TUI Reviews 

Can not fault the hotel/experience, met all our needs. Clean, welcoming and attentive staff. Some brief noise in the early hrs from the party goers coming back, but as heavy sleepers it did not affect us. Made the best memories.

Booking my flights to Lanzarote a few times a year is always a pleasure in your shop in Newport road rumney. All staff very pleasant and smiles Greet you. They are always there to help me with anything I ask. Would not chose another shop or airline

It flies from my little local airport directly to large UK cities. Cabin and aircraft are in great condition and crew are helpful and polite.

TUI are on the whole very competent as a travel organiser. They provide consistency high stndrds

Happy with the service 😁

Very easy to book. I am yet to go on holiday so can’t say 5* untill i have 😊

Reception staff at the hideaway were appalling and bordering on rude.

So I was browsing and accidentally bought yet another cruise.....it was just so easy!

After we booked online and realised our booking was incorrect , we headed into our trusted local shop where we asked the wonderful staff to help us fix it, as we couldn't sort it out ourselves. They sorted it immediately without any hesitation or issues . Thank you . The only thing we have found which is annoying is the new info on the website that says "mandatory fees and local taxes are now included in the price" and after reconfirming with staff today this still has to be paid at the hotel in resort as it has always been . But this message makes it feel like that has already been paid . Please clarify with 2 separate prices one to pay to tui and one to pay at hotel .

Staff were h elpful and knowing products well

Booked a holiday four days ago pay the £250 deposit and then within 48 hours I’ve got a text message saying your holiday is at risk. If I do not pay the final total amount within 24 hours how can this be? I’m not happy whatsoever I have fully paid for my holiday now, but under duress, I thought I had at least two or three weeks to complete.

I always find the staff at your Pontypridd branch to be friendly and very helpful

Done with TUI now, have been using them regularly for 10 years. Never again, last 3 trips an absolute disaster, not interested in problems and very dismissive. They have lost their way.

I found your website really frustrating when searching for a Cruise / holiday.
I entered all the search criteria, and searched, with several different Cruise options, when I had looked at one cruise and wanted to look at another, I had to enter all the search criteria again.
Then when we chose the Cruise we wanted, we tried at least 8 times to book an available cabin ( I think 7010 and 7012) near the front of the ship, your program crashed, reporting the Cruise (not Cabin ) was full, and we should select another Cruise (not Cabin).
We persevered trying to book the Cruise, and managed to book cabin 7112, but not where we wanted to be, and paid £80 to avoid Tui giving us a Cabin across the Stern
We were anxious to make the booking as the availability of a Cabins with balcony was low, so we booked, only to be told the price had gone up £30+ whilst online.
Later the confirmation booking showed my name twice and no wife ( probably my fault I guess), So next morning I rang Tui to get the name changed to my wife's, and enquired about the availability of the Cabin I tried to book, I was told it was available but the price has gone up by about £130, which really annoyed me, so I didn't book it.
So my first impression of Tui is not good to say the least, especially the Cabin that we could not book online, and your dynamic pricing policy would make me look elsewhere next time.
This is our first Cruise (40th wedding anniversary) and I hope the Cruise turns out better than my first impression of Tui was.
Sorry for the rant, but you did ask me, I didn't start this Trustpilot review.

Donna the call handler was outstanding. We contacted you as we had a problem booking on line. Donna experienced the same problem, she promised to investigate, resolve and get back to us. This she did the same evening meaning we got to book the cruise we wanted. Excellent customer service.

First time booking on Marbella. Easy booking process and great value. Hope the cruise itself delivers

Simply and easy

Always a good experience booking a holiday and all at TUI make it good.

Great very helpful