Turkish Airlines Reviews 

I booked my flights and paid for seats. Twice in a raw, Turkish Airline cancelled my selected seat and randomly allocated lower class seat. I contacted the customer service to get refund but they rejected. The overall service has significantly deteriorated. Its not the same Turkish Airlines. The customer service is terrible. Staff is rude.

Pathetic customer service,
My mother flight airplane changed we got notification. But when we try to download ticket with new seat number there is no option, neither customer service can send the new ticket PDF. What the F.. kind of service is this..

I use to like Turkish Airlines, but lately i am very disappointed especially with the line form denver to istanbul, me and my family got scattered all over the plane and it left almost an hour later then the normal time, for sure that was my last time on this airline 😡😡

The hardproduct like seats and airplanes are solid and Even the old Business Class in a 2-2-2 configuration is still ahead of some new products. The Lounge in Istanbul is really good. Service on Board, Food and amenity kits are above average. Coverage of routes is one of the best Airlines. If it comes to Customer Hotline, Chat or Service at the ground it is a nightmare. You wait for a reply hours! Almost non existent. The App is almost useless and do Not Show easy seatselection and Never Shows your specific luggage allowance. Poor!

We are extremely disappointed with our experience with Turkish Airlines.

We purchased round-trip Business Class tickets from Egypt to Denmark. After deciding to extend our trip by a few days, we paid a substantial fee to change the date of our return flight. At no point during this process were we informed that our Business Class seats would be removed.

Only later, when checking our booking, did we discover that Turkish Airlines had downgraded us to Economy Class without any notification or consent. As repeat customers of Turkish Airlines Business Class, this treatment is especially disappointing and unexpected.

When we contacted customer service, we received contradictory explanations. One representative stated it was a system error. Another claimed that we had somehow downgraded ourselves, despite having paid a significant amount to change the booking. We were even told that we should have made the change through the call center instead of using the Turkish Airlines website. If customers are not supposed to use the online booking system, why is it offered as a service?

We have repeatedly contacted Turkish Airlines through customer service, local offices, and the feedback form process, yet no meaningful resolution has been provided. Instead, we are being asked to pay an additional substantial amount to regain the Business Class seats we originally purchased.

What makes this situation even more concerning is that one of the passengers is seriously ill and requires the additional comfort, space, and care provided by Business Class. Traveling in Economy Class is not a reasonable option given their health condition.

After reviewing EU passenger rights regulations, we understand that involuntary downgrading of passengers without proper compensation is contrary to established passenger protection rules.

We are simply asking Turkish Airlines to do the right thing: either restore our original Business Class booking or provide a full refund of the affected tickets and fees associated with this downgrade.

We hope Turkish Airlines will take responsibility for this situation and resolve it promptly and fairly.

I tried to make a booking, turkish airline displayed booking unsuccessful and still charged money when no booking. I have written them for months but they have refused to issue a refund. Zero booking, zero booking confirmation, they confirmed it was an error and a mistake that I got debited but still no refund. Its stealing at this point because I waited patiently for 3months already. Feedback registration Number: TK-14279604. I do not want a voucher, I simply want a full refund because no booking was made but you debited my card.

WARNING!!! WORST airline in the world!!!
First of all, their customer service is basically non exisent and they keep making you run in circles!! We made a booking last year DIRECTLY through Turkish Airlines and they made a mistake on our booking and took NO accountability what so ever! We spent months trying to fix it- endless bullshit feedback forms, calls and even went to the airport to talk to them in person! They kept saying they would fix it and never bothered too. So we had to cancel our ticket out of our own pockets for a mistake on their end! Also there is no one higher up to talk to- no managers, supervisor etc they always tell you to fill out another feedback form.
They essentially dragged out our issue for 7 full months and we spent almost everyday trying to fix it.
What an absolute scam of a company.

