00 p.m. which is just not suitable for most people.
6 July 2026
Reply from Tufferman
Dear Judith,
Thank you for taking the time to share your feedback. We’re pleased to hear that the shelving meets your needs and that you appreciate the boltless system.
We’re sorry to hear that the delivery window was inconvenient. We appreciate how difficult it can be to accommodate such a broad time slot, and we’ll pass your comments on regarding the delivery experience.
Thanks again,
Louise, Customer Service
Good quality shelving
Good quality shelving, although expected the Wood to be a lot thicker and more heavy duty for the price.
6 July 2026
Reply from Tufferman
Dear Sam,
Thank you for taking the time to leave your feedback. We’re pleased to hear you’re happy with the quality of the shelving. We appreciate your comments regarding the wood thickness and understand that expectations can vary depending on the intended use and price point. We’ll certainly take your feedback on board as we continue to review and improve our products.
Thank you again for choosing us.
Louise, Customer Services
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