Bad experience. They didn't provide my specially booked meal and by the time they reached my row the food options were finished. When raised the concern with crew they were rude and said we can't help and you can complain. Will not fly with Turkish again. This was the experience on their premium sector from San Francisco not sure what experience they must be giving to other non premium sectors

Absolute negligence, terrible service, and violation of passenger rightsI rate my experience with Turkish Airlines as a total failure and complete negligence. My luggage was delayed for 4 days, forcing me to pay out of pocket for emergency clothing and hotel accommodations just to get by. To make matters worse, when my suitcase was finally delivered, it was completely broken.The airline's response is an absolute insult: they refuse to reimburse my expenses and evade responsibility by claiming that "these things just happen normally." This is a blatant violation of my rights as a consumer and traveler. I strongly warn future passengers to avoid flying with this airline; their customer service is non-existent, and they will leave you completely stranded when they make a mistake.

Our experience with Turkish Airlines has been extremely disappointing, and I believe other travelers should be aware of it.
In January, we purchased four tickets from Nuremberg, Germany, to Guayaquil, Ecuador, for myself, my partner, and our two daughters. The trip had been planned for months.
About a week ago, Turkish Airlines sent us an email informing us of a schedule change. The change was only five minutes, but we were told that we had to accept it within 48 hours. We tried to do so on three different occasions, but the link provided by Turkish Airlines did not work. The page would simply freeze and never complete the process. We also tried through their website and other available channels, but nothing worked.
As the deadline approached, we spent hours trying to contact customer service. Nobody answered our calls. The only representative we managed to reach told us that the entire itinerary had been changed and that we would receive a refund. We then sent several emails to Turkish Airlines asking for assistance, but we never received a response.
When we finally managed to speak to someone again, this time in Turkish, we were told that because we had not confirmed the change within 48 hours, there was nothing they could do. As a result, we lost all of our flights.
What makes this situation even more frustrating is that we found the exact same flights we had originally booked still available for sale, but now at nearly three times the price.
As customers, we feel completely let down. We did everything possible to comply with their request, but their systems did not work, their customer service was unreachable, and our emails went unanswered. After months of planning a family trip, Turkish Airlines showed no willingness to help or provide a reasonable solution.
Based on this experience, I cannot recommend Turkish Airlines. A company of this size should provide reliable customer support, functional systems, and fair treatment for its customers.

Turkish Airlines Economy:

Where they somehow manage to fit a substantial folding metal footrest into a space designed for the legs of folded up garden gnome.

Where you can use the app and it doesn’t tie in your smiles and miles account.

Where you have to pay to select a seat.

Where you need the strength of a gorilla to make the screen work.

Where the back rest for anyone over 6 foot isn’t long enough to avoid the head rest - in their A330 is is a shoulder blade rest even when it’s fully up.

Next time I go to the CIS, will fly over turkey to the Middle East and enjoy the comfort available on other airlines even if it takes a few more hours.

Booked and paid for extra legroom seats which weren’t cheap 10 months before the flight.The flight got changed 4 times and every time my seats were lost so I had the hour phone calls every time to get reinstated .Then 4 days before my return flight the seats were changed meaning g my husband and i couldn’t sit together for a 13 hour flight which was the whole point of paying for them.I filled out the online feedback form to ask for compensation and I have received a txt to say it’s been resolved and to check my email.Surprise surprise no email so I don’t know what’s been resolved.Also the inflight meals were really not good.I would never fly with them again

This is the second of my reviews of my recent experiences with Turkish Airlines. Although it is some time now, I have now decided to review our experience with the meal offerings on a Turkish Airlines flight (TK1977 from Istanbul to Dublin, on Saturday April 25). We were in Business Class and expected the meal and service to be exemplary. It wasn’t. Although the Business Class cabin was almost empty, my choice of meal was not available. The staff claimed they had run out. So they went back to the Economy Class cabin and found a meal. Cold rice and a cold chicken schnitzel. Nowhere near the Business Class meal I had expected. While we did receive a wine with the meal, at no point after that were we offered another. In fact, after our meal tray was taken away, that’s the last interaction we had with the staff. No further offerings of wine. No offering of water. No “how are you enjoying the flight; is there anything else we can offer you?” Nothing. Very disappointing. It seemed the staff were more interested in chatting amongst themselves in the galley than attending to the few Business Class passengers in the cabin. I realise that we could have got their attention and asked for something we needed, but that really is not what flying Business Class is about. It is about receiving good attention from the staff and good food, and being made to feeling special. After all, we paid for it. None of that happened on this flight. I should have read more TrustPilot reviews before using this airline. There are numerous 1 star reviews. And Turkish Airlines hasn’t responded to any of them. Not one. In fact, they fobbed me off when I provided feedback directly to them. They claimed they cannot provide enough meals of each type because of weight! What a load of rubbish. The Business Class cabin was about a third full, yet they couldn’t provide two choices of meals for the few of us in Business Class? Because of weight? BS. This isn’t Business Class at all. My recommendation? Don’t fly with Turkish Airlines. I won’t fly again with this airline.

Absolutely terrible experience at checkin. I purchased expensive ticket directly from Turkish Airlines website, only to be told that I am a ‘cheap’ customer and that my cabin baggage is not allowed. However, after boarding, I could still see other passengers bringing cabin baggage onboard.

The most frustrating part was that this was only communicated at the gate, leaving me to quickly remove my laptop, electronics and important documents in front of other passengers. Had I been informed earlier, I could have packed differently and avoided the inconvenience. I will never book in this airlines again.

Lots of cancellation without informing and charging for extra 3rd baggage $690.Really crazy and disrespectful customer service!!!🛑

i had very bad experience with Turkish airlines.I bought my ticket from Houston to Tehran 4 months ago. With one stop in Istanbul. The night that l got to Tehran the war began between Iran and America. There was no flight until 3 months. After 3 months Persian flights started to work. And i wanted to fly back to Houston. I had surgery on my back. Turkish airlines changed my ticket to Van -Houston with stop in Istanbul.I asked them, my husband, my son and my sister sent emails and called them many times and asked for a flight just from Istanbul to Houston. Because we have never had in Iranian airlines a flight to van.But they said if you change the first part of your flight from Van to Istanbul, the second part cancelled automatically!!!! and this is airline policy!!!! I didn’t want even my money back. I just wanted to fly to Istanbul with an Iranian airline. I had surgery and Turkish airline said i can’t do this, I must go to Van by land by Bus .They could change my ticket, to Istanbul -Hoston, but they forced me to travel 12 hours by bus from Tehran to Van. Because it’s their policy!!!!If i want to change or cancel the first part, the second part will cancel automatically!!!!! ‘This travel was a nightmare for me, I had to go by ambulance to Hospital, After 4 days on the way from Tehran to van, Van to Istanbul and then Istanbul to Houston!!! they have no exception for someone like me. We were in the middle of War, and they really hurt me.
Where is humanity?? just policy, policy and policy??
I will never forget this experience with Turkish airlines 😔😔😔😔

It’s a very poor company. You should learn from other airlines how to properly handle people’s luggage and provide better customer service and treatment.

As per Turkish tradition, you have to yell at your phone to get something done here. Online services do not exist for this company. Worst check-in experience in my life. It just tells you to go visit a desk in your airport, and wait in line for multiple hours before your flight... Multiple times, sadly. This company shouldn't exist in 2026.

Worst company ever, my two flights were delayed so I arrived 12 hours after the scheduled time and they lost my luggage for 12 days, I had to buy 200 euros worth of clothes in the meantime. They sent my luggage to charles de gaulle, it took three hours to get it back since they failed the delivery at home. Get have 0 compensation policies so I'm fcked from A to Z.

I am disappointed with the baggage handling service provided during our international relocation journey with Turkish Airlines.

On February 6, 2026, we traveled on flights TK1086 (Podgorica – Istanbul) and TK1313 (Istanbul – Valencia). We paid approximately €816 for checked baggage transportation, expecting our personal belongings to be delivered in proper condition.

Unfortunately, after arrival, all checked baggage and personal items inside were affected by an extremely strong and persistent unpleasant odor. This included clothing stored inside sealed vacuum bags, which indicates that the contamination occurred during baggage handling or transportation.

As a result, every item required cleaning, including expensive professional roleplay costumes, leather products, wool garments, and other personal belongings. Some items required specialized professional cleaning due to the severity of the odor.

This situation caused significant inconvenience, additional expenses, and stress during an already difficult international move.